Home › Companies › CF79F425A60F4CDEEE5CD17099BFD50D › Patient Services Representative II
Patient Services Representative II
CF79F425A60F4CDEEE5CD17099BFD50D · Randolph SBHC - Randolph, MA 02368; 70 Memorial Pkwy, Randolph, MA, 2368, USA · Active · $20–$28 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | CF79F425A60F4CDEEE5CD17099BFD50D |
| Title | Patient Services Representative II |
| Normalized title | - |
| Department / team | Health Care |
| Location | Randolph, MA, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $20–$28 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-02-17 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-22 |
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| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from CF79F425A60F4CDEEE5CD17099BFD50D. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Randolph. | Open |
| Department jobs | Active postings in Health Care. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | CF79F425A60F4CDEEE5CD17099BFD50D |
| Source | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| ATS provider | Paycom ATS |
Description
Patient Services Representative II
GENERAL SUMMARY / OVERVIEW STATEMENT:
The Patient Service Representative (PSR) II is part of the Codman Square Health Center Float Pool. This position is based in the clinical area, however can be deployed to support other areas. The PSR II reports to that clinic’s Practice Supervisor or Administrator.
The PSR II is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions, including Patient Service Center and clinic administrative processes. The PSR II is required to provide excellent customer service for patients, staff and providers alike – whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.
The PSR II is responsible for providing first call resolution and all other tasks required of the Patient Service Center or the clinical area depending on the area s/he is deployed. S/He will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.
The PSR II must have solid knowledge of medical insurance terminology, the federal poverty guidelines and the Health Center’s sliding fee discount policy and procedures. The PSR II is required to maintain a solid understanding of each clinic’s administrative requirements and guidelines. The specific tasks and duties will vary based on where within the Health Center the PSR II is deployed.
S/he must have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage their work and assist colleagues to ensure all required administrative tasks and patient inquiries are handled in a timely manner.
All PSR II staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
Responsible for welcoming all patients by smiling and establishing eye contact with patients.
Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the Electronic Health Record (EHR).
Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)
Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the EHR.
Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
Responsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.
Responsible for promoting Patient Portal.
Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.
Responsible for performing patient pre-registration.
Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Responsible for coordinating transfer of patients from clinics and Urgent Care.
Responsible for effectively managing in basket patient related messages in timely manner.
Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
Must meet service level expectations and identified key performance indicators.
Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations.
Ensure workstation, patient waiting room and common areas are kept clean.
Required to follow standard operating policies and procedures, while delivering expedient professional responses to patients’ inquires and concerns.
Responsible for facilitating communication with Clinics.
Must attend staff meetings, as needed.
Must attend and assist with staff training, when needed.
Must serve as an EHR Super User and provide support and training to co-workers, upon request.
Assist with handling escalated issues
Assist with performing quality assurance reviews.
Responsible for coordination with enrollment and financial counseling \
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
Other duties as assigned
EDUCATION REQUIREMENTS
Associate Degree preferred, High school diploma required.
A minimum of three years’ experience in n a medical/clinical office environment or Health or Dental insurance industry required.
Previous customer service background required.
Bilingual ability a plus.
SKILLS / ABILITIES / COMPETENCIES REQUIRED
Excellent customer service and interpersonal skills.
Ability to interact with diverse patient population
Solid computer literacy; ability to multitask, organize and prioritize one’s own work.
Solid understanding of medical insurance terminology.
Previous experience and knowledge of Community Health Center or Hospital patient registration systems, insurance eligibility verification systems (i.e. MMIS, WebMD, Trizetto, NEHEN).
Solid knowledge of insurance plans, concepts and terms.
Expected to stay abreast of scheduling rules, health care insurance changes and referral requirements.
Ability to quickly learn new systems and tasks; work as a team member and independently.
Ability to work in a fast pace environment.
Ability to listen well and devote full attention to patients and medical professionals alike.
Ability to be compassionate, caring, and to remain calm, even under the most stressful of situations.
