HVAC Service Technician - Experienced (Residential)

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        "city": "Gastonia",
        "name": "Gastonia, NC",
        "state": "North Carolina",
        "country": "United States",
        "stateCode": "NC",
        "countryCode": "US",
        "workplaceType": "ON_SITE"
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    "department": {
      "name": "4 - Residential Service"
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    "name": "HVAC Service Technician - Experienced (Residential)",
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    "createdOn": "2025-07-25T07:58:10.406000-07:00",
    "department": {
      "name": "4 - Residential Service",
      "base_department": "4 - Residential Service",
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    "companyName": "GSM Services",
    "description": {
      "role": "<meta><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Position Summary:</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">As an HVAC </span><b><strong style=\"white-space:pre-wrap;\">Service Technician </strong></b><span style=\"white-space:pre-wrap;\">at GSM Services, you are a proven professional who has met the expectations of a Service Technician Apprentice and are advancing in skill and responsibility. You will perform a variety of routine and complex HVAC maintenance and repair tasks while upholding the GSM mission of providing </span><b><strong style=\"white-space:pre-wrap;\">Comfort and Peace of Mind</strong></b><span style=\"white-space:pre-wrap;\"> to our customers. This role requires a commitment to technical excellence, strong customer service, mentorship, and consistent performance. Within two years, proficiency in all listed duties is expected, positioning you for advancement toward </span><b><strong style=\"white-space:pre-wrap;\">Master Service Technician</strong></b><span style=\"white-space:pre-wrap;\">.</span></p><hr><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Key Responsibilities:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Perform service agreement calls (commercial &amp; residential), including:</span></li><li style=\"font-size:11pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Full equipment inspection and operational checks</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Filter changes/cleaning, coil cleaning, temperature &amp; electrical readings</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Preventative maintenance tasks and occasional repairs (motors, coils, contactors, boards, etc.)</span></li></ul></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Train technician trainees in diagnostic and servicing techniques</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain accurate documentation for service agreement customers (inspection sheets, reports)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure proper condition and inventory of all tools, equipment, and parts used</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Keep company vehicle clean and presentable inside and out</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Adhere to GSM’s professional appearance and uniform standards</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Use flat-rate pricing to quote and perform repairs with customer approval</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Sell residential service agreements, accessories, and extended warranties as appropriate</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Generate leads for system replacements and pass to the sales team</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide on-call and extreme weather support when needed, including backing up other techs</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Support installation departments as needed (residential or commercial)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Participate in GSM and manufacturer training (Carrier, distributors, etc.)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work each day until all assigned tasks are complete – </span><i><em style=\"white-space:pre-wrap;\">The Sundown Rule</em></i></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Other duties as assigned by leadership</span></li></ul><hr><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Qualifications &amp; Requirements:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Valid NC or SC Driver’s License with clean driving record</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">EPA Certification – Type I &amp; II required</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">NATE Certification – Core &amp; at least one specialty required</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">High School Diploma or GED</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to read and write English at a high school level</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must pass a pre-employment drug screen</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Minimum continuing education: 8 hours/year (Residential Service focus)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Callbacks must remain at or below 5%</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Call completion rate must remain at or above 95%</span></li></ul><hr><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:14pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"white-space:pre-wrap;\">Success in This Role:</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Professionalism and courtesy at all times – customers and coworkers alike</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Reliable attendance and a strong work ethic</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Technical proficiency and safety-conscious mindset</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong communication and mentoring skills</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Positive contribution to GSM’s mission, culture, and values</span></li></ul><h3 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:11pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Benefits &amp; Perks</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Paid Time Off (PTO)</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> to recharge and enjoy life outside of work</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Paid Holidays</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> throughout the year</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Health Insurance</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> with quality coverage options</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Dental and Vision Insurance</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">401(k) Retirement Plan</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> with company support</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Profit Sharing Program</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\">—your contribution helps us grow, and you share in the success</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Life Insurance</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> paid by the company</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Short-Term Disability Coverage</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Company Vehicle</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> (role-dependent)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Branded Uniforms</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> provided at no cost</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Company-Paid Training &amp; Professional Development</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Tuition Reimbursement</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> to support continued education</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Apprenticeship Opportunities</strong></b><span style=\"font-size:11pt;white-space:pre-wrap;\"> for skill-building and career progression</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Recruitment Incentive Bonus Program</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Gym Membership Program</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Health &amp; Wellness Program</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">A Supportive, People-First Workplace Culture</strong></b></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><a href=\"https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"white-space:pre-wrap;\">https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE</span></a></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About GSM Services</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"white-space:pre-wrap;\">GSM Services is a </span><b><strong style=\"white-space:pre-wrap;\">4th-generation family-owned business</strong></b><span style=\"white-space:pre-wrap;\">, proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our </span><b><strong style=\"white-space:pre-wrap;\">centennial in 2027</strong></b><span style=\"white-space:pre-wrap;\">, a testament to our stability and commitment to excellence. Our focus is on </span><b><strong style=\"white-space:pre-wrap;\">commercial roofing and air conditioning services</strong></b><span style=\"white-space:pre-wrap;\"> within a </span><b><strong style=\"white-space:pre-wrap;\">50-mile radius of Charlotte, NC</strong></b><span style=\"white-space:pre-wrap;\">, and the majority of our projects are </span><b><strong style=\"white-space:pre-wrap;\">negotiated with repeat customers</strong></b><span style=\"white-space:pre-wrap;\"> who trust us for quality and reliability.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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