Service Operations Coordinator

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    "raw": "Bracebridge, ON, Ontario, P1L 1J9, Canada",
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    "country": "Canada",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:06:09.283Z",
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    "countries": [
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  "salary_period": "year",
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  "salary_currency": "USD"
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    "location": {
      "city": "Bracebridge, ON",
      "state": "Ontario"
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    "jobOpeningName": "Service Operations Coordinator",
    "departmentLabel": "Operations Coordinators",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Bracebridge, ON",
      "state": "Ontario",
      "postalCode": "P1L 1J9",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Service Operations Coordinator</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lakeland Holding Ltd. is the holding company for Lakeland Power Distribution Ltd., Lakeland Generation, Lakeland Networks &amp; Lakeland Solutions. The Service Operations Coordinator is responsible for coordinating and supporting field service activities across all operating companies. This role coordinates the administrative and system aspects of field service work, ensuring that customer, project-related, and operational issues are clearly communicated to field crews. It also ensures that new and ongoing projects are accurately documented and tracked through to completion.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Receive and support customer-reported service issues and operational requests.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communicate customer concerns and service details to internal crews.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coordinate follow-ups and updates between customers and operations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Respond to inquiries regarding work status, scheduling, and service impacts.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support trouble calls, service calls, maintenance work, voltage-related issues, new and ongoing projects.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create, update, and coordinate operational work orders across all subsidiaries.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Set up work orders for capital, maintenance, billable, and intercompany work.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create projects and associated work orders as required.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure work orders are complete, accurate, and progressed through to closure.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support project close-outs and ensure documentation requirements are met.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain records that support OEB and hydro utility compliance requirements.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create and maintain field service asset records.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure assets are correctly linked to work orders and projects.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support asset lifecycle tracking including in-service, repair, and retirement.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assist with audits and year-end asset verification.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Review billable work orders for completeness and readiness.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coordinate with Finance to ensure labour and charges are applied correctly.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support intercompany work order documentation and reconciliation.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications &amp; Experience</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Post-secondary education in Business, Operations, Utilities, or equivalent experience is highly valued</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">2+ years of experience in field service, operations coordination, or ERP-supported roles</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with NetSuite or similar ERP systems is highly valued</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience supporting field crews, contractors, or utility operations is highly valued</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent organizational skills and a keen eye for detail</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Core Competencies</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Field service coordination and operational support</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Customer-focused communication</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">System and data ownership mindset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to manage multiple priorities in a dynamic environment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaboration across operations, engineering, and finance</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What does Lakeland have to offer?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive compensation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">OMERS defined benefit pension plan</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employer-paid benefit package</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Flexible work arrangements</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Career development opportunities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work in a collaborative environment that values innovation, safety, and community impact.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Salary Range: </span>$52,000-$62,000</span><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Interested candidates should submit their cover letter and resume at <em><a href=\"https://lakelandholding.bamboohr.com/careers/56\" target=\"_blank\" rel=\"noopener noreferrer\">https://lakelandholding.bamboohr.com/careers/56</a> </em></span><span style=\"font-weight: bold\">by the end of the day on June 7th, 2026.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lakeland Holding Ltd. is an equal-opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland offers accommodation for applicants with disabilities in its recruitment processes. If Lakeland contacts you regarding a job opportunity, please advise prior to the interview if you require accommodation. We thank all applicants, but only those selected for an interview will be contacted.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">*This vacancy is for an existing position</span></p>",
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