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Helpdesk Technician

3648a7d8 007d 4c74 B5b2 82f5563f80f7 19000101 000001 · Carlsbad, CA, US, Carlsbad, CA · Remote · Active · $27–$29 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3648a7d8 007d 4c74 B5b2 82f5563f80f7 19000101 000001
TitleHelpdesk Technician
Normalized title-
Department / team-
LocationCarlsbad, CA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$27–$29 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-20 / 2026-06-20

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Linked records

Company3648a7d8 007d 4c74 B5b2 82f5563f80f7 19000101 000001
Source2fa8e5a9-52dd-41da-bf1e-c48db7beb34c
ATS providerADP Workforce Now Recruiting

Description

SUMMARY Overview of the position This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires string attention to details and a communications skill set. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature of the level of work being performed by an individual assigned to this job. Other duties may be assigned. Experience troubleshooting Mac and Windows operating systems. Provide first-line support for IT issues reported by users. Triage all help desk tickets and respond / escalation of tickets as required. Responsible for tickets involving issues and errors, new hire setup and equipment deployment. Provide onsite and remote support via phone on / or remote session. Perform timely updates for workstation hardware and software upgrades as required. Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. Must be able to work independently and be a quick learner. Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. Perform post-resolution follow up and document resolution. Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE A+ certification is preferred. 2+ years in troubleshooting computer hardware and software issues. Knowledge of Microsoft technologies such as Office, Active Directory, servers. Knowledge of networking technologies such as IP, DNS, DHCP. Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, AND ABILITIES Strong Problem-solving. Ability to work independently as well as in a team. Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. Exceptional customer service orientation. Ability to absorb and retain information quickly. Excellent communication and organizational skills as well as the ability to work as part of a team A high degree of confidentiality required. Ability to work in a fast-paced, always changing environment. Ability to juggle multiple projects, tasks and issues.

Full job record

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Source ID2fa8e5a9-52dd-41da-bf1e-c48db7beb34c
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TitleHelpdesk Technician
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Department—
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Employment Typefull_time
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CountryUnited States
RegionCA
CityCarlsbad
Salary Raw27 To 29 (USD) Hourly
Salary Min27
Salary Max29
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First Seen At2026-06-20 13:31:32Z
Last Seen At2026-06-20 13:31:32Z
Last Checked At2026-06-20 13:31:32Z
Last Changed At2026-06-20 13:31:32Z
Inactive At—
Source Posted At2026-06-19 23:07:00Z
Source Updated At—
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;' data-pasted=\"true\"><strong><u><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>SUMMARY&nbsp;</span></u></strong><em><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Overview of the position</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:#414141;'>This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires string attention to details and a communications skill set.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>ESSENTIAL DUTIES AND RESPONSIBILITIES</span></u></strong><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>&nbsp;<em>The following statements are intended to describe the general nature of the level of work being performed by an individual assigned to this job. Other duties may be assigned.</em></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Experience troubleshooting Mac and Windows operating systems.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Provide first-line support for IT issues reported by users.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Triage all help desk tickets and respond / escalation of tickets as required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Responsible for tickets involving issues and errors, new hire setup and equipment deployment.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Provide onsite and remote support via phone on / or remote session.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Perform timely updates for workstation hardware and software upgrades as required.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Must be able to work independently and be a quick learner.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Perform post-resolution follow up and document resolution.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Performs other related duties as assigned.</span></li></ul><p><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>INTERACTION</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:#414141;'>This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>EDUCATION/YEARS EXPERIENCE</span></u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>A+ certification is preferred.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>2+ years in troubleshooting computer hardware and software issues.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Knowledge of Microsoft technologies such as Office, Active Directory, servers.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Knowledge of networking technologies such as IP, DNS, DHCP.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>Familiar with computer hardware and software.</span></li></ul><p><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>REQUIREMENTS</span></u></strong><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>&nbsp;<em>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><strong><u><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;'>KNOWLEDGE, SKILLS, AND ABILITIES</span></u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Strong Problem-solving.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Ability to work independently as well as in a team.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Exceptional customer service orientation.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Ability to absorb and retain information quickly.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Excellent communication and organizational skills as well as the ability to work as part of a team&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>A high degree of confidentiality required.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Ability to work in a fast-paced, always changing environment.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;text-align:justify;line-height:     normal;background:white;'><span style='font-size:16px;font-family:\"Sans Serif Collection\",sans-serif;color:black;'>Ability to juggle multiple projects, tasks and issues.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><br></p>\n",
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