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Turndown Attendant

Accorhotel · Boston, MA, United States · Active · $23–$33 / hour · SmartRecruiters

Job facts

FieldValue
CompanyAccorhotel
TitleTurndown Attendant
Normalized title-
Department / teamCustomer Service
LocationBoston, MA, United States
Work model-
Employment typeFull Time
Salary$23–$33 / hour
Statusactive
ATS providerSmartRecruiters
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Accorhotel.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Boston.Open
Department jobsActive postings in Customer Service.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAccorhotel
Source2f9cc60c-6986-420e-bcf4-1b53298a3e97
ATS providerSmartRecruiters

Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay. Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Inform management of any guest issues as they arise to ensure a quick recovery. Complete daily checklists. Report to management any issues with rooms. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards. Ensure guest privacy and security by correctly following Hotel procedures. Attend pre-shift meetings for Turndown attendants and housemen. Operate communication devices and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio and telephone etiquette within the property. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms.  Review list for any special requests. Turndown each assigned room per management list. Handle items for "Lost and Found" according to the standards. Keep all hallways, public areas and closets clean, neat, swept and vacuumed. Prepare housekeeping cleaning cart for next day’s use. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Review Housekeeping daily information sheets. Ensure overall guest satisfaction. Other duties as assigned. Education & Experience : Previous Housekeeping room attendant experience is an asset. Physical Requirements : Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Regular activities - Standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching. General Requirements : Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Maintain a warm, positive, and friendly demeanor always. Maintain a great work ethic through hard work and dedication. Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Attend required meetings and training indicated per management. Maintain high standards of personal appearance and grooming. Cooperate with all departments by being a great team player. Must be able to maintain confidentiality of information. Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day. Must have an eye for details to ensure perfectly cleaned rooms. Perform other duties as requested by management. Hourly Wage:  Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95 Employee benefit card offering discounted rates in Accor worldwide for you and your family.  Excellent Company benefits including medical, dental, vision and life insurance.  Personalized development opportunities across Accor's extensive brand portfolio.   Ability to make a difference through our Corporate Social Responsibility activities

Full job record

Job IDebcf3ab6a5ab86c6baa20056eb320cdb11c5da01
Org ID17417f48-6837-4842-b093-8db625786ca9
Source ID2f9cc60c-6986-420e-bcf4-1b53298a3e97
Board ID2f9cc60c-6986-420e-bcf4-1b53298a3e97
Providersmartrecruiters
Provider Job Key744000129209609
TitleTurndown Attendant
Normalized Title
Statusactive
Activeyes
Location TextBoston, MA, United States
DepartmentCustomer Service
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionMA
CityBoston
Salary RawUSD 23.07-32.95 hour
Salary Min23.07
Salary Max32.95
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://jobs.smartrecruiters.com/AccorHotel/744000129209609-turndown-attendant
Apply URLhttps://jobs.smartrecruiters.com/AccorHotel/744000129209609-turndown-attendant?oga=true
First Seen At2026-05-31 17:38:33Z
Last Seen At2026-06-06 19:49:52Z
Last Checked At2026-06-06 19:49:52Z
Last Changed At2026-05-31 17:38:33Z
Inactive At
Source Posted At2026-05-29 15:28:37Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=accorhotel/date=2026-06-06/2026-06-06T19-49-00-706Z-8319905da173334cd38e74e976615acdf17719408e364e5e51458b50327ed4db.json
Event Fields
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  "last_changed_at": "2026-05-31T17:38:33.987Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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