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Mortgage Collections Servicing Manager

Hcgn Fa Us2 Oraclecloud Com CX 1 · Irving, TX, United States; TX-Irving-5221 N. O'Connor Blvd, Irving, TX, US · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcgn Fa Us2 Oraclecloud Com CX 1
TitleMortgage Collections Servicing Manager
Normalized title-
Department / teamServicing & Operations
LocationIrving, TX, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hcgn Fa Us2 Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Irving.Open
Department jobsActive postings in Servicing & Operations.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcgn Fa Us2 Oraclecloud Com CX 1
Sourcefde57c08-9c5a-4d3c-956a-13a64c2d2206
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Are you passionate about delivering an exceptional customer experience, driving performance, and ensuring quality and compliance? As a Mortgage Collections Servicing Manager , you’ll play a critical role in ensuring our third‑party mortgage servicing partners deliver high-quality, compliant, and customer‑focused collections support. In this role, you’ll serve as a key liaison between our organization and external loan servicing vendors, overseeing performance, quality, and regulatory adherence while helping shape a positive experience for customers navigating challenging financial moments. Your work directly supports our mission to protect our brand, meet regulatory expectations, and help customers stay in their homes whenever possible. This is a great opportunity for someone who enjoys partnering with vendors, diving into quality and process improvement, and balancing regulatory rigor with a strong customer‑centric mindset. What you’ll do: Partner closely with third‑party mortgage collections vendors to monitor performance, quality, and compliance with contractual and regulatory requirements. Conduct quality control reviews of calls, documentation, and servicing activities to identify trends, gaps, or risks. Collaborate with vendors to discuss findings, recommend improvements, and drive corrective actions through resolution. Work cross‑functionally with Risk Management, Vendor Managers, and internal leaders to identify root causes, develop corrective action plans, and track progress. Help elevate the customer experience by ensuring vendor interactions are professional, compliant, and aligned with internal servicing standards. Why this role matters: You’ll have a direct impact on customer outcomes, regulatory compliance, and brand reputation. You’ll work in a highly collaborative environment with visibility to senior stakeholders. You’ll contribute to meaningful work focused on foreclosure prevention and customer advocacy. Key Responsibilities: Oversee third-party vendors performing mortgage servicing and collections to ensure quality, compliance, and SLA adherence. Conduct quality control reviews of calls, documentation, and account handling against regulatory, investor, and internal standards. Lead regular vendor performance and quality reviews; monitor metrics and drive accountability. Ensure vendor interactions deliver compliant, empathetic, and brand-positive customer experiences focused on loss mitigation and foreclosure prevention. Partner with Risk Management and Vendor Managers to identify root causes, develop corrective action plans, and track resolution. Analyze trends, recommend process improvements, and proactively enhance vendor and servicing performance. Prepare and distribute quality dashboards and performance reporting to internal stakeholders. Support vendor invoice reconciliation, compliance training tracking, and ongoing procedural updates. Foster strong alignment between internal teams and vendors, promoting a “One Team” approach. Qualifications & Experience Required 5 years’ experience in an operations environment; experience working with third-party vendors preferred. Strong knowledge of mortgage servicing and mortgage compliance requirements. Experience reviewing policies and procedures with a strong compliance mindset. Proven ability to identify problems, determine root causes, and drive appropriate solutions. Strong analytical, decision-making, and problem-solving skills. Exceptional written and verbal communication skills with the ability to influence across organizational levels. Strong relationship-building and networking skills. Highly organized with strong administrative and PC skills. Preferred Experience with MSP / Director Experience with outbound dialer systems. Background in mortgage collections oversight or loss mitigation servicing. #LI-JH1 Company Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Full job record

