Lead, Medical Assistant (2597)

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    "description": "<h1><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">US Heart and Vascular is seeking a full-time Lead Medical Assistant to join our Call Center in Irving TX.&nbsp;</span></span></h1>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><strong><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Sign On Bonus Available</span></strong></span></p>\r\n\r\n<h1><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\"><strong>Position Summary:</strong></span></span></h1>\r\n\r\n<h1><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">The Lead Medical Assistant provides leadership and support within the Cardiovascular Value-Based Care (VBC) program by guiding MA workflows, ensuring documentation quality, and supporting clinical initiatives tied to cardiovascular outcomes. This role balances frontline patient care, staff training, and workflow management, collaborating with RNs, LPNs, Social Workers, and the Operations Manager to optimize patient engagement and program performance.</span></span></h1>\r\n\r\n<h1><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\"><strong>Responsibilities:</strong></span></span></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Train and support all new MAs on workflows, EMR documentation, and cardiovascular VBC processes.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Create and maintain step-by-step &ldquo;How To&rdquo; guides (with visuals) for workflows and tasks.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Lead daily huddles with the MA team to review assignments, priorities, and outreach needs.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Mentor MAs on patient engagement, documentation standards, and care gap closure</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Manage day-to-day MA workflows, ensuring coverage for patient intake, outreach, and RPM support.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Assist with PTO requests, call-out tracking, and adjustments to schedules.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Help develop staff schedules, including staggering lunches and optimizing coverage.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Support the Operations Manager with workflow management and efficiency projects.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Audit MA documentation for accuracy, completeness, and compliance with VBC requirements.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Monitor RPM/PCM dashboards for adherence, pending training, missed readings, and incomplete minutes.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Lead and participate in quality initiatives focused on cardiovascular outcomes.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Audit documentation for quality assurance and provide feedback to improve performance.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Assist in special projects related to cardiovascular care management, such as new workflows, technology rollouts, or population health initiatives.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Support interdisciplinary huddles by preparing data on MA activity, RPM adherence, and care gap closure.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Partner with the RN Lead to escalate clinical issues identified during MA outreach or RPM monitoring.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Contribute to VBC reporting by maintaining accurate records of MA activities and outcomes.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Maintain Employee license tracker Up to Date.</span></span></li>\r\n</ul>\r\n\r\n<h1><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\"><strong>Requirements:</strong></span></span></h1>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Clinical Skills: Competency in vitals, patient intake, documentation, and EMR workflows.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Ability to train, guide, and support MA staff in both clinical and operational workflows.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Strong ability to manage schedules, monitor callouts, and ensure workflow coverage.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Attention to detail in auditing documentation and monitoring dashboards.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Effective in both patient interactions and interdisciplinary team collaboration.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Proficient in EMR/EHR platforms, Microsoft Office/Teams/ Excel, and population health dashboards.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Able to quickly address workflow issues and adapt to changing patient or team needs.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Certified/Registered Medical Assistant (CMA/RMA) required.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Previous experience as a lead MA, trainer, or preceptor strongly preferred.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Familiarity with population health and value-based care programs is a plus.</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\"><strong>About Dallas/Fort Worth, TX:</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:16px;\"><span style=\"font-family:Tahoma,Geneva,sans-serif;\">Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home</span></span></p>\r\n",
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