PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)

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    "description_html": "<p>&nbsp;&nbsp;</p><p>Position Type: Full-Time</p><p>Work Schedule: Day Shift (Core Hours) with On-Call Support as Needed</p><p><br></p><p><strong>Job Summary</strong></p><p>Innovation At Work, Inc. (IAW) is seeking an experienced Project Manager (PM) to oversee daily operations of a 24/7 Service Order Desk supporting installation facilities and maintenance services at Fort Carson.<br>&nbsp;</p><p>The Project Manager will be responsible for managing personnel, ensuring timely processing of service requests, maintaining operational efficiency, and serving as the primary point of contact with Government leadership.<br>&nbsp;</p><p>This role requires strong leadership, communication, and organizational skills, along with experience in service desk operations, facilities support, or similar environments.</p><p><strong>Key Responsibilities</strong></p><p>• Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment<br> • Serve as the primary liaison between IAW and Government representatives<br> • Ensure service requests are received, documented, prioritized, and dispatched accurately and timely<br> • Monitor daily operations to ensure performance standards and customer service expectations are met<br> • Oversee staffing schedules, including shift coverage, weekends, and holidays<br> • Manage personnel performance, conduct coaching, and provide ongoing training as needed<br> • Ensure proper use of government systems such as GFEBS and ArMA for work order tracking and reporting<br> • Track operational metrics and prepare reports for Government review<br> • Identify process improvements to enhance efficiency and service delivery<br> • Ensure compliance with contract requirements, policies, and procedures<br> • Provide on-call support for operational issues, escalations, or emergencies</p>",
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      "title": "PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)",
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      "datePosted": "2026-03-24T14:41:19-05:00",
      "description": "<p>Description</p><p>  </p><p>Position Type: Full-Time</p><p>Work Schedule: Day Shift (Core Hours) with On-Call Support as Needed</p><p><br/></p><p><strong>Job Summary</strong></p><p>Innovation At Work, Inc. (IAW) is seeking an experienced Project Manager (PM) to oversee daily operations of a 24/7 Service Order Desk supporting installation facilities and maintenance services at Fort Carson.<br/> </p><p>The Project Manager will be responsible for managing personnel, ensuring timely processing of service requests, maintaining operational efficiency, and serving as the primary point of contact with Government leadership.<br/> </p><p>This role requires strong leadership, communication, and organizational skills, along with experience in service desk operations, facilities support, or similar environments.</p><p><strong>Key Responsibilities</strong></p><p>• Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment<br/> • Serve as the primary liaison between IAW and Government representatives<br/> • Ensure service requests are received, documented, prioritized, and dispatched accurately and timely<br/> • Monitor daily operations to ensure performance standards and customer service expectations are met<br/> • Oversee staffing schedules, including shift coverage, weekends, and holidays<br/> • Manage personnel performance, conduct coaching, and provide ongoing training as needed<br/> • Ensure proper use of government systems such as GFEBS and ArMA for work order tracking and reporting<br/> • Track operational metrics and prepare reports for Government review<br/> • Identify process improvements to enhance efficiency and service delivery<br/> • Ensure compliance with contract requirements, policies, and procedures<br/> • Provide on-call support for operational issues, escalations, or emergencies</p><p>Requirements</p><p> <strong>Minimum Qualifications</strong></p><p>• Minimum 10 years of experience in operations management, service desk, call center, or facilities support environment<br/> • High school diploma or equivalent required (Bachelor’s degree preferred but not required)<br/> • Demonstrated experience managing teams in a fast-paced, customer service-driven environment<br/> • Strong leadership, communication, and problem-solving skills<br/> • Experience working with work order management systems or similar platforms<br/> • Ability to manage multiple priorities and meet deadlines<br/> • Proficiency in Microsoft Office (Excel, Word, Outlook)</p><p><strong>Preferred Qualifications</strong></p><p>• Experience supporting military installations or government contracts<br/> • Familiarity with GFEBS, ArMA, or similar systems<br/> • Prior experience managing 24/7 operations<br/> • Knowledge of facilities maintenance or dispatch operations</p><p><strong>Compensation</strong></p><p>• Competitive salary (commensurate with experience)<br/> • Benefits package available</p><p><strong>Why Join IAW</strong></p><p>• Opportunity to support mission-critical operations<br/> • Stable, structured work environment<br/> • Growth opportunities within a federal contracting organization</p>",
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    "requirements_html": "<p>&nbsp;<strong>Minimum Qualifications</strong></p><p>• Minimum 10 years of experience in operations management, service desk, call center, or facilities support environment<br> • High school diploma or equivalent required (Bachelor’s degree preferred but not required)<br> • Demonstrated experience managing teams in a fast-paced, customer service-driven environment<br> • Strong leadership, communication, and problem-solving skills<br> • Experience working with work order management systems or similar platforms<br> • Ability to manage multiple priorities and meet deadlines<br> • Proficiency in Microsoft Office (Excel, Word, Outlook)</p><p><strong>Preferred Qualifications</strong></p><p>• Experience supporting military installations or government contracts<br> • Familiarity with GFEBS, ArMA, or similar systems<br> • Prior experience managing 24/7 operations<br> • Knowledge of facilities maintenance or dispatch operations</p><p><strong>Compensation</strong></p><p>• Competitive salary (commensurate with experience)<br> • Benefits package available</p><p><strong>Why Join IAW</strong></p><p>• Opportunity to support mission-critical operations<br> • Stable, structured work environment<br> • Growth opportunities within a federal contracting organization</p>",
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