Home › Companies › Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › FN Care Manager- South America
FN Care Manager- South America
Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Argentina; Plaza Claro, Bogota, CO; Capitalinas, Cordoba, AR; Torre Corporativa Javier Prado, Lima, PE · Hybrid · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | FN Care Manager- South America |
| Normalized title | - |
| Department / team | Customer Services |
| Location | Bogota, CO, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-01 / 2026-06-02 |
| Changed / last seen | 2026-06-20 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Bogota. | Open |
| Department jobs | Active postings in Customer Services. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evmr Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
Responsibilities
Manage escalations requiring Root Cause Analysis (RCA) beyond standard severity issues. Act as the escalation interface for TS concerns, workflows, and standards, bridging communication between 3LS, R&D, ProServ, and NDE. Own and manage technical customer relationships, focusing on services, delivery, and performance areas. Ensure SLA compliance for customer in your clusters, providing expedited remote access for troubleshooting and diagnostics. Coordinate with FN care RDC teams to manage escalations and improve response times. Facilitate knowledge transfer of network changes and updates to ensure efficient problem resolution. Track and update customer issues using the Salesforce Trouble Ticket system per Nokia processes. Document outage impacts and ensure compliance with contractual root cause analysis obligations Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel. Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Nokia. Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction.
Qualifications
Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field. A strong understanding of NI organization, processes, FN products, services, and solutions is essential. 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments. Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. Ability to develop structured technical documentation and communicate effectively with technical teams Experience working independently and in diverse, global teams. Good soft skills and perform well under pressure. Ability to work effectively with multiple stakeholders, manage time and cost constraints, and demonstrate creativity in problem-solving. Strong leadership, negotiation, and collaboration skills. Excellent communication skills, both verbal and written, with the ability to engage with senior executives and program owners.
Non-Technical Skills:
Ability to articulate technical issues and solutions to internal and external customers. Self-motivated, adaptable, and accountable with a focus on continuous learning. Exceptional customer service skills and the ability to prioritize customer needs. Strong problem-solving skills under pressure and excellent communication/public speaking abilities. Be fluent in Spanish and English. Proven ability to build and maintain customer relationships, ensuring SLA compliance and high satisfaction.
Other Requirements:
Availability to travel on short notice (low yearly travel ~5%) Experience in Technical Support and/or customer-facing environments.
Organization
Some of our benefits:
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries .
Company
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Full job record
| Job ID | ea45d8492c5a669f1ff057a13f6df345dee710ed |
| Org ID | 0229f528-a584-4e4f-9943-249cfaac294e |
| Source ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Board ID | dbfc4c22-73ba-4fc5-9705-234e3e914c7c |
| Provider | oracle_hcm |
| Provider Job Key | 31782 |
| Title | FN Care Manager- South America |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Argentina; Plaza Claro, Bogota, CO; Capitalinas, Cordoba, AR; Torre Corporativa Javier Prado, Lima, PE |
| Department | Customer Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | CO |
| City | Bogota |
| Salary Raw | Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. Responsibilities Manage escalations requiring Root Cause Analysis (RCA) beyond standard severity issues. Act as the escalation interface for TS concerns, workflows, and standards, bridging communication between 3LS, R&D, ProServ, and NDE. Own and manage technical customer relationships, focusing on services, delivery, and performance areas. Ensure SLA compliance for customer in your clusters, providing expedited remote access for troubleshooting and diagnostics. Coordinate with FN care RDC teams to manage escalations and improve response times. Facilitate knowledge transfer of network changes and updates to ensure efficient problem resolution. Track and update customer issues using the Salesforce Trouble Ticket system per Nokia processes. Document outage impacts and ensure compliance with contractual root cause analysis obligations Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel. Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Nokia. Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction. Qualifications Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field. A strong understanding of NI organization, processes, FN products, services, and solutions is essential. 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments. Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. Ability to develop structured technical documentation and communicate effectively with technical teams Experience working independently and in diverse, global teams. Good soft skills and perform well under pressure. Ability to work effectively with multiple stakeholders, manage time and cost constraints, and demonstrate creativity in problem-solving. Strong leadership, negotiation, and collaboration skills. Excellent communication skills, both verbal and written, with the ability to engage with senior executives and program owners. Non-Technical Skills: Ability to articulate technical issues and solutions to internal and external customers. Self-motivated, adaptable, and accountable with a focus on continuous learning. Exceptional customer service skills and the ability to prioritize customer needs. Strong problem-solving skills under pressure and excellent communication/public speaking abilities. Be fluent in Spanish and English. Proven ability to build and maintain customer relationships, ensuring SLA compliance and high satisfaction. Other Requirements: Availability to travel on short notice (low yearly travel ~5%) Experience in Technical Support and/or customer-facing environments. Organization Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries . Company Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/31782 |
| Apply URL | https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/31782 |
| First Seen At | 2026-06-02 12:02:24Z |
| Last Seen At | 2026-06-18 11:40:18Z |
| Last Checked At | 2026-06-20 12:43:54Z |
| Last Changed At | 2026-06-20 12:43:54Z |
| Inactive At | 2026-06-20 12:43:54Z |
| Source Posted At | 2026-06-01 14:22:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-18/2026-06-18T11-39-09-963Z-d80e7c029692829e498b4cff814147d99845e6c89bb8d69b9b7a630de20751a7.json |
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