Director, Professional Services

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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-weight: bold\">Introduction </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">The Skedulo team is a tight-knit group of builders who are passionate about shaping<span> </span></span><a href=\"https://www.youtube.com/watch?v=YAlWGwgzWW8\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">our platform that is relied upon daily by thousands of users across the globe</span></a><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">. We are looking for motivated, self-starters who share our<span> </span></span><a href=\"https://www.skedulo.com/about-us/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">values</span></a><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help design software that will make a difference in people’s lives, Skedulo is for you. Visit our<span> </span></span><a href=\"https://www.skedulo.com/blog/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">website</span></a><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\"><span> </span>to learn more about what Skedulo does and to learn more about our people and team.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Description</span></span></p>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\"><br></span><br></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">The Director of Professional Services will be responsible for overseeing the successful implementation of solutions for our customer base, managing a distributed team of consultants and project managers across multiple time zones, and ensuring outstanding client outcomes from pre-sales through to project completion and expansion.</span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">The Director of Professional Services will act as an executive sponsor for strategic accounts, partner closely with Sales and Customer Success, and drive the team's operational rigour around revenue recognition, forecasting, and utilisation. This is a high-impact role for a leader who thrives in a fast-paced, global environment and is passionate about building high-performing teams and delivering exceptional professional services.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><span style=\"color: rgb(67, 67, 67); font-weight: bold\">Responsibilities</span></span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Global Team Leadership</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Lead, mentor, and develop a regionally distributed team of professional services consultants, project managers, and delivery leads across multiple time zones and regions. The direct team is primarily in the US and UK.</span></li>\n<li><span style=\"font-size: 10pt\">Foster a high-performance culture grounded in accountability, continuous learning, and client-centricity.</span></li>\n<li><span style=\"font-size: 10pt\">Establish clear career development pathways and coaching frameworks to attract and retain top talent.</span></li>\n<li><span style=\"font-size: 10pt\">Drive cross-regional collaboration and knowledge sharing to improve delivery consistency and quality.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Executive Sponsorship &amp; Client Engagement</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as executive sponsor for strategic and enterprise-level client engagements, building trusted relationships with C-suite and senior stakeholders.</span></li>\n<li><span style=\"font-size: 10pt\">Represent the organisation at client business reviews, escalation calls, and executive briefings.</span></li>\n<li><span style=\"font-size: 10pt\">Proactively identify risks to client satisfaction and program delivery, and drive resolution plans.</span></li>\n<li><span style=\"font-size: 10pt\">Champion client success outcomes and ensure delivery commitments are met or exceeded.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Revenue, Forecasting &amp; Financial Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Own and manage the AMER/EMEA professional services P&amp;L, including bookings, recognised revenue, margin, and utilisation targets.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain accurate revenue forecasts in Certinia (FinancialForce) and Salesforce, ensuring alignment with Finance and Sales on pipeline, backlog, and resource plans.</span></li>\n<li><span style=\"font-size: 10pt\">Develop and refine pricing models, SOW structures, and engagement frameworks to drive profitability.</span></li>\n<li><span style=\"font-size: 10pt\">Partner with Finance to ensure accurate and timely project revenue recognition in line with accounting standards.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Sales Partnership &amp; Pre-Sales</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Collaborate closely with Account Executives and Solutions Engineers throughout the sales cycle to scope, estimate, and position professional services engagements.</span></li>\n<li><span style=\"font-size: 10pt\">Present services offerings and delivery methodology to prospective clients and executive audiences.</span></li>\n<li><span style=\"font-size: 10pt\">Develop compelling proposals and statements of work, and contribute to RFP responses.</span></li>\n<li><span style=\"font-size: 10pt\">Build a services pipeline in partnership with Customer Success and proactively identify expansion opportunities within existing accounts.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Delivery Excellence &amp; Operational Rigor</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Define and continuously improve professional services delivery methodologies, project governance frameworks, and quality standards.</span></li>\n<li><span style=\"font-size: 10pt\">Oversee project portfolio health, including resource allocation, milestone tracking, risk management, and escalation handling.</span></li>\n<li><span style=\"font-size: 10pt\">Drive adoption of best practices in project management, change management, consulting, and stakeholder engagement across the team.</span></li>\n<li><span style=\"font-size: 10pt\">Leverage Certinia PSA for project financial management, resource planning, timecards, and utilisation reporting.