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HomeCompaniesFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1FN Care Manager- South America

FN Care Manager- South America

Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Argentina; Plaza Claro, Bogota, CO; Capitalinas, Cordoba, AR; Torre Corporativa Javier Prado, Lima, PE · Hybrid · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleFN Care Manager- South America
Normalized title-
Department / teamCustomer Services
LocationBogota, CO, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-20 / 2026-06-18

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ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bogota.Open
Department jobsActive postings in Customer Services.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcedbfc4c22-73ba-4fc5-9705-234e3e914c7c
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. Responsibilities Manage escalations requiring Root Cause Analysis (RCA) beyond standard severity issues. Act as the escalation interface for TS concerns, workflows, and standards, bridging communication between 3LS, R&D, ProServ, and NDE. Own and manage technical customer relationships, focusing on services, delivery, and performance areas. Ensure SLA compliance for customer in your clusters, providing expedited remote access for troubleshooting and diagnostics. Coordinate with FN care RDC teams to manage escalations and improve response times. Facilitate knowledge transfer of network changes and updates to ensure efficient problem resolution. Track and update customer issues using the Salesforce Trouble Ticket system per Nokia processes. Document outage impacts and ensure compliance with contractual root cause analysis obligations Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel. Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Nokia. Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction. Qualifications Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field. A strong understanding of NI organization, processes, FN products, services, and solutions is essential. 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments. Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. Ability to develop structured technical documentation and communicate effectively with technical teams Experience working independently and in diverse, global teams. Good soft skills and perform well under pressure. Ability to work effectively with multiple stakeholders, manage time and cost constraints, and demonstrate creativity in problem-solving. Strong leadership, negotiation, and collaboration skills. Excellent communication skills, both verbal and written, with the ability to engage with senior executives and program owners. Non-Technical Skills: Ability to articulate technical issues and solutions to internal and external customers. Self-motivated, adaptable, and accountable with a focus on continuous learning. Exceptional customer service skills and the ability to prioritize customer needs. Strong problem-solving skills under pressure and excellent communication/public speaking abilities. Be fluent in Spanish and English. Proven ability to build and maintain customer relationships, ensuring SLA compliance and high satisfaction. Other Requirements: Availability to travel on short notice (low yearly travel ~5%) Experience in Technical Support and/or customer-facing environments. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

Full job record

Job IDea45d8492c5a669f1ff057a13f6df345dee710ed
Org ID0229f528-a584-4e4f-9943-249cfaac294e
Source IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Board IDdbfc4c22-73ba-4fc5-9705-234e3e914c7c
Provideroracle_hcm
Provider Job Key31782
TitleFN Care Manager- South America
Normalized Title
Statusdeleted
Activeno
Location TextArgentina; Plaza Claro, Bogota, CO; Capitalinas, Cordoba, AR; Torre Corporativa Javier Prado, Lima, PE
DepartmentCustomer Services
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionCO
CityBogota
Salary RawDescription Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. Responsibilities Manage escalations requiring Root Cause Analysis (RCA) beyond standard severity issues. Act as the escalation interface for TS concerns, workflows, and standards, bridging communication between 3LS, R&D, ProServ, and NDE. Own and manage technical customer relationships, focusing on services, delivery, and performance areas. Ensure SLA compliance for customer in your clusters, providing expedited remote access for troubleshooting and diagnostics. Coordinate with FN care RDC teams to manage escalations and improve response times. Facilitate knowledge transfer of network changes and updates to ensure efficient problem resolution. Track and update customer issues using the Salesforce Trouble Ticket system per Nokia processes. Document outage impacts and ensure compliance with contractual root cause analysis obligations Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel. Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Nokia. Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction. Qualifications Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field. A strong understanding of NI organization, processes, FN products, services, and solutions is essential. 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments. Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. Ability to develop structured technical documentation and communicate effectively with technical teams Experience working independently and in diverse, global teams. Good soft skills and perform well under pressure. Ability to work effectively with multiple stakeholders, manage time and cost constraints, and demonstrate creativity in problem-solving. Strong leadership, negotiation, and collaboration skills. Excellent communication skills, both verbal and written, with the ability to engage with senior executives and program owners. Non-Technical Skills: Ability to articulate technical issues and solutions to internal and external customers. Self-motivated, adaptable, and accountable with a focus on continuous learning. Exceptional customer service skills and the ability to prioritize customer needs. Strong problem-solving skills under pressure and excellent communication/public speaking abilities. Be fluent in Spanish and English. Proven ability to build and maintain customer relationships, ensuring SLA compliance and high satisfaction. Other Requirements: Availability to travel on short notice (low yearly travel ~5%) Experience in Technical Support and/or customer-facing environments. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/31782
Apply URLhttps://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/31782
First Seen At2026-06-02 12:02:24Z
Last Seen At2026-06-18 11:40:18Z
Last Checked At2026-06-20 12:43:54Z
Last Changed At2026-06-20 12:43:54Z
Inactive At2026-06-20 12:43:54Z
Source Posted At2026-06-01 14:22:37Z
Source Updated At
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