Flexibility with schedule is required - upon request may be required to work extended hours or cover evening and weekend sessions.
Qualifications
Anticipated Schedule:
Monday-Thursday- 12:30pm - 9:00pm
Friday: 8:30am-5:00pm
Possible Saturdays: 8:30am-3:00pm
40 hours per week using combination above.
CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES
Mission: To serve as a resource for improving the physical, mental, and social well-being of the community.
Vision: Codman Square Health Center is our community's first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.
Values: Patients- Our patients are the center of our care team.
Community The well-being of the individual is deeply connected to the health of the community.
Advocacy We advocate for responsive policies and resources to address health disparities and promote health equity.
Staff We are a diverse, empowered, compassionate, and prepared workforce.
Innovation We promote a culture of innovation that has measurable and sustainable impact.
Partnership We build and sustain diverse partnerships
Codman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Full job record
| Job ID | eb52576db756ee5a3c9aefdd5542d1a2a789e89e |
| Org ID | c555f9fb-fa51-4844-a2e6-fc89f4202eb9 |
| Source ID | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| Board ID | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| Provider | paycom |
| Provider Job Key | 258536 |
| Title | Patient Services Representative II |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Randolph SBHC - Randolph, MA 02368; 70 Memorial Pkwy, Randolph, MA, 2368, USA |
| Department | Health Care |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Randolph |
| Salary Raw | $20.00 - $28.00 Hourly |
| Salary Min | 20 |
| Salary Max | 28 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=258536&clientkey=CF79F425A60F4CDEEE5CD17099BFD50D |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=258536&clientkey=CF79F425A60F4CDEEE5CD17099BFD50D |
| First Seen At | 2026-05-31 19:07:22Z |
| Last Seen At | 2026-06-22 10:09:19Z |
| Last Checked At | 2026-06-22 10:09:19Z |
| Last Changed At | 2026-05-31 19:07:22Z |
| Inactive At | — |
| Source Posted At | 2026-02-17 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CF79F425A60F4CDEEE5CD17099BFD50D/date=2026-06-22/2026-06-22T10-09-17-335Z-b341ed8ec6bf8f95af0a615556c4a54b954b85b6c9b4d9f1d31a14d5077b5d61.json |
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"description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">GENERAL SUMMARY / OVERVIEW STATEMENT:</span></strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">The Patient Service Representative (PSR) II is part of the Codman Square Health Center Float Pool. This position is based in the clinical area, however can be deployed to support other areas. The PSR II reports to that clinic’s Practice Supervisor or Administrator. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">The PSR II is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions, including Patient Service Center and clinic administrative processes. The PSR II is required to provide excellent customer service for patients, staff and providers alike – whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">The PSR II is responsible for providing first call resolution and all other tasks required of the Patient Service Center or the clinical area depending on the area s/he is deployed. S/He will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">The PSR II must have solid knowledge of medical insurance terminology, the federal poverty guidelines and the Health Center’s sliding fee discount policy and procedures. The PSR II is required to maintain a solid understanding of each clinic’s administrative requirements and guidelines. The specific tasks and duties will vary based on where within the Health Center the PSR II is deployed. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">S/he must have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage their work and assist colleagues to ensure all required administrative tasks and patient inquiries are handled in a timely manner. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">All PSR II staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">JOB SPECIFIC DUTIES AND RESPONSIBILITIES:</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for welcoming all patients by smiling and establishing eye contact with patients.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the Electronic Health Record (EHR). </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy) </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the EHR.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for promoting Patient Portal.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for performing patient pre-registration.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for coordinating transfer of patients from clinics and Urgent Care.