Service Supervisor

{
  "content_hash": "a8a67ea6fb554a177a1d378d1db377b70a95073cd553578cef81f8899a5e2e3f",
  "source_hash": "9acfc1fc42e43c7206e452f9e4a9d5b71d30415783077953793b1f1f2c751adf",
  "last_changed_at": "2026-06-01T14:14:12.784Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Piscataway Twp, NJ, US",
    "city": "Piscataway Twp",
    "region": "NJ",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 95000,
  "salary_min": 80000,
  "inferred_at": "2026-06-06T08:41:47.052Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Piscataway Twp, NJ, US",
      "city": "Piscataway Twp",
      "region": "NJ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "json_ld": {
    "url": "https://atlanticdetroitdieselallison-kirbycorp.icims.com/jobs/4046/service-supervisor/job",
    "@type": "JobPosting",
    "title": "Service Supervisor",
    "@context": "http://schema.org",
    "datePosted": "2026-05-01T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Responsible for the day-to-day management of branch service operations, directing and supporting shop and road technicians across on-highway and off-highway applications (truck, bus/coach, power generation, industrial equipment, and marine). This role owns technician scheduling and dispatch, work order prioritization, repair quoting/estimates, and end-to-end workflow management to ensure safe, efficient execution, accurate documentation, and timely billing or submission of warranty.</p>\n<p> </p>\n<p>Salary Range:</p>\n<p>$80,000 - $95,000 annually</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Coordinate and assign shop and field (road) work, including on-highway and off-highway service calls, ensuring the right technician, tooling, and parts are aligned to the job.</li>\n <li>Manage dispatch and scheduling to balance shop capacity and road response times; prioritize work based on customer commitments, safety, downtime impact, and parts availability.</li>\n <li>Develop, review, and send repair quotes/estimates for approval; communicate job scope, status, and costs clearly, and obtain authorizations before proceeding with additional work.</li>\n <li>Oversee daily workflow and work-in-process (WIP): track progress, remove bottlenecks, coordinate parts and outside services, and maintain an organized queue of open jobs through completion.</li>\n <li>Verify quality and completeness of repairs and ensure technicians submit accurate, timely documentation (labor narratives, parts usage, inspections, and safety checklists); prepare jobs for invoicing.</li>\n <li>Partner with the Service Manager to resolve service issues and complaints by organizing facts, coordinating corrective actions, and communicating outcomes to customers and internal stakeholders.</li>\n <li>Support recruiting, onboarding, and training of technicians; coach on safe work practices, documentation standards, and efficient job execution.</li>\n <li>Monitor productivity, efficiency, and rework trends; use organized scheduling and clear priorities to improve throughput, cycle time, and customer satisfaction.</li>\n</ul>\n<h2>Qualifications</h2>\n<p>High School Graduate or GED and more than three years’ experience required in the heavy duty service industry.  Prior supervisory experience in a field service environment preferred.</p>\n<p> </p>\n<ul>\n <li>Strong customer service, communication, telephone, and <strong>organizational</strong> skills; able to maintain clear notes, accurate estimates, and complete job files.</li>\n <li><strong>Highly organized</strong> and dependable, with the ability to manage multiple work orders, shifting priorities, and time-sensitive dispatch decisions while effectively supervising others.</li>\n <li>Ability to effectively build relationships with customers and coworkers</li>\n <li>Strong attention to detail and time management; able to multitask in a fast-paced environment while keeping work orders, dispatch schedules, and parts needs well organized.</li>\n <li>Ability to read and interpret technician writeups and summarize in a grammatically correct format. </li>\n <li>Ability to find a solution for or to deal proactively with work-related</li>\n <li>Bi-lingual English/Spanish a plus, but not required</li>\n</ul>\n<p><strong>COMPUTER SKILLS:</strong></p>\n<p> </p>\n<p>Experience with Adobe Acrobat and Microsoft Office (Word, Excel, Outlook) required. Prior experience with ServicePro preferred.</p>\n<p> </p>\n<p> Competitive pay, a flexible work environment, and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and a promising future. We provide:</p>\n<p> </p>\n<ul>\n <li>401(k) savings plan</li>\n <li>Tuition reimbursement</li>\n <li>Holidays</li>\n <li>Vacation</li>\n <li>Employee-assistance program</li>\n <li>Medical programs</li>\n <li>Dental programs</li>\n <li>Vision programs</li>\n <li>Flexible spending accounts</li>\n <li>Employee life and accident insurance</li>\n <li>Supplemental life and accident insurance</li>\n <li>Business travel accident insurance</li>\n <li>Short-term disability insurance</li>\n <li>Long-term disability insurance</li>\n <li>Flexible work schedules</li>\n <li>Sick time off</li>\n <li>Annual safety-shoe allowance</li>\n <li>Annual prescription safety-glasses allowance</li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "08854",
          "addressRegion": "NJ",
          "streetAddress": "169 Old New Brunswick Rd",
          "addressCountry": "US",
          "addressLocality": "Piscataway Twp",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-05-01T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Atlantic Detroit Diesel Allison",
      "@type": "Organization",
      "sameAs": "https://atlanticdetroitdieselallison-kirbycorp.icims.com/jobs/"
    },
    "occupationalCategory": "ALL JOBS"
  },
  "detail_meta": {
    "url": "https://atlanticdetroitdieselallison-kirbycorp.icims.com/jobs/4046/service-supervisor/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 40741,
    "compact_response_bytes": 5494,
    "original_response_bytes": 40741
  },
  "sitemap_job": {
    "id": "4046",
    "url": "https://atlanticdetroitdieselallison-kirbycorp.icims.com/jobs/4046/service-supervisor/job",
    "slug": "service-supervisor",
    "lastmod": "2026-05-21T09:12:52-04:00"
  },
  "detail_errors": []
}