Business Operations Specialist; Therapy, 0.7 FTE

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    "raw": "We are seeking a dynamic and professional Business Operations Specialist to join our Outpatient Therapy Team. At UnityPoint Health – Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities actively participate in a team-based leadership structured group that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.\nThe Business Operations Specialist is responsible for training and improving current business operations related to the Experience Specialist-Rehab (ESR) position and business office management to focus on modeling and training exceptional customer service and care delivery of operational functions to ensure goals and quality standards are met.\nThe Business Operations Specialist will have a regular on-site clinic rotation to support site growth, training needs, and process improvement. This person will also function as a “float” RSC for scheduled and unscheduled RSC coverage needs. This position may also assist with back-up Rehab Insurance Coordinator (RIC) duties as needed.\n Duties and Responsibilities: Work collaboratively with the therapy team to support exceptional patient experience and outcomes. Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team. Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives. Ongoing training of new and existing ESRs and related workflows. Creating, updating, and improving workflows and tip sheets. Identifying, gathering, and communicating key data/metrics to support operations\n Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.\nOur competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:     Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.\nAnd we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.\nUnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.\nJoin our team of experts and make a difference with UnityPoint Health.\n License/Certifications: Valid driver’s license and ability to travel to multiple locations. Qualifications Include: Associate Degree in Business, Management",
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      "Value": "<span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">We are seeking a dynamic and professional <strong>Business Operations Specialist</strong> to join our Outpatient Therapy Team.&nbsp; At UnityPoint Health – Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work.&nbsp; We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships.&nbsp; Our therapy team is also given opportunities actively participate in a team-based leadership structured group that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement. &nbsp;<br><br>The Business Operations Specialist is responsible for training and improving current business operations related to the Experience Specialist-Rehab (ESR) position and business office management to focus on modeling and training exceptional customer service and care delivery of operational functions to ensure goals and quality standards are met.<br><br>The Business Operations Specialist will have a regular on-site clinic rotation to support site growth, training needs, and process improvement. This person will also function as a “float” RSC for scheduled and unscheduled RSC coverage needs.&nbsp; This position may also assist with back-up Rehab Insurance Coordinator (RIC) duties as needed.<br><br><strong>Duties and Responsibilities:</strong></span></span><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Work collaboratively with the therapy team to support exceptional patient experience and outcomes.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Ongoing training of new and existing ESRs and related workflows.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Creating, updating, and improving workflows and tip sheets. </span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Identifying, gathering, and communicating key data/metrics to support operations </span></span></li></ul><br><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\"><strong>Why UnityPoint Health?</strong></span></span><div><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">At UnityPoint Health, you matter.&nbsp;We’re&nbsp;proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.<br><br>Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter&nbsp;what life&nbsp;stage&nbsp;you’re&nbsp;in. Here are just a few:&nbsp;   &nbsp;&nbsp;</span></span><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Expect paid time off, parental leave, 401K&nbsp;matching&nbsp;and&nbsp;an employee&nbsp;recognition program.&nbsp;&nbsp;&nbsp;</span></span></li></ul><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Dental, health&nbsp;and vision&nbsp;insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.&nbsp;&nbsp;</span></span></li></ul><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Tuition reimbursement to help further your career and adoption&nbsp;assistance&nbsp;to help you grow your family.&nbsp;&nbsp;&nbsp;</span></span></li></ul><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.&nbsp; &nbsp;<br><br>And&nbsp;we&nbsp;believe&nbsp;equipping you with support and development opportunities is a vital part of delivering&nbsp;an&nbsp;exceptional&nbsp;employment experience.<br><br>UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.<br><br>Join our team of experts and make a difference with UnityPoint Health.<br>&nbsp;</span></span></div><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">License/Certifications:</span></span></strong><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Valid driver’s license and ability to travel to multiple locations.</span></span></li></ul><strong><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Qualifications Include: </span></span></strong><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Associate Degree in Business, Management or related field. Previous experience may be considered in lieu of education.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Minimum of 1 year of healthcare experience.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Prior experience of insurance – obtaining benefits, submitting authorizations, etc.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Excellent organizational, internal and external public relations skills.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Knowledge of registration processes, Epic Cadence program</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Customer service experience </span></span></li></ul><div><div><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">EEO/M/F/D/V</span></span></div></div>",
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