Customer Success Specialist

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  "source_hash": "794ef6cd2854a20391c368d3388fde4bd0571bc84a29614c748d48ed66a6f972",
  "last_changed_at": "2026-05-30T05:45:54.626Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Mexico City, CDMX, 01210, Mexico",
    "city": "Mexico City",
    "region": "CDMX",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:14:28.361Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Mexico City, CDMX, 01210, Mexico",
      "city": "Mexico City",
      "region": "CDMX",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "remote_policy": null,
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{}

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  "list_job": {
    "id": "696",
    "isRemote": null,
    "location": {
      "city": "Mexico City",
      "state": "CDMX"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18514",
    "locationType": "2",
    "jobOpeningName": "Customer Success Specialist",
    "departmentLabel": "HR",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Mexico City",
      "state": "CDMX",
      "postalCode": "01210",
      "addressCountry": "Mexico"
    },
    "datePosted": "2026-05-29",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<ul>\n<li>Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.</li>\n<li>Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.</li>\n<li>Continuous monitoring of customer health to better inform account management and expansion strategy.</li>\n<li>Drive upgrade revenue through increased product adoption and increased usage.</li>\n<li>Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.</li>\n<li>Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.</li>\n<li>Establish a trusted and strategic advisor relationship and drive continued value of our products and services.</li>\n<li>Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.</li>\n<li>Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.</li>\n</ul>",
    "compensation": null,
    "departmentId": "18514",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Success Specialist",
    "departmentLabel": "HR",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Executive",
    "jobOpeningShareUrl": "https://cialdnb.bamboohr.com/careers/696",
    "employmentStatusLabel": "Full-Time"
  }
}