Post-Hospital Call Center Representative

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    "requisitionDescription": "<div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;' id=\"isPasted\">&nbsp;<strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">GENERAL FUNCTION</span></strong><span style=\"font-size: 14px; font-family: arial, sans-serif;\">:&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">This person is responsible for responding to all post-hospital (PH) requests and securing PH documentation as applicable, answering calls and providing timely communication to the appropriate service to reduce and/or eliminate delayed response time for new consumers seeking first time medical services.&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>SUPERVISORY RESPOSIBILITY</strong>: None&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>QUALIFICATIONS, KNOWLEDGE AND REQUIRED TRAINING</strong>:&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">High School Diploma with a minimum of two years&rsquo; experience working in a fast paced, high call environment.&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Medical office and/or insurance verification experience preferred. Proficiency in using call center software and electronic health record (EHR) systems. &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Individual must demonstrate active listening skills, professional communication, the ability to problem solves while multi-tasking and exhibit good interpersonal skills.&nbsp;</li></ul></div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>DUTIES AND RESPONSIBILITIES</strong>:&nbsp;</span></p><ol style=\"list-style-type: decimal;\"><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Prioritizes contact with behavioral health hospitals to schedule post hospital appointments in a timely manner.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Assists with securing PH documentation necessary for PH medical appointments.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Receives incoming calls from clients and referral agencies, either handling call or providing immediate warm hand off to appropriate staff and/or linkage to services.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Identifies pay sources and verifies insurance&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Works to establish pay source for uninsured (Safety Net, self-pay)</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Assists with scheduling behavioral health appointments and intakes.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Enters new client demographics into electronic health record.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Provides direct access to personalized response to callers.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Knowledge of healthcare compliance &amp; regulations, including HIPAA.</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Ability to work independently and as part of a team.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Understands agency services and provides information to callers.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Works collaboratively with in-house and referring agencies.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Works with Supervisor to ensure operational capacities are met.&nbsp;</li><li style=\"font-size: 14px; font-family: arial, sans-serif;\">Performs other duties as requested.&nbsp;</li></ol><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Calibri\",sans-serif;color:black;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>PERSONAL RELATIONSHIPS:&nbsp;</strong>Ability to provide professional communication with others. Ability to establish and maintain positive relationships with coworkers, community members and other agencies.</span></p></div>\n",
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