Field Representative II, Area Customer Service

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    "city": "Edmonton",
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    "ExternalDescriptionStr": "<p>&nbsp;</p>\n<div style=\"font-style:normal; font-weight:400\">\n <p>The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations, including any or all of the following: copy, print and scanning production and finishing work, operation of a mail and courier centre, and maintaining billing logs and reports.</p>\n <p>The position supports the region's Managed Services during implementation and fills in for absences and vacations throughout Ricoh Managed Services locations.</p>\n <p>This role is responsible for supporting operational objectives at all existing customer sites within a geographic territory. Please note that this position will have occasional travel between Edmonton and Stony Plain.</p>\n</div>\n<div style=\"font-style:normal; font-weight:400\">\n <b>Field Support Representative</b> <b>Responsibilities</b>\n <ul>\n  <li>Maintains accurate, complete, and up-to-date Site Procedure Guides, forms, and logs</li>\n  <li>Performs receptionist duties as required</li>\n  <li>Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor</li>\n  <li>Orders paper, toner, and other office supplies</li>\n  <li>Assists the Site Manager or Supervisor by offering suggestions for improvements to new or existing processes and procedures</li>\n  <li>Assists in the training of new and existing employees</li>\n  <li>Reports to and works at various Managed Services client locations within a geographic territory based on business needs and scheduling requirements</li>\n  <li>Performs other duties as assigned by the Manager</li>\n </ul><b>In the absence of onsite personnel, may perform any of the following duties:</b> <b>Mail</b>\n <ul>\n  <li>Processes all incoming and outgoing mail</li>\n  <li>Performs mailroom functions such as mail fulfillment, including sorting, filing, packaging, and processing shipments for delivery to multiple locations</li>\n  <li>Files and labels documents and other materials for storage and retrieval</li>\n  <li>Handles shipping and receiving, including moving boxes and/or equipment</li>\n  <li>Provides courier services for the pickup and delivery of mail and copy jobs, on campus and offsite</li>\n </ul><b>Copy</b>\n <ul>\n  <li>Assists in the Copy Centre and performs all functions required for the delivery and completion of copy requests (including binding, folders, laminating, etc.)</li>\n  <li>Performs scanning and indexing of client documents</li>\n  <li>Conducts basic troubleshooting (e.g., paper jams) on all equipment used within the Ricoh Centre</li>\n </ul><b>General</b>\n <ul>\n  <li>Performs front desk receptionist duties</li>\n  <li>Assists in coordinating work assignments to meet deadlines and service deliverables</li>\n  <li>Manages all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor</li>\n </ul><b>Qualifications</b>\n <ul>\n  <li>High School Diploma or equivalent work experience</li>\n  <li>Minimum of 1 year of experience working in a mailroom, copy centre, or customer service environment</li>\n </ul><b>Skills</b>\n <ul>\n  <li>Experience using photocopiers, scanners, printers, hole punchers, bindery equipment, electric staplers, scales, collators, and related equipment</li>\n  <li>Excellent interpersonal skills with the ability to quickly develop business relationships</li>\n  <li>Demonstrated ability to multitask</li>\n  <li>Strong self-motivation and ability to drive results</li>\n  <li>Excellent verbal and written communication skills</li>\n  <li>Basic knowledge of Microsoft Office 365 applications</li>\n  <li>Ability to consistently present a professional image to customers and vendors</li>\n  <li>Ability to lift up to 50 lbs as required</li>\n </ul><b>Other</b>\n <ul>\n  <li>Maintains a professional image at all times when interacting with customers and vendors</li>\n </ul>\n</div>",
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    "CorporateDescriptionStr": "<p class=\"MsoNoSpacing\"><u>Come Create at Ricoh:</u></p>\n<p class=\"MsoNoSpacing\"><span>If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.</span></p>\n<p class=\"MsoNoSpacing\"><span>Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.</span></p>\n<p class=\"MsoNoSpacing\"><u><span>Invest in Yourself:</span></u></p>\n<p class=\"MsoNoSpacing\"><span>At Ricoh, you can:</span></p>\n<p class=\"MsoNoSpacing\" style=\"margin-left:.25in;\"></p>\n<p class=\"MsoNoSpacing\"></p>\n<ul>\n <li><span>Select the medical, dental, life, and disability insurance coverage that fits your needs.</span></li>\n <li><span>Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. <span>&nbsp;</span></span></li>\n <li><span>Augment your education with team member tuition assistance programs.</span></li>\n <li><span>Enjoy paid vacation time and paid holidays annually.</span></li>\n <li><span>Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.</span></li>\n</ul>\n<p></p> <br/>",
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