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for effectively managing in basket patient related messages in timely manner. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must meet service level expectations and identified key performance indicators.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Ensure workstation, patient waiting room and common areas are kept clean. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Required to follow standard operating policies and procedures, while delivering expedient professional responses to patients’ inquires and concerns.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for facilitating communication with Clinics.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must attend staff meetings, as needed.</span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must attend and assist with staff training, when needed. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Must serve as an EHR Super User and provide support and training to co-workers, upon request.</span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Assist with handling escalated issues </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Assist with performing quality assurance reviews. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Responsible for coordination with enrollment and financial counseling \\</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Other duties as assigned </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><strong>EDUCATION REQUIREMENTS </strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Associate Degree preferred, High school diploma required.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">A minimum of three years’ experience in n a medical/clinical office environment or Health or Dental insurance industry required. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Previous customer service background required.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Bilingual ability a plus. </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">SKILLS / ABILITIES / COMPETENCIES REQUIRED </span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Excellent customer service and interpersonal skills. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Ability to interact with diverse patient population</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Solid computer literacy; ability to multitask, organize and prioritize one’s own work.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Solid understanding of medical insurance terminology. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Previous experience and knowledge of Community Health Center or Hospital patient registration systems, insurance eligibility verification systems (i.e. MMIS, WebMD, Trizetto, NEHEN).</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Solid knowledge of insurance plans, concepts and terms.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Expected to stay abreast of scheduling rules, health care insurance changes and referral requirements.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Ability to quickly learn new systems and tasks; work as a team member and independently.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Ability to work in a fast pace environment.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Ability to listen well and devote full attention to patients and medical professionals alike. </span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Ability to be compassionate, caring, and to remain calm, even under the most stressful of situations.</span></span></li>\r\n\t<li><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Flexibility with schedule is required - upon request may be required to work extended hours or cover evening and weekend sessions. </span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n",
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This position is based in the clinical area, however can be deployed to support other areas. The PSR II reports to that clinic’s Practice Supervisor or Administrator. \\r\\n\\r\\nThe PSR II is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions, including Patient Service Center and clinic administrative processes. The PSR II is required to provide excellent customer service for patients, staff and providers alike – whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.\\r\\n\\r\\nThe PSR II is responsible for providing first call resolution and all other tasks required of the Patient Service Center or the clinical area depending on the area s/he is deployed. S/He will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.\\r\\n\\r\\nThe PSR II must have solid knowledge of medical insurance terminology, the federal poverty guidelines and the Health Center’s sliding fee discount policy and procedures. The PSR II is required to maintain a solid understanding of each clinic’s administrative requirements and guidelines. 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processing patient forms, letters or obtaining prescription request information from patients.