CCC Clinical Trainer

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    "ExternalDescriptionStr": "<p>The VITAS Healthcare CCC Clinical Trainer is responsible for facilitating and supporting the training, education and on-going development of PCC’s, LPN’s, RN’s within their initial 90 days of employment and beyond. They are responsible to create and maintain documents used for training, develop roll-out training, monthly education offerings, and any 1:1 re-training as needed.</p>\n<p>&nbsp;</p>\n<ul>\n <li>Supports the training and compliance for the department policies and procedures within the Telecare Call Centers.</li>\n <li>Ensures all clinical standards are within current nursing practice and VITAS standards.</li>\n <li>Monitors both incoming and outbound calls for agents within their initial 90 days with VITAS.</li>\n <li>Facilitate and promote training, education, and on-going development of new and existing employees.</li>\n <li>Ensure new hire employee skill sets and competencies are present and achieved during the initial new hire training and education.</li>\n <li>Facilitate daily group discussions, group training, and one-on-one instruction.</li>\n <li>Monitor new agent calls and data processing during the new hire period, pre and post formal training and education, to ensure on-going call handling improvement, the integrity of the data collection, and superior customer service is being delivered.</li>\n <li>Provide on-going agent support, coaching, guidance, and positive/constructive feedback throughout the new hire training process.</li>\n <li>Document and evaluate the orientation process using the tools provided.</li>\n <li>Ensure the completion of all required competencies on a daily and weekly basis</li>\n <li>Provide clinical training, within the scope of an RN license to include role of LPN and administrative staff for telephonic triaging, assessment, interventions, plan of care, follow up, and documentation</li>\n <li>Encourage and facilitate assimilation into VITAS throughout the 90 day orientation process</li>\n <li>Provide feedback on challenges and/or enhancement ideas to the GM and Training Manager on the training, education, and orientation process and supporting materials</li>\n <li>Assist in the development and management of training materials.</li>\n <li>Attend State of the Call Center meetings when directed.</li>\n <li>Provide workable solutions and ideas regarding training, education, and quality, and acknowledgement opportunities for the Telecare operations.&nbsp;</li>\n <li>Participate in quality assurance meetings and calibration sessions as directed.</li>\n</ul>\n<p>QUALIFICATIONS</p>\n<ul>\n <li>Minimum two years prior relevant training experience</li>\n <li>Minimum two years of clinical RN experience required.</li>\n <li>Proven track record of meeting project deadlines and schedules.</li>\n <li>Excellent written, oral and interpersonal communication skills</li>\n <li>Experienced in effectively facilitating training sessions.</li>\n <li>Proficient in delivering informative, well-organized presentations.</li>\n <li>Ability to communicate difficult/sensitive information tactfully.</li>\n <li>Skilled in identifying critical issues.</li>\n <li>Creative/critical thinking skills to solve complex training and quality needs.</li>\n <li>Strong ability to train new and existing team members.</li>\n <li>Support the process of innovative change.</li>\n <li>Facilitates effective team interaction.</li>\n <li>Experience in conducting effective progress evaluations in a timely manner.</li>\n <li>Strong ability to work effectively with senior level management team members.</li>\n</ul>\n<p>EDUCATION</p>\n<ul>\n <li>Associates degree in Nursing from an accredited college or university or the international equivalent required.</li>\n <li>Active Registered Nursing (RN) license required.</li>\n</ul>\n<p>SPECIAL INSTRUCTIONS TO CANDIDATES</p>\n<ul>\n <li>EOE/AA M/F/D/V</li>\n</ul>",
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