Policy Administration Officer

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      "state": "Grand Duchy of Luxembourg"
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    "location": {
      "city": "Findel",
      "state": "Grand Duchy of Luxembourg",
      "postalCode": "L-1748",
      "addressCountry": "Luxembourg"
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    "datePosted": "2026-05-27",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span>About Utmost International</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span>About Utmost Luxembourg S.A.</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Your role – Are you ready for a challenge?</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"> The Policy Administration Officer is accountable for:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Initiating payments to clients and authorities, managing account closures, taking appropriate follow-up actions and ensuring timely reconciliation of daily payment requests.</span></li>\n<li><span style=\"font-size: 10pt\">Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation</span></li>\n<li><span style=\"font-size: 10pt\">Collecting and recording of all required information/documents</span></li>\n<li><span style=\"font-size: 10pt\">Monitoring ongoing transactions until completion</span></li>\n<li><span style=\"font-size: 10pt\">Complying with procedures, controls, industry rules and regulations</span></li>\n<li><span style=\"font-size: 10pt\">Conducting due diligence reviews in line with corporate standards</span></li>\n<li><span style=\"font-size: 10pt\">Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards</span></li>\n<li><span style=\"font-size: 10pt\">Acting as a point of contact for any query in regards to policy administration</span></li>\n<li><span style=\"font-size: 10pt\">Meeting Service Level Agreements and deadlines</span></li>\n<li><span style=\"font-size: 10pt\">Upholding Quality standards</span></li>\n<li><span style=\"font-size: 10pt\">Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration</span></li>\n<li><span style=\"font-size: 10pt\">Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Your profile – Have you got what it takes to become our Policy Administration Officer?</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector</span></li>\n<li><span style=\"font-size: 10pt\">2+ years’ experience in Finance or Insurance</span></li>\n<li><span style=\"font-size: 10pt\">Strong team player with excellent organisational and analytical skills</span></li>\n<li><span style=\"font-size: 10pt\">Strong client service focus, solutions oriented and capable of ensuring a high service level to clients</span></li>\n<li><span style=\"font-size: 10pt\">Ability to work in a regulated environment and to respect the external and internal guidelines</span></li>\n<li><span style=\"font-size: 10pt\">Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments</span></li>\n<li><span style=\"font-size: 10pt\">Be able to clearly and comprehensively outline complex issues both verbally and in writing</span></li>\n<li><span style=\"font-size: 10pt\">Good command of MS office products</span></li>\n<li><span style=\"font-size: 10pt\">Fluent in English, any other European language is an absolute asset</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of Luxembourg AML law.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span>As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.</span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span> </span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span>Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.</span><br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span> </span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span>Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.</span><br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span> </span><br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span>Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks.  It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here </span><a href=\"https://utmostinternational.com/wp-content/uploads/2026/01/Recruitment-Privacy-Statement_ULU.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Recruitment Privacy Statement</span></a></em></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><br></em></span></p>\n<p><span style=\"color: rgb(255, 255, 255); font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-family: Inter, sans-serif; font-size: 13px\">#utmost</span></em></span></p>",
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