Customer Service Manager

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    "requisitionDescription": "<div><div><p data-pasted=\"true\">Position Summary</p><p>We are seeking a reliable and organized Customer Service Manager to oversee daily customer support operations and manage two part-time customer service employees. This role is responsible for ensuring excellent customer experiences through responsive communication, account support, billing assistance, and proactive follow-up with customers regarding payment or account issues.</p><p>The ideal candidate is professional, detail-oriented, customer-focused, and comfortable handling both administrative responsibilities and team supervision.&nbsp;</p><p>Key Responsibilities</p><p>Customer Support &amp; Account Management</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Provide exceptional customer service through inbound phone calls and email support</li><li style=\"margin-left: 24px;\">Assistcustomers with account-related questions and updates</li><li style=\"margin-left: 24px;\">Troubleshoot login and access issues for online platforms</li><li style=\"margin-left: 24px;\">Respond to billing inquiries and payment-related concerns</li><li style=\"margin-left: 24px;\">Process and manage customer account payments</li><li style=\"margin-left: 24px;\">Maintainaccuratecustomer records and account documentation</li></ul><p>Collections &amp; Follow-Up</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Conduct outbound callsregardingfailed credit card transactions or missed payments</li><li style=\"margin-left: 24px;\">Follow up with customers to resolve outstanding account issues promptly and professionally</li><li style=\"margin-left: 24px;\">Identifyat-risk customer situations and escalate or hand off cases when necessary</li></ul><p>Administrative Duties</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Perform daily administrative tasks related to customer accounts and support operations</li><li style=\"margin-left: 24px;\">Monitor support inboxes, ticket queues, and customer communication channels</li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW103419552 BCX8\"><span class=\"NormalTextRun SCXW103419552 BCX8\">Ensuretimelyandaccuratedocumentation of customer interactions</span></span></li><li style=\"margin-left: 24px;\">Assistin developing and improving customer service procedures and workflows</li></ul><p>Team Management</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Supervise and support two part-time customer service employees</li><li style=\"margin-left: 24px;\">Assistwith scheduling, training, and performance oversight</li><li style=\"margin-left: 24px;\">Ensure team membersmaintainprofessionalism and high-quality customer interactions</li><li style=\"margin-left: 24px;\">Help create a positive, collaborative, and efficient work environment</li><li style=\"margin-left: 24px;\">Maintain KPIs to measure employeeperformance and analyzeopportunities for growth</li></ul><p>Qualifications</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">5+ years of customer service or customer support experience required</li><li style=\"margin-left: 24px;\">Prior management or team leadership experience preferred</li><li style=\"margin-left: 24px;\">Strong communicationskills, both verbal and written</li><li style=\"margin-left: 24px;\">Excellent organizational and multitasking abilities</li><li style=\"margin-left: 24px;\">Comfortable handling sensitive customer and billing information</li><li style=\"margin-left: 24px;\">Proficient with email, phone systems, CRM platforms, and online account management tools</li><li style=\"margin-left: 24px;\">Ability to remain calm and professional in challenging customer situations</li></ul><p>Schedule</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Full-time position</li><li style=\"margin-left: 24px;\">Standard business hours with occasional flexibility as needed</li></ul><p>Preferred Skills</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW103419552 BCX8\"><span class=\"NormalTextRun SCXW103419552 BCX8\">Experience with billing systems or payment processing</span></span></li><li style=\"margin-left: 24px;\">Problem-solving mindset with strong attention to detail</li><li style=\"margin-left: 24px;\">Ability to prioritize tasks and manage multiple responsibilities efficiently</li></ul><p>Compensation &amp; Benefits</p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\">Competitive pay based on experience</li><li style=\"margin-left: 24px;\">Opportunities for growth and advancement</li><li style=\"margin-left: 24px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW103419552 BCX8\"><span class=\"NormalTextRun SCXW103419552 BCX8\">Supportive team environment</span></span></li></ul></div></div>\n",
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