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrate the versatility to operate across strategic executive and hands-on individual levels, providing proactive assistance to ensure team success.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">People &amp; Capability Development</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Build and maintain a mentoring and enablement program for consultants and project managers, supporting technical and soft-skill development.</span></li>\n<li><span style=\"font-size: 10pt\">Conduct regular 1:1s, performance reviews, and development planning conversations with direct reports and their teams.</span></li>\n<li><span style=\"font-size: 10pt\">Lead hiring efforts to grow the team in line with business demand, including sourcing, interviewing, and onboarding.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"color: rgb(67, 67, 67); font-weight: bold\">Minimum Qualifications</span></span></p>\n<p><span style=\"font-size: 10pt\"><br></span><br></p>\n<ul>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">5+ years of experience in professional services, consulting, or implementation leadership, including at least 3 years in a director or senior management role.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">3 + years in a director or senior management role or above.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">3+ years of experience in a software development environment.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Ability to work effectively in a fast-paced environment.</span><br></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Demonstrated experience leading global, distributed teams across multiple time zones and geographies.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Exceptional communication skills and executive presence, with the ability to influence and build relationships at all organizational levels.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><span style=\"color: rgb(56, 49, 47); font-weight: bold\">Desired Qualifications </span></span><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><br></span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><br></span><br></p>\n<ul>\n<li><span style=\"color: rgb(28, 28, 28); font-size: 10pt\">Experience delivering SaaS platform implementations or enterprise software projects.</span></li>\n<li><span style=\"color: rgb(28, 28, 28); font-size: 10pt\">Familiarity with scheduling, workforce management, or field service industries.</span></li>\n<li><span style=\"color: rgb(28, 28, 28); font-size: 10pt\">PMP, PRINCE2, or equivalent project management certification.</span></li>\n<li><span style=\"color: rgb(28, 28, 28); font-size: 10pt\">Exposure to APAC, EMEA, and North America markets and cultural nuances in client delivery.</span></li>\n<li><span style=\"color: rgb(28, 28, 28); font-size: 10pt\">Experience applying AI into cutting edge Professional Services ways of working &amp; expedient delivery of customer results.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Proficiency with Salesforce CRM, including pipeline management, opportunity tracking, and services forecasting.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Hands-on experience with Certinia for project, resource, and financial management.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Strong commercial acumen with a track record of owning P&amp;L, managing revenue forecasts, and improving professional services margins.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Experience partnering with Sales teams in pre-sales engagements, including scoping, proposal development, and executive presentations.</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 10pt\">Proven track record of mentoring and developing consulting and project management talent.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><span style=\"color: rgb(56, 49, 47); font-weight: bold\">Additional Requirements </span></span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 10pt\"><br></span><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">This position will require (20%) travel from time to time as set forth by the Company.</span></li>\n<li><span style=\"font-size: 10pt\">Must have a valid work visa in the country the position is posted for; upon hire to be considered for this position.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 12pt; font-weight: bold\">Benefits</span></p>\n<p><br></p>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt; font-weight: bold\">Global Offerings </span></p>\n<ul>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">Competitive Salary Package</span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">New Hire Stock Options</span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">Employee Referral Bonus Program </span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">3 Paid Volunteer Days per year</span><span style=\"color: rgb(51, 62, 73); font-family: Arial, sans-serif; font-size: 10pt\"> </span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">A generous budget to spend on setting up your home office or WFH station</span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">100% employer paid access to Udemy (Learning &amp; Development) </span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">Paid Parental Leave for both carers (12 weeks)</span></li>\n</ul>\n<p><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt; font-weight: bold\">United States Specific Offerings  </span></p>\n<ul>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">Competitive Healthcare Benefits (Dental, Vision, Medical)</span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">Voluntary STD and Life Insurance Plans </span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">401k - 4% Company Match </span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">7 paid sick leave days per year</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">20 paid personal leave days per year</span></li>\n<li><span style=\"font-family: Tahoma, sans-serif; font-size: 10pt\">10 paid public holiday days per year </span></li>\n</ul>\n<p><br></p>\n<p><br><br></p>",
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