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Source IDfde57c08-9c5a-4d3c-956a-13a64c2d2206
Board IDfde57c08-9c5a-4d3c-956a-13a64c2d2206
Provideroracle_hcm
Provider Job Key47028
TitleMortgage Collections Servicing Manager
Normalized Title—
Statusactive
Activeyes
Location TextIrving, TX, United States; TX-Irving-5221 N. O'Connor Blvd, Irving, TX, US
DepartmentServicing & Operations
Team—
Employment Typefull_time
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CountryUnited States
RegionTX
CityIrving
Salary RawDescription Are you passionate about delivering an exceptional customer experience, driving performance, and ensuring quality and compliance? As a Mortgage Collections Servicing Manager , you’ll play a critical role in ensuring our third‑party mortgage servicing partners deliver high-quality, compliant, and customer‑focused collections support. In this role, you’ll serve as a key liaison between our organization and external loan servicing vendors, overseeing performance, quality, and regulatory adherence while helping shape a positive experience for customers navigating challenging financial moments. Your work directly supports our mission to protect our brand, meet regulatory expectations, and help customers stay in their homes whenever possible. This is a great opportunity for someone who enjoys partnering with vendors, diving into quality and process improvement, and balancing regulatory rigor with a strong customer‑centric mindset. What you’ll do: Partner closely with third‑party mortgage collections vendors to monitor performance, quality, and compliance with contractual and regulatory requirements. Conduct quality control reviews of calls, documentation, and servicing activities to identify trends, gaps, or risks. Collaborate with vendors to discuss findings, recommend improvements, and drive corrective actions through resolution. Work cross‑functionally with Risk Management, Vendor Managers, and internal leaders to identify root causes, develop corrective action plans, and track progress. Help elevate the customer experience by ensuring vendor interactions are professional, compliant, and aligned with internal servicing standards. Why this role matters: You’ll have a direct impact on customer outcomes, regulatory compliance, and brand reputation. You’ll work in a highly collaborative environment with visibility to senior stakeholders. You’ll contribute to meaningful work focused on foreclosure prevention and customer advocacy. Key Responsibilities: Oversee third-party vendors performing mortgage servicing and collections to ensure quality, compliance, and SLA adherence. Conduct quality control reviews of calls, documentation, and account handling against regulatory, investor, and internal standards. Lead regular vendor performance and quality reviews; monitor metrics and drive accountability. Ensure vendor interactions deliver compliant, empathetic, and brand-positive customer experiences focused on loss mitigation and foreclosure prevention. Partner with Risk Management and Vendor Managers to identify root causes, develop corrective action plans, and track resolution. Analyze trends, recommend process improvements, and proactively enhance vendor and servicing performance. Prepare and distribute quality dashboards and performance reporting to internal stakeholders. Support vendor invoice reconciliation, compliance training tracking, and ongoing procedural updates. Foster strong alignment between internal teams and vendors, promoting a “One Team” approach. Qualifications & Experience Required 5 years’ experience in an operations environment; experience working with third-party vendors preferred. Strong knowledge of mortgage servicing and mortgage compliance requirements. Experience reviewing policies and procedures with a strong compliance mindset. Proven ability to identify problems, determine root causes, and drive appropriate solutions. Strong analytical, decision-making, and problem-solving skills. Exceptional written and verbal communication skills with the ability to influence across organizational levels. Strong relationship-building and networking skills. Highly organized with strong administrative and PC skills. Preferred Experience with MSP / Director Experience with outbound dialer systems. Background in mortgage collections oversight or loss mitigation servicing. #LI-JH1 Company Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Salary Min—
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Source URLhttps://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/47028
Apply URLhttps://hcgn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/47028
First Seen At2026-05-31 18:16:30Z
Last Seen At2026-06-06 11:47:35Z
Last Checked At2026-06-06 11:47:35Z
Last Changed At2026-06-06 11:47:35Z
Inactive At—
Source Posted At2026-05-21 16:58:28Z
Source Updated At—
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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Are you passionate about delivering an exceptional customer experience, driving performance, and ensuring quality and compliance? &nbsp;As a <strong>Mortgage Collections Servicing Manager</strong>, you’ll play a critical role in ensuring our third‑party mortgage servicing partners deliver high-quality, compliant, and customer‑focused collections support.&nbsp; In this role, you’ll serve as a key liaison between our organization and external loan servicing vendors, overseeing performance, quality, and regulatory adherence while helping shape a positive experience for customers navigating challenging financial moments. Your work directly supports our mission to protect our brand, meet regulatory expectations, and help customers stay in their homes whenever possible. 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monitor metrics and drive accountability.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure vendor interactions deliver compliant, empathetic, and brand-positive customer experiences focused on loss mitigation and foreclosure prevention.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Partner with Risk Management and Vendor Managers to identify root causes, develop corrective action plans, and track resolution.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Analyze trends, recommend process improvements, and proactively enhance vendor and servicing performance.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Prepare and distribute quality dashboards and performance reporting to internal stakeholders.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Support vendor invoice reconciliation, compliance training tracking, and ongoing procedural updates.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Foster strong alignment between internal teams and vendors, promoting a “One Team” approach.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Qualifications &amp; Experience</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Required</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">5 years’ experience in an operations environment; experience working with third-party vendors preferred.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong knowledge of mortgage servicing and mortgage compliance requirements.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience reviewing policies and procedures with a strong compliance mindset.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Proven ability to identify problems, determine root causes, and drive appropriate solutions.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong analytical, decision-making, and problem-solving skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Exceptional written and verbal communication skills with the ability to influence across organizational levels.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Strong relationship-building and networking skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Highly organized with strong administrative and PC skills.</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\"><strong>Preferred&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience with MSP / Director</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Experience with outbound dialer systems.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Background in mortgage collections oversight or loss mitigation servicing.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; 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}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/ea7b14536499411822ea72c706cf7d77b5f7fb0a?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/98f8a112-3637-48b2-9880-02ce5d6b376aJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/fde57c08-9c5a-4d3c-956a-13a64c2d2206JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/ea7b14536499411822ea72c706cf7d77b5f7fb0a/eventsJSON

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