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HomeCompanies5435dcca 10a4 4d70 A522 64e8ecfa3a7d 19000101 000001Retention Specialist and Receptionist

Retention Specialist and Receptionist

5435dcca 10a4 4d70 A522 64e8ecfa3a7d 19000101 000001 · Baton Rouge, LA, US, Baton Rouge, LA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5435dcca 10a4 4d70 A522 64e8ecfa3a7d 19000101 000001
TitleRetention Specialist and Receptionist
Normalized title-
Department / team-
LocationBaton Rouge, LA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 5435dcca 10a4 4d70 A522 64e8ecfa3a7d 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Baton Rouge.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5435dcca 10a4 4d70 A522 64e8ecfa3a7d 19000101 000001
Sourceff72ab9e-08c9-4163-a45f-a4b4cdbbadf2
ATS providerADP Workforce Now Recruiting

Description

Job Title: Retention Specialist/Receptionist Location: Baton Rouge, LA We are seeking a motivated and customer-focused individual to join our team as a Retention Specialist/Receptionist at The Advocate in Baton Rouge. In this dual role, you will play a pivotal part in ensuring the satisfaction and loyalty of our digital and home delivery subscribers while also managing front desk operations. Your role will involve interacting with subscribers, addressing their concerns, retaining their subscriptions, and providing exceptional customer service. Additionally, you will manage receptionist duties, ensuring a welcoming and organized environment for visitors and staff. General Summary of Position: The Times-Picayune & NOLA.com, The Advocate, The Acadiana Advocate, and The Shreveport-Bossier City Advocate bucks industry trends with a strong presence in Louisiana’s four largest cities. The way the news organization cares for its customers must equal the might of its loyal consumer base. Primary Responsibilities and Essential Duties: Engage with subscribers via phone, email, and in-person interactions to understand their needs and concerns. Proactively identify reasons for potential subscription cancellations and provide persuasive solutions to retain subscribers. Utilize effective communication and negotiation skills to address customer complaints and resolve issues, aiming to maintain customer loyalty. Develop a strong understanding of the newspaper's content and benefits to effectively communicate their value to subscribers. Maintain accurate records of subscriber interactions, preferences, and outcomes in the CRM system. Follow internal processes and procedures to ensure that transactions are handled in accordance with company and agency policies, practices, and guidelines Meet retention goals as established, while maintaining quality standards for all lines of products Provide excellent customer service with a positive and comforting demeanor, pace, and tone Demonstrate regular attendance and punctuality Education, Experience, and Knowledge Requirements: Previous experience in customer service, retention, or receptionist roles is preferred Strong knowledge of sales and marketing – knowledge of principles and methods for promoting and selling products or services. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Excellent communication skills, both verbal and written, with a strong ability to influence and persuade. Empathetic and customer-focused attitude, with the ability to handle challenging customer interactions. The Advocate is an equal employment opportunity employer, committed to recruiting, developing, and promoting a diverse workforce while providing unique opportunities and career paths for our employees. We encourage applicants of all backgrounds and experience levels to apply. Salary: Commensurate with experience Benefits: Medical, dental, vision, Life, Short Term Disability (STD), Long Term Disability (LTD), Paternity Leave, PTO and 401k Retirement Savings company match.

Full job record

Job IDeae830fd845ae3d6269ee0ba2610aa14102186f0
Org ID2b36d534-8fcc-4f48-bb6d-5141ee569e6d
Source IDff72ab9e-08c9-4163-a45f-a4b4cdbbadf2
Board IDff72ab9e-08c9-4163-a45f-a4b4cdbbadf2
Provideradp_workforcenow
Provider Job Key515617
TitleRetention Specialist and Receptionist
Normalized Title
Statusactive
Activeyes
Location TextBaton Rouge, LA, US, Baton Rouge, LA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionLA
CityBaton Rouge
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5435dcca-10a4-4d70-a522-64e8ecfa3a7d&ccId=19000101_000001&lang=en_US&type=JS&jobId=515617&jwId=9200807808829_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5435dcca-10a4-4d70-a522-64e8ecfa3a7d&ccId=19000101_000001&lang=en_US&type=JS&jobId=515617&jwId=9200807808829_1
First Seen At2026-06-02 08:40:56Z
Last Seen At2026-06-06 12:22:36Z
Last Checked At2026-06-06 12:22:36Z
Last Changed At2026-06-06 12:22:36Z
Inactive At
Source Posted At2026-06-01 19:14:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=5435dcca-10a4-4d70-a522-64e8ecfa3a7d|19000101_000001/date=2026-06-06/2026-06-06T12-22-35-911Z-3f112bfdaa975ae864931f33a2f0c72360c99b10f13e8bdbc97b9844906bd2c3.json
Event Fields
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Parsed Structured
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Extensions
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