Operations Manager

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  "last_changed_at": "2026-05-30T05:47:01.492Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "CASTRIES, Gros-Islet, 01758, Saint Lucia",
    "city": "CASTRIES",
    "region": "Gros-Islet",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:31:25.679Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "CASTRIES, Gros-Islet, 01758, Saint Lucia",
      "city": "CASTRIES",
      "region": "Gros-Islet",
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      "confidence": 0.8
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{
  "list_job": {
    "id": "23",
    "isRemote": null,
    "location": {
      "city": "CASTRIES",
      "state": "Gros-Islet"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18616",
    "locationType": "0",
    "jobOpeningName": "Operations Manager",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "CASTRIES",
      "state": "Gros-Islet",
      "postalCode": "01758",
      "addressCountry": "Saint Lucia"
    },
    "datePosted": "2023-11-23",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<ul>\n<li><span style=\"font-weight: bold;\"><strong>Responsible for our internal (operations-) process controlling – (Controlling cash box, checking of overdue rental vehicles, reporting on customer satisfaction, fleet processes, branch to do list, health &amp; safety etc.)<span></span></strong></span></li>\n<li><span style=\"font-weight: bold;\"><span>Optimize process and </span><span></span></span><strong>workflows.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Monitoring quality performance by gathering data and producing statistical </span><span></span></span><strong>reports.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Constantly analyzing operations processes in all our branches and actively develop and implement solutions for </span><span></span></span><strong>improvement.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Frequently reviewing our customer’s requirements and expectations and making sure they are met by our </span><span></span></span><strong>branches.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Responsible for various operations projects on a national level.</span><span></span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Perform branch visits across the country and ‘on the job’ coaching with branch managers and their </span><span></span></span><strong>teams.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Provide classroom training or processes and other topics for our branch </span><span></span></span><strong>managers.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Attend to the SIXT Corporate Identity</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Manage budget of rental locations</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Assist in setting and achieving Sales measurable targets/goals for team members (Sales, Quality &amp; Service)</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Identify measures for sustainable increase in customer satisfaction, service quality and reduction in customer complaints</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Create sales and performance reports</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Observe and manage KPI’S (utilization, PRD etc.)</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Implement and observe SIXT service and fleet </span></span><strong>standards.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Observe training status and “Know how” of SIXT </span></span><strong>employees.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Handling On Request and Stop Sell</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Customer acquisition</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Monitor </span></span><strong>competition.</strong></li>\n<li><span style=\"font-weight: bold;\"><span>Manage sales team, create sales targets, monitor targets, rewards sales team etc.</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Make use of SIXT marketing and loyalty tools; furthermore, develop them according to market requirements in franchise territory</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Handle cashbox, check and sign invoices (if not handled centrally via the HQ)</span></span></li>\n<li><span style=\"font-weight: bold;\"><span>Effective Performance Management of the team</span></span><span style=\"font-weight: bold;\"></span><span style=\"font-weight: bold;\"></span></li>\n</ul>\n<p><br></p>\n<p><span><em>Salary shall be commensurate with Qualifications and Experience</em></span></p>\n<p><span>Suitably qualified applicants are asked to submit their resume and the names of two referees by the December 8th, 2023.</span></p>",
    "compensation": null,
    "departmentId": "18616",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Operations Manager",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://ibsslu.bamboohr.com/careers/23",
    "employmentStatusLabel": "Full-Time"
  }
}