Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

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          "text": "<p>We are looking for a <strong>Principal Genesys Cloud Professional Services Consultant </strong>to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.</p><p>In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.</p><p>The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.</p><p><strong>Work Authorization:</strong> <strong>Candidates must have valid authorization to work in the United States</strong> at the time of application. Visa sponsorship is not available for this role.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.</li><li>Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.</li><li>Analyze complex business and technical challenges to define scalable and effective solution architectures.</li><li>Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.</li><li>Configure and optimize Genesys Cloud environments to align with changing business and operational needs.</li><li>Lead the planning and execution of contact center deployments, migrations, and system upgrades.</li><li>Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.</li><li>Support production readiness activities and ensure smooth transition of contact center solutions into live environments.</li></ul>",
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