Customer Service Representative (f/m/d) - Sweden

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Stockholm (Hybrid)",
    "city": null,
    "region": null,
    "country": "Stockholm (Hybrid)",
    "is_remote": false,
    "confidence": 0.8
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    "countries": [
      "Stockholm (Hybrid)"
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  "remote_policy": "hybrid",
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{
  "id": "1678331",
  "name": "Customer Service Representative (f/m/d) - Sweden",
  "office": "Stockholm (Hybrid)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2024-08-14T14:54:45+00:00",
  "seniority": "entry-level",
  "department": "Collection - precourt",
  "occupation": "call_center",
  "subcompany": "PAIR Finance Sweden AB",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Are you ready to change the market?",
      "value": "<span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">PAIR Finance is a Berlin-based fintech founded in 2016 with a clear mission: make debt collection in Europe more digital, efficient, and genuinely customer-centric. We use AI to replace the blunt, transactional approach of traditional providers with something smarter - and more human.<br><br>We are growing our team in Sweden and are looking for a Customer Service Representative (f/m/d) to join our B2C customer service team in Stockholm. In this role, you will be the direct point of contact for consumers, clients, and third parties on the Swedish market - solving problems, handling complex cases, and contributing to a service experience that sets us apart from the rest of the industry.</span>"
    },
    {
      "name": "Your Responsibilities:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Communicate confidently with consumers, clients, and third parties (e.g. lawyers, debt counseling agencies, bailiffs) via phone, e-mail, chat, and letter - always solution-oriented and to the point</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Route client inquiries to the right internal contacts and make sure nothing falls through the cracks</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Process case files in a commercially effective way and keep CRM systems accurate and up to date</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Collect feedback from clients and consumers and feed it back into the improvement of our technology and services</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Contribute to the development of internal processes and team structures</li></ul>"
    },
    {
      "name": "What we're looking for:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Passion for contributing to fast-paced environments and to continuously improve processes and standards.</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A solution-oriented, customer-centric mindset with a highly collaborative way of working. </li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\"><strong>Business-level fluency in Swedish and English</strong>, both written and spoken - this is essential for the role</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Solid MS Office skills and a genuine interest in new technologies, including AI</li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are important to us and we at PAIR Finance embody these values. We are a technology-driven company that embraces AI and intelligent tools to work smarter. We value teammates who share that curiosity, bring a creative mindset, and are excited to explore new ways of doing things.</span>"
    },
    {
      "name": "Our offer for you:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Individual development opportunities and a transparent, appreciative feedback culture for your personal growth</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">28 days of annual leave</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Language courses and training opportunities adapted to your individual situation</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Modern offices at international locations with fresh fruit and drinks for a feel-good working environment</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Regular team and company events to celebrate successes together</li></ul>"
    },
    {
      "name": "Who is your contact person?",
      "value": "<span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Your contact person for this position is <a href=\"https://www.linkedin.com/in/jasmin-baldrich-5540201a7/\" target=\"_blank\" rel=\"noreferrer noopener\">Jasmin Baldrich</a>. If you have any questions, please do not hesitate to contact us via email ([email protected]) - we look forward to hearing from you!</span><br><br><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">For more information about PAIR Finance, please visit our <a href=\"https://pairfinance.com/en/business/\" target=\"_blank\" rel=\"noreferrer noopener\">website</a> and our <a href=\"https://pairfinance.com/en/careers/\" target=\"_blank\" rel=\"noreferrer noopener\">careers</a> page.</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Collection International"
}