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Senior Patient Care Representative (BOG)

Hirehoratiocx · Bogota, Bogota · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyHirehoratiocx
TitleSenior Patient Care Representative (BOG)
Normalized title-
Department / team-
LocationBogota, Bogota
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-10 / 2026-06-22

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hirehoratiocx.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHirehoratiocx
Sourcee3a0f67d-1afe-4d8c-9676-bd3acf0a67fd
ATS providerJazzHR / ApplyToJob

Description

Position Summary: We are seeking a highly motivated and experienced Patient Care Representative to join our team. This role is crucial in managing patient inquiries with genuine empathy, qualifying prospects, and coordinating with insurance providers with meticulous care. The ideal candidate is deeply empathetic and detail-oriented, with extensive experience in handling complex patient interactions with compassion. We are looking for someone who can wholeheartedly take ownership of processes and isn’t afraid to thoughtfully build out their own scripts and workflows. In this role, you will have an immediate, profound impact on people's lives, providing support and understanding every step of the way. Collaboration, infused with kindness and mutual respect, is key to being successful in this role.   Key Responsibilities: Handle inbound and outbound calls with profound empathy by assisting Medicaid patients with inquiries and service qualification, ensuring they feel heard and valued. Qualify potential clients and gently guide them through the Medicaid qualification process, offering support and clarity. Coordinate with insurance providers and manage Electronic Visit Verification (EVV) systems with careful attention to detail, ensuring seamless transitions for patients. Efficiently manage patient interactions, providing administrative support with genuine care and unwavering willingness to help. Maintain accurate records and documentation in our custom Medicaid qualification system with precision and a commitment to patient well-being. Identify process improvements and contribute to the development of best practices that prioritize patient comfort and ease. During downtime, thoughtfully reach out to missed calls from prospects to ensure no opportunities to provide care are lost. Build relationships internally with team members, ensuring a positive, team-oriented work environment built on mutual support and understanding. Participate in team calls and patient interactions via video, maintaining a professional, friendly, and reassuring approach.   Requirements: Advanced near native English proficiency is required to serve our diverse patient base. Minimum 3 years of customer service, executive assistant, insurance coordinator/patient access specialist, or equivalent (required). Strong ability to manage inbound and outbound calls professionally. Experience handling cold prospects and converting them into qualified patients. Familiarity with Medicaid qualification processes and EVV systems. Tech-savvy with experience using CRM systems and customer service software. Full-time availability and willingness to work on-site. Excellent communication and problem-solving skills. We are looking for someone who is not only proficient in English but also enjoys building relationships, solving problems creatively, and taking ownership of their work. If you're ready to contribute and grow with us, we’d love to meet you! This is an on-site role based in Bogota.

