Camp.us — IT Hero

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    "id": "40",
    "isRemote": null,
    "location": {
      "city": "Monterrey",
      "state": "Nuevo Leon"
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    "location": {
      "city": "Monterrey",
      "state": "Nuevo Leon",
      "postalCode": "66230",
      "addressCountry": "Mexico"
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    "datePosted": "2019-07-29",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18px\"><span style=\"font-weight: bold\">IT Hero</span><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Camp.us is the home of our creative companies.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"><a href=\"http://www.brands.mx/\" target=\"_blank\" rel=\"noopener noreferrer\">Brands&amp;People</a>, <a href=\"http://www.novak.mx/\" target=\"_blank\" rel=\"noopener noreferrer\">Novak Innovation</a>, <a href=\"http://www.schoolofchange.mx/\" target=\"_blank\" rel=\"noopener noreferrer\">School of Change</a>, <a href=\"https://nobodyonline.co/\" target=\"_blank\" rel=\"noopener noreferrer\">Nobody</a> and <a href=\"https://www.brands.mx/project/114-1-0-1\" target=\"_blank\" rel=\"noopener noreferrer\">-1</a>.</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\">About you</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">We are terrified by 3 things: slow wi-fi, no internet signal or computers crashing.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">We need a specialist who saves the day. You are the first person we will come to.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">An IT hero.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">We love a friendly, neat, organized and functional home.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Camp.us is a unique workspace designed to host our staff, clients, guests and creative community.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">The functionality of a workspace reflect the culture of the people within it.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You are a key member of our team making sure all Camp.us technology works 100%. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">In this role, your primary focus will be a combination of Tech Management and Tech Support.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Your role is vital to the ongoing operational efficiency of the companies inside Camp.us.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You make sure every staff experience is friction-less and functional.</span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\">We trust you with these key responsibilities:</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Tech Management</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Your main objective in Tech Management is to maximize hardware, software and network capabilities.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">After analyzing all staff technical needs in collaboration with our Camp.us Host you will diagnose, plan, make recommendations, roll-out and monitor solutions for technical issues. You make sure our brand culture is expressed by transforming technical problems into simple smart solutions.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Tech Support</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Your daily objective in Tech Support is provide fast, friendly assistance and address the root cause.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You help users troubleshoot technical issues and provide actionable tips to resolve the problem.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You provide technical guidance to all staff members, basic help and In-depth technical support.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You make sure all IT tickets are resolved as quickly as possible.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You direct vendors for the quick identification and resolution of escalating issues.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Network</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Actively monitor the network health and propose solutions to potential problems before they happen.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Troubleshooting and resolution of LAN &amp; Wireless Network issues.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Secure the network, developing network access, monitoring controls and evaluations. </span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Hardware</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Identify hardware lifecycle upgrade; determine upgrade path. </span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Plan, make recommendations, buy and setup hardware for new hires.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Software</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Identify software lifecycle upgrade; determine upgrade path. </span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Identify and install suitable software for new hires.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Manage online licenses.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Printers </span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Manage, install and upkeep all printers around Camp.us</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> You make sure everyone can print around Camp.us without frictions.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Inventory</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Keep an online inventory of all hardware and software assigned to each team member.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Keep an online inventory of all telephones, network equipment, printers and AV equipment.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Documentation</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Document technical knowledge in the form of play books and maps.</span><br><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Special Events</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Troubleshooting and resolution of audio visual issues in meetings and special events.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; font-weight: bold\">Cloud Habits</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Take of our work and information, making sure each member of our community understands the back up process.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\"> Experience &amp; Requirements</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">2+ years experience in Technical Support.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">As well as a strong technical background.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Capable to explain complex information in simple, clear terms.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Loves order and structure. Logical thinker.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Good analytical and problem solving skills. </span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Up-to-date technical knowledge. </span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Good interpersonal and customer care skills.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Good accurate records keeping.</span><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px; text-decoration: underline\">Critical Behaviors for Success</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">We have four goals and principles for everyone in our teams: Autonomy, Ecosystem-Thinking, Impact and Personal Transformation. A person that thrives in our culture, understands and behaves according to these 4 principles:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Autonomy—</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You do what you love. You love what you do.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You find ways to make things happen while distributing activities, time and energy.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Credibility is earned through execution and getting things done.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You get into the details and deliver results.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You're always ready to get hands-on all aspects of the daily needs. Pragmatism and outcomes orientation are valued.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You start early and finish early with no pending issues.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You channel high levels of energy to specific tasks and finish what you start.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You act like an adult at all times. No one will baby sit you or your work.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Ecosystem-thinking—</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You love working with people. Foster harmony in the team and share Good Vibes Only.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You're an example of commitment, teamwork, and solidarity.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You manage your time and energy, in a way everyone's personal life is respected.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Don’t assume anything, ask again.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Clarify doubts and simplify things.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Be honest about your status and whether you’ll make it in time or not.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Always be clear and transparent along the journey.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Share lessons learned and victories won with everybody, everyday.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Ask for feedback from teammates and take them in a mature and constructive way.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You provide constructive, honest, and respectful feedback on time.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You are observant, proactive, and eager to learn.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You respect everyone's role in the journey.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Personal Transformation—</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You pledge to positively transform yourself.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You’re constantly searching for new abilities to acquire.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You enjoy sharing knowledge with others.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You are curious and keep exploring new journeys to explore.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You love challenging yourself.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Impact—</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You believe your work can change the world.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You understand data and feel comfortable working with it.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You sustain your work on real information.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">You’re able to clarify the outcomes that can be expected from your work.</span></p>",
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