Upsell Manager

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    "location": {
      "city": "Newcastle upon Tyne",
      "state": "Newcastle upon Tyne",
      "postalCode": "NE1 6EE",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-18",
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    "description": "<p><span style=\"font-weight: bold\">Job title: Upsell Manager</span></p>\n<p><span style=\"font-weight: bold\">Reports to: Head of Commercial </span></p>\n<p><span style=\"font-weight: bold\">Location: Office based, Grey Street, Newcastle upon Tyne</span><br></p>\n<p><span style=\"font-weight: bold\">Hours: 37.5 per week</span></p>\n<p><span style=\"font-weight: bold\">Contract type: Permanent </span></p>\n<p><span style=\"font-weight: bold\">Salary: Up to £45,000 per annum depending on experience, plus bonus</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">About the role</span></p>\n\n\n\n<p>We are looking for an Upsell Manager to join our Sales department and lead the performance, development, and engagement of our Upsell function.</p>\n<p> </p>\n<p>This role is responsible for supporting the Upsell Team Manager and wider team, driving revenue growth through existing customer relationships, and ensuring upsell, cross-sell, and account growth opportunities are consistently maximised. You will play a key role in developing people, improving performance, and contributing to the continued commercial success of the business.</p>\n\n\n\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key responsibilities</span><br></p>\n<ul>\n<li>Leading, coaching, and developing the Upsell Team Manager and wider Upsell team.</li>\n<li>Driving departmental performance against revenue, margin, conversion, productivity, and quality targets.</li>\n<li>Supporting performance management, coaching, and employee development activities.</li>\n<li>Identifying opportunities to increase customer value and maximise account growth.</li>\n<li>Monitoring performance data and implementing improvement actions.</li>\n<li>Supporting employee engagement, wellbeing, and succession planning.</li>\n<li>Identifying trends, risks, and opportunities to improve commercial performance.</li>\n<li>Supporting recruitment, onboarding, and talent development activities.</li>\n<li>Working collaboratively with other departments to achieve business objectives.</li>\n<li>Leading change initiatives and continuous improvement activities.</li>\n<li>Ensuring compliance with company policies, procedures, and quality standards.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Essential requirements for this role include</span></p>\n<ul>\n<li>Experience managing Team Managers within a sales or commercial environment.</li>\n<li>Proven success in delivering revenue and commercial objectives.</li>\n<li>Strong coaching, communication, and leadership skills.</li>\n<li>Ability to analyse performance information and make data-driven decisions.</li>\n<li>Strong organisational, planning, and problem-solving skills.</li>\n<li>Commercially focused with a commitment to achieving results.</li>\n<li>Ability to work effectively in a fast-paced and evolving environment.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What we offer</span></p>\n<ul>\n<li>Competitive salary.</li>\n<li>OTE and performance-based bonus opportunities.</li>\n<li>25 days annual leave plus bank holidays.</li>\n<li>Employer pension contributions.</li>\n<li>Personal healthcare plan.</li>\n<li>Employee Assistance Programme with 24-hour GP access.</li>\n<li>Group Income Protection.</li>\n<li>Training and development opportunities.</li>\n<li>Personalised career development pathways.</li>\n<li>Supportive and collaborative working environment.</li>\n<li>Company social events.</li>\n</ul>\n\n\n\n\n",
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