Full job record

Job IDea111686d8c7097f8899b05c4dd57c46407dfb12
Org ID14d060df-9f95-4f76-b5a9-1192193d5776
Source IDe3a0f67d-1afe-4d8c-9676-bd3acf0a67fd
Board IDe3a0f67d-1afe-4d8c-9676-bd3acf0a67fd
Providerjazzhr
Provider Job KeyzYt8As9zub
TitleSenior Patient Care Representative (BOG)
Normalized Title
Statusactive
Activeyes
Location TextBogota, Bogota
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
Country
Region
City
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://hirehoratiocx.applytojob.com/apply/zYt8As9zub/Senior-Patient-Care-Representative-BOG
Apply URLhttps://hirehoratiocx.applytojob.com/apply/zYt8As9zub/Senior-Patient-Care-Representative-BOG
First Seen At2026-06-10 12:00:11Z
Last Seen At2026-06-22 14:55:49Z
Last Checked At2026-06-22 14:55:49Z
Last Changed At2026-06-10 12:00:11Z
Inactive At
Source Posted At2026-06-09 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=hirehoratiocx/date=2026-06-22/2026-06-22T14-55-49-155Z-6b464f62dc84872b7c57123db82d213b956f9f56f38691468c2b2577dd0ca3a8.json
Event Fields
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  "source_hash": "241038915d3a4a32fa9e5ae628f4d07fe27d0ca25475e206f7a32518c719ca9b",
  "last_changed_at": "2026-06-10T12:00:11.888Z",
  "active_status": "active"
}
Parsed Structured
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  "language": "en",
  "location": {
    "raw": "Bogota, Bogota",
    "city": null,
    "region": null,
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T14:55:49.939Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://hirehoratiocx.applytojob.com/apply/jobs/details/zYt8As9zub?&",
    "heading": "Senior Patient Care Representative (BOG)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://hirehoratiocx.applytojob.com/apply/zYt8As9zub/Senior-Patient-Care-Representative-BOG",
    "description_html": "<p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position Summary:</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking a highly motivated and experienced Patient Care Representative to join our team. This role is crucial in managing patient inquiries with genuine empathy, qualifying prospects, and coordinating with insurance providers with meticulous care.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The ideal candidate is deeply empathetic and detail-oriented, with extensive experience in handling complex patient interactions with compassion. We are looking for someone who can wholeheartedly take ownership of processes and isn’t afraid to thoughtfully build out their own scripts and workflows. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you will have an immediate, profound impact on people's lives, providing support and understanding every step of the way. Collaboration, infused with kindness and mutual respect, is key to being successful in this role.</span></span></span></span></span></span></span></p> <p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Handle inbound and outbound calls with profound empathy by assisting Medicaid patients with inquiries and service qualification, ensuring they feel heard and valued.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualify potential clients and gently guide them through the Medicaid qualification process, offering support and clarity.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate with insurance providers and manage Electronic Visit Verification (EVV) systems with careful attention to detail, ensuring seamless transitions for patients.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Efficiently manage patient interactions, providing administrative support with genuine care and unwavering willingness to help.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain accurate records and documentation in our custom Medicaid qualification system with precision and a commitment to patient well-being.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify process improvements and contribute to the development of best practices that prioritize patient comfort and ease.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">During downtime, thoughtfully reach out to missed calls from prospects to ensure no opportunities to provide care are lost.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build relationships internally with team members, ensuring a positive, team-oriented work environment built on mutual support and understanding.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in team calls and patient interactions via video, maintaining a professional, friendly, and reassuring approach.</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.656;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Requirements:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced near native English proficiency is required to serve our diverse patient base.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum 3 years of customer service, executive assistant, insurance coordinator/patient access specialist, or equivalent (required).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong ability to manage inbound and outbound calls professionally.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience handling cold prospects and converting them into qualified patients.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Familiarity with Medicaid qualification processes and EVV systems.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy with experience using CRM systems and customer service software.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full-time availability and willingness to work on-site.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent communication and problem-solving skills.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.656;text-align:justify;margin-top:16px;margin-bottom:16px;\"><br><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">We are looking for someone who is not only proficient in English but also enjoys building relationships, solving problems creatively, and taking ownership of their work. If you're ready to contribute and grow with us, we’d love to meet you!</span></span></span></span></span></span></p><p style=\"line-height:1.656;text-align:justify;margin-top:16px;margin-bottom:16px;\"><br><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This is an on-site role based in Bogota.</span></span></span></span></span></span></p>",
    "description_text": "Position Summary:\n We are seeking a highly motivated and experienced Patient Care Representative to join our team. This role is crucial in managing patient inquiries with genuine empathy, qualifying prospects, and coordinating with insurance providers with meticulous care.\n The ideal candidate is deeply empathetic and detail-oriented, with extensive experience in handling complex patient interactions with compassion. We are looking for someone who can wholeheartedly take ownership of processes and isn’t afraid to thoughtfully build out their own scripts and workflows.\n In this role, you will have an immediate, profound impact on people's lives, providing support and understanding every step of the way. Collaboration, infused with kindness and mutual respect, is key to being successful in this role.\n  Key Responsibilities:\n Handle inbound and outbound calls with profound empathy by assisting Medicaid patients with inquiries and service qualification, ensuring they feel heard and valued.\n Qualify potential clients and gently guide them through the Medicaid qualification process, offering support and clarity.\n Coordinate with insurance providers and manage Electronic Visit Verification (EVV) systems with careful attention to detail, ensuring seamless transitions for patients.\n Efficiently manage patient interactions, providing administrative support with genuine care and unwavering willingness to help.