Front Desk

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  "last_changed_at": "2026-06-19T10:24:49.466Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Tigard, Oregon, 97223, United States",
    "city": "Tigard",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-22T11:08:21.497Z",
  "launch_scope": {
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    "location": {
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      "city": "Tigard",
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{
  "list_job": {
    "id": "40",
    "isRemote": null,
    "location": {
      "city": "Tigard",
      "state": "Oregon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18659",
    "locationType": "0",
    "jobOpeningName": "Front Desk",
    "departmentLabel": "RC Shelter",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tigard",
      "state": "Oregon",
      "postalCode": "97223",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-18",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Shifts Available: <span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\"> </span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">Mon-Fri (7 AM-3 PM)</span></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: 12pt\">Mon-Thurs-Fri-Sat-Sun (7 AM-3 PM)</span></span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Front Desk serves as the first point of contact for participants, visitors, and community partners at Just Compassion’s Tigard Shelter. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Front Desk position balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data, including entries into HMIS and internal systems, are completed accurately and timely.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Essential Duties</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Supports daily shelter operations by providing front desk coverage, participant support, administrative coordination, and data entry services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintains a welcoming, organized, and trauma-informed reception environment for participants, visitors, and community partners.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensures accurate documentation, communication, and coordination of participant information and shelter operations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Job Functions</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Greet and assist participants, visitors, community partners, and service providers in a professional, welcoming, and trauma-informed manner.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Answer and route phone calls, emails, and in-person inquiries to appropriate staff or departments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain participant, visitor, and service provider sign-in logs and related documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide information regarding shelter services, expectations, policies, and available resources.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Respond calmly and professionally to participant concerns, conflicts, or behavioral escalations and notify supervisory staff as appropriate.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Input and maintain participant data, service records, bed utilization information, and related documentation within HMIS and internal tracking systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure accuracy of daily data entry including participant intakes, exits, service transactions, and shelter utilization records.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain paper and electronic files consistent with HIPAA, confidentiality standards, and agency policies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Prepare logs, reports, data summaries, and administrative documentation as assigned.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support administrative functions including filing, copying, supply tracking, document organization, and work order coordination.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist with internal communications, scheduling coordination, and document management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Serve as a communication point during incidents or emergencies by relaying information to staff, participants, and emergency responders as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor lobby and reception areas to promote safety, cleanliness, and organization.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Document incidents, facility concerns, maintenance needs, and operational updates promptly and accurately.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with Program Supervisors, Safety Coordinators, Case Managers, and other shelter staff to support coordinated participant services and daily operations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist with participant check-ins, orientations, and shelter intake processes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Communicate effectively across shifts to maintain continuity of information and participant support.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Participate in staff meetings, trainings, and ongoing education related to trauma-informed care, cultural responsiveness, and data management systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Apply housing-first, harm reduction, trauma-informed, and participant-centered approaches in all interactions and services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Perform additional duties as assigned in support of shelter operations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">High school diploma or equivalent.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of one (1) year of experience in administrative support, customer service, front desk operations, or a related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong computer skills including experience with Microsoft Office, Google Workspace, or similar platforms.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong communication and interpersonal skills with the ability to work effectively with diverse populations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational skills and attention to detail in data entry, recordkeeping, and documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to remain calm, professional, and solution-focused in fast-paced or crisis situations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Demonstrated understanding of confidentiality, professional boundaries, and trauma-informed engagement practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to maintain confidentiality and handle sensitive information appropriately.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working in a shelter, housing, social services, or human services environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with HMIS (Homeless Management Information System) or similar data management systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Bilingual or multilingual abilities including Spanish, Russian, or other languages commonly spoken by participants.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why Just Compassion: Benefits &amp; Total Rewards</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Medical, dental, and vision insurance plans</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Individual Retirement Account (IRA) retirement savings option</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid time off (PTO) for eligible employees</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid sick time in accordance with Oregon law</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Wellness time to support overall employee well-being</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Eleven (11) paid holidays annually</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Professional development opportunities</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></p>",
    "compensation": "$21-$23/hour",
    "departmentId": "18659",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18511",
    "jobOpeningName": "Front Desk",
    "departmentLabel": "RC Shelter",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://justcompassionewc.bamboohr.com/careers/40",
    "employmentStatusLabel": "Full-Time"
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}