\\r\\n\\tResponsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.\\r\\n\\tResponsible for promoting Patient Portal.\\r\\n\\tResponsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.\\r\\n\\tResponsible for performing patient pre-registration.\\r\\n\\tResponsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.\\r\\n\\tResponsible for coordinating transfer of patients from clinics and Urgent Care.\\r\\n\\tResponsible for effectively managing in basket patient related messages in timely manner. \\r\\n\\tMust use sound judgment to determine when and to whom to escalate issues to ensure resolution.\\r\\n\\tMust adhere to HIPAA and protect the confidentiality and sensitivity of patient information. \\r\\n\\tMust meet service level expectations and identified key performance indicators.\\r\\n\\tMust meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations.\\r\\n\\tEnsure workstation, patient waiting room and common areas are kept clean. \\r\\n\\tRequired to follow standard operating policies and procedures, while delivering expedient professional responses to patients’ inquires and concerns.\\r\\n\\tResponsible for facilitating communication with Clinics.\\r\\n\\tMust attend staff meetings, as needed.\\r\\n\\r\\n\\r\\n\\r\\n\\tMust attend and assist with staff training, when needed. \\r\\n\\tMust serve as an EHR Super User and provide support and training to co-workers, upon request.\\r\\n\\r\\n\\r\\n\\r\\n\\tAssist with handling escalated issues \\r\\n\\tAssist with performing quality assurance reviews. \\r\\n\\tResponsible for coordination with enrollment and financial counseling \\\\\\r\\n\\tAssists in the training/orientation of new personnel under the direction of a manager and/or supervisor.\\r\\n\\tOther duties as assigned \\r\\n\\r\\n\\r\\nEDUCATION REQUIREMENTS \\r\\n\\r\\n\\r\\n\\tAssociate Degree preferred, High school diploma required.\\r\\n\\tA minimum of three years’ experience in n a medical/clinical office environment or Health or Dental insurance industry required. \\r\\n\\tPrevious customer service background required.\\r\\n\\tBilingual ability a plus. \\r\\n\\r\\n\\r\\nSKILLS / ABILITIES / COMPETENCIES REQUIRED \\r\\n\\r\\n\\r\\n\\tExcellent customer service and interpersonal skills. \\r\\n\\tAbility to interact with diverse patient population\\r\\n\\tSolid computer literacy; ability to multitask, organize and prioritize one’s own work.\\r\\n\\tSolid understanding of medical insurance terminology. \\r\\n\\tPrevious experience and knowledge of Community Health Center or Hospital patient registration systems, insurance eligibility verification systems (i.e. MMIS, WebMD, Trizetto, NEHEN).\\r\\n\\tSolid knowledge of insurance plans, concepts and terms.\\r\\n\\tExpected to stay abreast of scheduling rules, health care insurance changes and referral requirements.\\r\\n\\tAbility to quickly learn new systems and tasks; work as a team member and independently.\\r\\n\\tAbility to work in a fast pace environment.\\r\\n\\tAbility to listen well and devote full attention to patients and medical professionals alike. \\r\\n\\tAbility to be compassionate, caring, and to remain calm, even under the most stressful of situations.\\r\\n\\tFlexibility with schedule is required - upon request may be required to work extended hours or cover evening and weekend sessions. \\r\\n\\r\\n\\r\\n \\r\\n Anticipated Schedule: \\r\\n\\r\\nMonday-Thursday- 12:30pm - 9:00pm \\r\\n\\r\\nFriday: 8:30am-5:00pm\\r\\n\\r\\nPossible Saturdays: 8:30am-3:00pm \\r\\n\\r\\n40 hours per week using combination above. \\r\\n\\r\\nCODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES\\r\\n\\r\\nMission: To serve as a resource for improving the physical, mental, and social well-being of the community.\\r\\n\\r\\nVision: Codman Square Health Center is our community's first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nValues: Patients- Our patients are the center of our care team.\\r\\n\\r\\nCommunity The well-being of the individual is deeply connected to the health of the community.\\r\\n\\r\\nAdvocacy We advocate for responsive policies and resources to address health disparities and promote health equity.\\r\\n\\r\\nStaff We are a diverse, empowered, compassionate, and prepared workforce.\\r\\n\\r\\nInnovation We promote a culture of innovation that has measurable and sustainable impact.\\r\\n\\r\\nPartnership We build and sustain diverse partnerships\\r\\n\\r\\n \\r\\n\\r\\nCodman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.\\r\\n\",\"responsibilities\":\"GENERAL SUMMARY / OVERVIEW STATEMENT:\\r\\n\\r\\nThe Patient Service Representative (PSR) II is part of the Codman Square Health Center Float Pool. This position is based in the clinical area, however can be deployed to support other areas. The PSR II reports to that clinic’s Practice Supervisor or Administrator. \\r\\n\\r\\nThe PSR II is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions, including Patient Service Center and clinic administrative processes. The PSR II is required to provide excellent customer service for patients, staff and providers alike – whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.