\n Maintain accurate records and documentation in our custom Medicaid qualification system with precision and a commitment to patient well-being.\n Identify process improvements and contribute to the development of best practices that prioritize patient comfort and ease.\n During downtime, thoughtfully reach out to missed calls from prospects to ensure no opportunities to provide care are lost.\n Build relationships internally with team members, ensuring a positive, team-oriented work environment built on mutual support and understanding.\n Participate in team calls and patient interactions via video, maintaining a professional, friendly, and reassuring approach.\n   Requirements:\n Advanced near native English proficiency is required to serve our diverse patient base.\n Minimum 3 years of customer service, executive assistant, insurance coordinator/patient access specialist, or equivalent (required).\n Strong ability to manage inbound and outbound calls professionally.\n Experience handling cold prospects and converting them into qualified patients.\n Familiarity with Medicaid qualification processes and EVV systems.\n Tech-savvy with experience using CRM systems and customer service software.\n Full-time availability and willingness to work on-site.\n Excellent communication and problem-solving skills.\n We are looking for someone who is not only proficient in English but also enjoys building relationships, solving problems creatively, and taking ownership of their work. If you're ready to contribute and grow with us, we’d love to meet you!\n This is an on-site role based in Bogota.",
    "jsonld_jobposting": {
      "url": "https://hirehoratiocx.applytojob.com/apply/zYt8As9zub/Senior-Patient-Care-Representative-BOG",
      "@type": "JobPosting",
      "title": "Senior Patient Care Representative (BOG)",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-09",
      "description": "<p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Position Summary:</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">We are seeking a highly motivated and experienced Patient Care Representative to join our team. This role is crucial in managing patient inquiries with genuine empathy, qualifying prospects, and coordinating with insurance providers with meticulous care.</span></span></span></span></span></span></span></p><p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">The ideal candidate is deeply empathetic and detail-oriented, with extensive experience in handling complex patient interactions with compassion. We are looking for someone who can wholeheartedly take ownership of processes and isn’t afraid to thoughtfully build out their own scripts and workflows. </span></span></span></span></span></span></span></p><p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#1d1c1d;\"><span style=\"background-color:#f8f8f8;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">In this role, you will have an immediate, profound impact on people's lives, providing support and understanding every step of the way. Collaboration, infused with kindness and mutual respect, is key to being successful in this role.</span></span></span></span></span></span></span></p> <p style=\"line-height:1.38;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Key Responsibilities:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Handle inbound and outbound calls with profound empathy by assisting Medicaid patients with inquiries and service qualification, ensuring they feel heard and valued.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Qualify potential clients and gently guide them through the Medicaid qualification process, offering support and clarity.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Coordinate with insurance providers and manage Electronic Visit Verification (EVV) systems with careful attention to detail, ensuring seamless transitions for patients.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Efficiently manage patient interactions, providing administrative support with genuine care and unwavering willingness to help.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Maintain accurate records and documentation in our custom Medicaid qualification system with precision and a commitment to patient well-being.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Identify process improvements and contribute to the development of best practices that prioritize patient comfort and ease.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">During downtime, thoughtfully reach out to missed calls from prospects to ensure no opportunities to provide care are lost.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Build relationships internally with team members, ensuring a positive, team-oriented work environment built on mutual support and understanding.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Participate in team calls and patient interactions via video, maintaining a professional, friendly, and reassuring approach.</span></span></span></span></span></span></li></ul> <p style=\"line-height:1.656;text-align:justify;margin-top:16px;margin-bottom:16px;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Requirements:</span></span></span></span></span></span></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Advanced near native English proficiency is required to serve our diverse patient base.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Minimum 3 years of customer service, executive assistant, insurance coordinator/patient access specialist, or equivalent (required).</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Strong ability to manage inbound and outbound calls professionally.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Experience handling cold prospects and converting them into qualified patients.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Familiarity with Medicaid qualification processes and EVV systems.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Tech-savvy with experience using CRM systems and customer service software.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Full-time availability and willingness to work on-site.</span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Excellent communication and problem-solving skills.</span></span></span></span></span></span></li></ul><p style=\"line-height:1.656;text-align:justify;margin-top:16px;margin-bottom:16px;\"><br><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:italic;\"><span style=\"text-decoration:none;\">We are looking for someone who is not only proficient in English but also enjoys building relationships, solving problems creatively, and taking ownership of their work. If you're ready to contribute and grow with us, we’d love to meet you!</span></span></span></span></span></span></p><p style=\"line-height:1.656;text-align:justify;margin-top:16px;margin-bottom:16px;\"><br><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">This is an on-site role based in Bogota.</span></span></span></span></span></span></p>",
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          "addressRegion": "Bogota",
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      "validThrough": "2026-09-07",
      "uniqueJobCode": "job_20251010225834_WCW4M7DEMDPYWZ8N",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20211015160724_EPMX9TW8G2ML2KOS/logos/20211130082022_Group.png",
        "name": "Hire Horatio CX",
        "@type": "Organization",
        "sameAs": "https://www.hirehoratio.com/"
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      "experienceRequirements": "Mid Level"
    }
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  "list_job": {
    "id": "zYt8As9zub",
    "title": "Senior Patient Care Representative (BOG)",
    "detailUrl": "https://hirehoratiocx.applytojob.com/apply/jobs/details/zYt8As9zub?&"
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