Director, Office of Analytics & Technology

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    "departmentLabel": "Office of Analytics, Technology and Planning",
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    "location": {
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      "state": "Pennsylvania",
      "postalCode": "15222",
      "addressCountry": "United States"
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    "datePosted": "2026-04-21",
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    "description": "<p><span><span>At the Allegheny County Department of Human Services (DHS), our mission is to improve the well-being of the County’s most vulnerable residents. DHS </span><span>operates</span><span>, influences, and funds essential services worth more than $1 billion annually, supporting over 200,000 residents each year</span><span> across child welfare, family strengthening and youth programs, behavioral health, homelessness, intellectual disability services, and aging programs</span><span>.</span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>Over the past two decades, DHS has built a national reputation as a leader in how state and local governments use data, analytics, and technology to deliver more effective and efficient public services. While we have learned a great deal during this time, we believe there remain significant opportunities for </span><span>data and </span><span>technology to improve outcomes for residents and to inspire other governments to make similar investments.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>DHS</span><span> is </span><span>seeking a mission-driven leader who brings analytical rigor, sound judgment, and a bias </span><span>for</span><span> action to </span><span>improving</span><span> outcomes for County residents to become our next</span><span> Director of</span><span> the Office of</span><span> Analytics &amp; Technology. This </span><span>role</span><span> </span><span>is responsible for</span><span> building and </span><span>maintaining</span><span> the information, data, and technology infrastructure needed to achieve DHS goals, promote equity, and improve outcomes for Allegheny County residents. This position reports to the Director of the Department of Human Services (DHS) and oversees </span></span><span style=\"font-weight: bold\"><span><span>five </span><span>direct</span><span> </span><span>and </span><span>120</span></span></span><span><span> indirect-report staff. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Ideal Candidate</span></span></span><span> </span></p>\n<p><span><span>The ideal candidate is comfortable operating in complex, ambiguous environments and </span><span>is motivated</span><span> by translating data and technology into practical improvements in public systems.</span><span> </span><span>This leader combines deep </span><span>expertise</span><span> in analytics, technology, or product development with the ability to partner effectively across programs. They ask </span><span>strong questions</span><span>, listen closely to stakeholders, and incorporate multiple perspectives into decision-making. They are comfortable not having all the answers but </span><span>take</span><span> responsibility for driving work forward.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>They have experience leading teams and delivering results in complex organizations, including setting </span><span>strategy</span><span>, prioritizing resources, and executing against clear goals. They are highly accountable for outcomes and expect the same from their teams, while investing in staff development and building a strong, collaborative culture.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>The ideal candidate is equally comfortable engaging </span><span>on</span><span> technical topics and working with program, policy, and operations leaders to solve real-world problems. They </span><span>are motivated</span><span> by using data, experimentation, and thoughtful system design to improve how services </span><span>are delivered</span><span>.</span><span> We are particularly interested in candidates with experience in the technology sector, especially those who have built or led data, </span><span>product</span><span>, or engineering teams and </span><span>are motivated</span><span> to apply those skills in a public service context.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Qualifications </span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Minimum qualifications:</span></span><span> </span></p>\n<ul>\n<li><span><span>Five years of </span><span>leadership </span><span>experience</span><span> in a complex enterprise</span><span>, including </span><span>responsibility for </span><span>staff management</span><span> and results delivery</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated training in a quantitative, technical, or engineering field (e.g., statistics, economics, computer science, data science, engineering), gained through formal education, professional experience, or equivalent applied work.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated experience leading multidisciplinary teams (e.g., analysts, data scientists, engineers, product managers) to deliver analytic or technical work from problem definition through implementation.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrated ability to apply </span><span>data and technology</span><span> </span><span>to inform decisions, design </span><span>interventions</span><span> and </span><span>new solutions</span><span> to hard policy and operational </span><span>problems</span><span>, and</span><span> evaluate impact in complex environments.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working in or with large, complex organizations (e.g., government, healthcare, social services, or similarly scaled systems) </span><span>and facility interacting with a diverse range of skillsets and backgrounds </span><span>preferred.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Or</span></span><span> </span></p>\n<ul>\n<li><span><span>Equivalent combinations of education, training, and experience that </span><span>demonstrate</span><span> the required capabilities will </span><span>be considered</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Job responsibilities</span></span></span><span> </span></p>\n<p><span><span>The Director of Analytics &amp; Technology is a member of the DHS leadership team and will</span><span>:</span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Lead the Office of Analytics &amp; Technology (OAT) </span></span></span><span><span>setting strategy and driving execution across analytics, data science, product development, engineering, and infrastructure to improve outcomes for County residents. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Partner with DHS program offices</span></span></span><span><span> (AAA, OBH, ODS, CYF, OCS) to </span><span>identify</span><span> priority problems, design solutions, and implement data- and technology-enabled improvements in service delivery. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Translate data and analysis into action</span></span></span><span><span>, ensuring that insights meaningfully inform program design, operational decisions, and resource allocation across DHS. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Oversee the development and operation of core data and technology systems</span></span></span><span><span>, including the County’s integrated data warehouse, analytic tools, and client- and provider-facing products. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Drive a research and experimentation agenda</span></span></span><span><span>, including the design and execution of evaluations and pilots to test and scale effective interventions. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Ensure access to high-quality data, tools, and infrastructure</span></span></span><span><span> for internal staff, providers, and the public, including </span><span>maintaining</span><span> standards for data governance, security, and system reliability. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Lead and develop a multidisciplinary team</span></span></span><span><span> of analytics, data science, engineering, product, and infrastructure professionals, setting clear priorities, </span><span>maintaining</span><span> high performance standards, and investing in staff growth. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Strengthen cross-system coordination</span></span></span><span><span>, working with County leadership, community partners, and external stakeholders to align data, technology, and program strategy. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Support departmental planning and performance management</span></span></span><span><span>, including contributing analytic and technical </span><span>expertise</span><span> to strategic planning, budgeting, and reporting processes. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Advance transparency and public communication</span></span></span><span><span>, including publishing research and </span><span>maintaining</span><span> public-facing data and analytic resources. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Represent DHS in external settings</span></span></span><span><span>, including meetings, conferences, and public forums, and communicate the department’s work to a broad range of audiences.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Allegheny County offers a generous benefits package including health, dental, vision, flexible spending accounts, health savings account, life insurance, long and </span><span>short term</span><span> disability, employee </span><span>assistance</span><span> program, vacation and sick leave, tuition </span><span>assistance</span><span>, and the County's retirement program.</span><span> The compensation range is $149,000 - $163,000. </span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Applicants are encouraged to apply before June 26, 2026.</span><span> </span></span></p>\n<p><span> </span></p>\n<p><span> </span></p>",
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