\\r\\n\\r\\nThe PSR II is responsible for providing first call resolution and all other tasks required of the Patient Service Center or the clinical area depending on the area s/he is deployed. S/He will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.\\r\\n\\r\\nThe PSR II must have solid knowledge of medical insurance terminology, the federal poverty guidelines and the Health Center’s sliding fee discount policy and procedures. The PSR II is required to maintain a solid understanding of each clinic’s administrative requirements and guidelines. The specific tasks and duties will vary based on where within the Health Center the PSR II is deployed. \\r\\n\\r\\nS/he must have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage their work and assist colleagues to ensure all required administrative tasks and patient inquiries are handled in a timely manner. \\r\\n\\r\\nAll PSR II staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols.\\r\\n\\r\\nJOB SPECIFIC DUTIES AND RESPONSIBILITIES:\\r\\n\\r\\n\\r\\n\\tResponsible for welcoming all patients by smiling and establishing eye contact with patients.\\r\\n\\tResponsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.\\r\\n\\tResponsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the Electronic Health Record (EHR). \\r\\n\\tResponsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy) \\r\\n\\tResponsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the EHR.\\r\\n\\tResponsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.\\r\\n\\tResponsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.\\r\\n\\tResponsible for promoting Patient Portal.\\r\\n\\tResponsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.\\r\\n\\tResponsible for performing patient pre-registration.\\r\\n\\tResponsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.\\r\\n\\tResponsible for coordinating transfer of patients from clinics and Urgent Care.\\r\\n\\tResponsible for effectively managing in basket patient related messages in timely manner. \\r\\n\\tMust use sound judgment to determine when and to whom to escalate issues to ensure resolution.\\r\\n\\tMust adhere to HIPAA and protect the confidentiality and sensitivity of patient information. \\r\\n\\tMust meet service level expectations and identified key performance indicators.\\r\\n\\tMust meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations.\\r\\n\\tEnsure workstation, patient waiting room and common areas are kept clean. \\r\\n\\tRequired to follow standard operating policies and procedures, while delivering expedient professional responses to patients’ inquires and concerns.\\r\\n\\tResponsible for facilitating communication with Clinics.\\r\\n\\tMust attend staff meetings, as needed.\\r\\n\\r\\n\\r\\n\\r\\n\\tMust attend and assist with staff training, when needed. \\r\\n\\tMust serve as an EHR Super User and provide support and training to co-workers, upon request.\\r\\n\\r\\n\\r\\n\\r\\n\\tAssist with handling escalated issues \\r\\n\\tAssist with performing quality assurance reviews. \\r\\n\\tResponsible for coordination with enrollment and financial counseling \\\\\\r\\n\\tAssists in the training/orientation of new personnel under the direction of a manager and/or supervisor.\\r\\n\\tOther duties as assigned \\r\\n\\r\\n\\r\\nEDUCATION REQUIREMENTS \\r\\n\\r\\n\\r\\n\\tAssociate Degree preferred, High school diploma required.\\r\\n\\tA minimum of three years’ experience in n a medical/clinical office environment or Health or Dental insurance industry required. \\r\\n\\tPrevious customer service background required.\\r\\n\\tBilingual ability a plus. \\r\\n\\r\\n\\r\\nSKILLS / ABILITIES / COMPETENCIES REQUIRED \\r\\n\\r\\n\\r\\n\\tExcellent customer service and interpersonal skills. \\r\\n\\tAbility to interact with diverse patient population\\r\\n\\tSolid computer literacy; ability to multitask, organize and prioritize one’s own work.\\r\\n\\tSolid understanding of medical insurance terminology. \\r\\n\\tPrevious experience and knowledge of Community Health Center or Hospital patient registration systems, insurance eligibility verification systems (i.e. MMIS, WebMD, Trizetto, NEHEN).\\r\\n\\tSolid knowledge of insurance plans, concepts and terms.\\r\\n\\tExpected to stay abreast of scheduling rules, health care insurance changes and referral requirements.\\r\\n\\tAbility to quickly learn new systems and tasks; work as a team member and independently.\\r\\n\\tAbility to work in a fast pace environment.\\r\\n\\tAbility to listen well and devote full attention to patients and medical professionals alike. \\r\\n\\tAbility to be compassionate, caring, and to remain calm, even under the most stressful of situations.