On-Call and Switchboard Operator I - Ephrata Part Time - Nights

{
  "content_hash": "75476f99a70dd12b5ca9a7208ea267949ce5ff4852bb257a47d8d059c2c75af1",
  "source_hash": "4da2a552e7c4f8c2f7c18d71dc35e416729303cda347a1f4380aac8e8c786041",
  "last_changed_at": "2026-05-31T17:57:11.588Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Ephrata, PA, United States",
    "city": "Ephrata",
    "region": "PA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-23T11:09:39.903Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Ephrata, PA, United States",
      "city": "Ephrata",
      "region": "PA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "223086",
    "Title": "On-Call and Switchboard Operator I - Ephrata Part Time - Nights",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Administrative Services",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": "Shift4 - Rotating",
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000009182765,
    "JobFamilyId": 300000014909082,
    "JobFunction": "Administrative and Clerical",
    "JobSchedule": "Part time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "York",
        "Region2": "PA",
        "Region3": null,
        "Building": null,
        "Latitude": "39.95915",
        "Longitude": "-76.73267",
        "LocationId": 300000014370985,
        "PostalCode": "17401",
        "TownOrCity": "York",
        "AddressLine1": "540 S George St",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "540 S George St-Greenway Tech Bldg-EMP"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300001238546170,
    "WorkplaceType": "",
    "BusinessUnitId": 300000008172339,
    "OrganizationId": 300000008303438,
    "GeographyNodeId": 100001186946139,
    "JobFunctionCode": "6",
    "LegalEmployerId": 300000008303438,
    "PrimaryLocation": "Ephrata, PA, United States",
    "RequisitionType": "Non Provider",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": true,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "Not Applicable",
        "Prompt": "Assignment Category",
        "ControlType": "TextArea",
        "SequenceNumber": 3
      },
      {
        "Value": "0.4",
        "Prompt": "FTE",
        "ControlType": "Decimal",
        "SequenceNumber": 7
      }
    ],
    "ApplyWhenNotPostedFlag": true,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><strong>General Summary</strong></p>\n<p>Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations.</p>\n<p><strong>Shift</strong></p>\n<p>Nights, Week 1-Sunday 11p-7a, Monday 11p-7a, Week 2- Friday 11p-7a, Saturday 11p-7a</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-03-16T17:27:04+00:00",
    "ExternalQualificationsStr": "<p><strong>Qualifications</strong><br><br><strong>Minimum Education:</strong></p>\n<ul>\n <li>High School Diploma or GED Required</li>\n</ul>\n<p><strong>Work Experience:</strong></p>\n<ul>\n <li>Less than 1 year 3-6 months customer service Required</li>\n <li>Previous call center experience Preferred</li>\n</ul>\n<p><strong>Knowledge, Skills, and Abilities:</strong></p>\n<ul>\n <li>Excellent interpersonal/communications skills</li>\n <li>Above average verbal skill is required to communicate with the public</li>\n <li>Ability to remain calm in potential high-stress emergency situations</li>\n <li>Ability to work independently, as well as work as a team player</li>\n <li>Required knowledge of basic computer skills</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Benefits Offered:</strong></p>\n<ul>\n <li><span>Comprehensive health benefits</span></li>\n <li><span>Flexible spending and health savings accounts</span></li>\n <li><span>Retirement savings plan</span></li>\n <li><span>Paid time off (PTO)</span></li>\n <li><span>Short-term disability</span></li>\n <li><span>Education assistance</span></li>\n <li><span>Financial education and support, including DailyPay</span></li>\n <li><span>Wellness and Wellbeing programs</span></li>\n <li><span>Caregiver&nbsp;support via Wellthy</span></li>\n <li><span>Childcare referral service via Wellthy</span></li>\n</ul>",
    "InternalQualificationsStr": "<p><strong>Qualifications</strong><br><br><strong>Minimum Education:</strong></p>\n<ul>\n <li>High School Diploma or GED Required</li>\n</ul>\n<p><strong>Work Experience:</strong></p>\n<ul>\n <li>Less than 1 year 3-6 months customer service Required</li>\n <li>Previous call center experience Preferred</li>\n</ul>\n<p><strong>Knowledge, Skills, and Abilities:</strong></p>\n<ul>\n <li>Excellent interpersonal/communications skills</li>\n <li>Above average verbal skill is required to communicate with the public</li>\n <li>Ability to remain calm in potential high-stress emergency situations</li>\n <li>Ability to work independently, as well as work as a team player</li>\n <li>Required knowledge of basic computer skills</li>\n</ul>\n<p style=\"margin-left:0in\"><strong>Benefits Offered:</strong></p>\n<ul>\n <li><span>Comprehensive health benefits</span></li>\n <li><span>Flexible spending and health savings accounts</span></li>\n <li><span>Retirement savings plan</span></li>\n <li><span>Paid time off (PTO)</span></li>\n <li><span>Short-term disability</span></li>\n <li><span>Education assistance</span></li>\n <li><span>Financial education and support, including DailyPay</span></li>\n <li><span>Wellness and Wellbeing programs</span></li>\n <li><span>Caregiver&nbsp;support via Wellthy</span></li>\n <li><span>Childcare referral service via Wellthy</span></li>\n</ul>",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "40.17875",