\\r\\n\\tFlexibility with schedule is required - upon request may be required to work extended hours or cover evening and weekend sessions. \\r\\n\\r\\n\\r\\n \\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CODMAN SQUARE HEALTH CENTER INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"70 Memorial Pkwy\",\"addressLocality\":\"Randolph\",\"addressRegion\":\"MA\",\"postalCode\":2368,\"addressCountry\":\"USA\"}},\"qualifications\":\"Anticipated Schedule: \\r\\n\\r\\nMonday-Thursday- 12:30pm - 9:00pm \\r\\n\\r\\nFriday: 8:30am-5:00pm\\r\\n\\r\\nPossible Saturdays: 8:30am-3:00pm \\r\\n\\r\\n40 hours per week using combination above. \\r\\n\\r\\nCODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES\\r\\n\\r\\nMission: To serve as a resource for improving the physical, mental, and social well-being of the community.\\r\\n\\r\\nVision: Codman Square Health Center is our community's first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nValues: Patients- Our patients are the center of our care team.\\r\\n\\r\\nCommunity The well-being of the individual is deeply connected to the health of the community.\\r\\n\\r\\nAdvocacy We advocate for responsive policies and resources to address health disparities and promote health equity.\\r\\n\\r\\nStaff We are a diverse, empowered, compassionate, and prepared workforce.\\r\\n\\r\\nInnovation We promote a culture of innovation that has measurable and sustainable impact.\\r\\n\\r\\nPartnership We build and sustain diverse partnerships\\r\\n\\r\\n \\r\\n\\r\\nCodman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.\\r\\n\",\"experienceRequirements\":\"Anticipated Schedule: \\r\\n\\r\\nMonday-Thursday- 12:30pm - 9:00pm \\r\\n\\r\\nFriday: 8:30am-5:00pm\\r\\n\\r\\nPossible Saturdays: 8:30am-3:00pm \\r\\n\\r\\n40 hours per week using combination above. \\r\\n\\r\\nCODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES\\r\\n\\r\\nMission: To serve as a resource for improving the physical, mental, and social well-being of the community.\\r\\n\\r\\nVision: Codman Square Health Center is our community's first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nValues: Patients- Our patients are the center of our care team.\\r\\n\\r\\nCommunity The well-being of the individual is deeply connected to the health of the community.\\r\\n\\r\\nAdvocacy We advocate for responsive policies and resources to address health disparities and promote health equity.\\r\\n\\r\\nStaff We are a diverse, empowered, compassionate, and prepared workforce.\\r\\n\\r\\nInnovation We promote a culture of innovation that has measurable and sustainable impact.\\r\\n\\r\\nPartnership We build and sustain diverse partnerships\\r\\n\\r\\n \\r\\n\\r\\nCodman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.\\r\\n\",\"industry\":\"Health Care\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Swing\",\"educationRequirements\":\"High School\"}",
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"qualifications": "<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><strong>Anticipated Schedule: </strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><strong>Monday-Thursday- 12:30pm - 9:00pm </strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><strong>Friday: 8:30am-5:00pm</strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><strong>Possible Saturdays: 8:30am-3:00pm </strong></span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">40 hours per week using combination above. </span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><strong>CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES</strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><em>Mission: </em>To serve as a resource for improving the physical, mental, and social well-being of the community.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><em>Vision: </em>Codman Square Health Center is our community's first choice for comprehensive, holistic, and integrated services, and empowers individuals to lead healthy lives and build thriving communities.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\"><em>Values:</em> Patients- Our patients are the center of our care team.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Community The well-being of the individual is deeply connected to the health of the community.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Advocacy We advocate for responsive policies and resources to address health disparities and promote health equity.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Staff We are a diverse, empowered, compassionate, and prepared workforce.</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Innovation We promote a culture of innovation that has measurable and sustainable impact.</span></span></p>\r\n\r\n<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Partnership We build and sustain diverse partnerships</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"font-size:12px;\">Codman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.</span></span></p>\r\n",
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