        "Longitude": "-76.17737",
        "CountryCode": "US",
        "GeographyId": 300000009182765,
        "GeographyNodeId": 100001186946139
      }
    ],
    "ExternalResponsibilitiesStr": "<p><strong>Duties and Responsibilities</strong><br><br><strong>Essential Functions:</strong></p>\n<ul>\n <li>Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner.</li>\n <li>Safeguards Protected Health Information (PII) and follows HIPPA guidelines.</li>\n <li>Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families.</li>\n <li>Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy.</li>\n <li>Contacts scheduled on-call personnel/provider when needed using appropriate protocol.</li>\n <li>Enters and maintains detailed information on confidential records for patients in various computer systems.</li>\n <li>Relays medical information to the clinical team to allow them to provide exceptional patient care.</li>\n <li>Corresponds with clinical teams and physician via the computer system with necessary patient information.</li>\n <li>Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol.</li>\n <li>Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly.</li>\n <li>Verifies that monitoring equipment is always functioning properly.</li>\n <li>Handles and alerts appropriate emergency personnel for Code &amp; Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols.</li>\n <li>Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries.</li>\n</ul>\n<p><strong>Common Expectations:</strong></p>\n<ul>\n <li>Maintains established policies and procedures, objectives, quality assessment and safety standards.</li>\n <li>Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.</li>\n <li>Participates in educational programs and staff meetings required for the department. Completes required annual training.</li>\n <li>Other duties as assigned</li>\n</ul>\n<p>&nbsp;</p>",
    "InternalResponsibilitiesStr": "<p><strong>Duties and Responsibilities</strong><br><br><strong>Essential Functions:</strong></p>\n<ul>\n <li>Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner.</li>\n <li>Safeguards Protected Health Information (PII) and follows HIPPA guidelines.</li>\n <li>Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families.</li>\n <li>Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy.</li>\n <li>Contacts scheduled on-call personnel/provider when needed using appropriate protocol.</li>\n <li>Enters and maintains detailed information on confidential records for patients in various computer systems.</li>\n <li>Relays medical information to the clinical team to allow them to provide exceptional patient care.</li>\n <li>Corresponds with clinical teams and physician via the computer system with necessary patient information.</li>\n <li>Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol.</li>\n <li>Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly.</li>\n <li>Verifies that monitoring equipment is always functioning properly.</li>\n <li>Handles and alerts appropriate emergency personnel for Code &amp; Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols.</li>\n <li>Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries.</li>\n</ul>\n<p><strong>Common Expectations:</strong></p>\n<ul>\n <li>Maintains established policies and procedures, objectives, quality assessment and safety standards.</li>\n <li>Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.</li>\n <li>Participates in educational programs and staff meetings required for the department. Completes required annual training.</li>\n <li>Other duties as assigned</li>\n</ul>\n<p>&nbsp;</p>",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "223086",
    "Title": "On-Call and Switchboard Operator I - Ephrata Part Time - Nights",
    "JobType": null,
    "Distance": 1773619200000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 3,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-03-16",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000009182765,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "York",
        "Region2": "PA",
        "Region3": null,
        "Building": null,
        "Latitude": 39.95915,
        "Longitude": -76.73267,
        "LocationId": 300000014370985,
        "PostalCode": "17401",
        "TownOrCity": "York",
        "AddressLine1": "540 S George St",
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "540 S George St-Greenway Tech Bldg-EMP"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000008172339,
    "OrganizationId": 300000008303438,
    "PostingEndDate": null,
    "LegalEmployerId": 300000008303438,
    "PrimaryLocation": "Ephrata, PA, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": true,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://fa-evzu-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22223086%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 11621
  },
  "detail_errors": []
}