Systems Analyst II

{
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  "source_hash": "3999ea8202c8c844618a84797a794473e4dc844a6c2aee79ad014f6165cd5765",
  "last_changed_at": "2026-05-29T06:56:57.032Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Germantown, MD",
    "city": "Germantown",
    "region": "MD",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 90000,
  "salary_min": 70000,
  "inferred_at": "2026-06-06T18:40:31.698Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Germantown, MD",
      "city": "Germantown",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities",
      "content": "\n<li>Provide Tier 1 &amp;2 support for end-user and system issues across Microsoft 365 and endpoint platforms</li>\n<li>Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint</li>\n<li>Manage devices using Microsoft Intune, including policies, compliance, and application deployment</li>\n<li>Perform laptop imaging, provisioning, rebuilds, and lifecycle support</li>\n<li>Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)</li>\n<li>Troubleshoot email, identity, device, and access-related issues end to end</li>\n<li>Track, prioritize, and resolve incidents and requests using Jira</li>\n<li>Participate in Agile ceremonies and continuous improvement initiatives</li>\n<li>Create and maintain technical documentation, runbooks, and standard operating procedures</li>\n<li>Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements</li>\n"
    },
    {
      "text": "Required Skills & Qualifications",
      "content": "\n<li>\n<p>3–5 years of experience in a System Support, Desktop Support, or IT Operations role</p>\n</li>\n<li>\n<p>Strong hands-on experience with Microsoft 365 and Exchange Online</p>\n</li>\n<li>\n<p>Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)</p>\n</li>\n<li>\n<p>Solid working knowledge of Active Directory and identity troubleshooting</p>\n</li>\n<li>\n<p>Experience with laptop imaging and endpoint lifecycle management</p>\n</li>\n<li>\n<p>Familiarity with JIRA in an IT support or Agile environment</p>\n</li>\n<li>\n<p>Strong troubleshooting, documentation, and customer service skills</p>\n</li>\n<li>\n<p>Ability to work independently while collaborating effectively with cross-functional team</p>\n</li>\n<li>\n<p>Experience with Linux systems (administration or troubleshooting)</p>\n</li>\n<li>\n<p>Working knowledge of SQL or Python for reporting, diagnostics, or automation</p>\n</li>\n<li>\n<p>Familiarity with PowerShell scripting</p>\n</li>\n<li>\n<p>Exposure to AI-enabled tools or platforms, such as:</p>\n<p>&nbsp; Microsoft Copilot or other M365 AI features<br>&nbsp; AI-assisted support tools, chatbots, or automation<br>&nbsp; Using AI to improve incident resolution, documentation, or operational efficiency</p>\n<p>&nbsp;</p>\n</li>\n<li>\n<p>Experience in hybrid Active Directory / Azure AD environments</p>\n</li>\n<li>\n<p>Understanding of ITIL concepts or service management best practices</p>\n</li>\n<li>\n<p>Relevant certifications (Microsoft, ITIL, Agile – a plus)</p>\n<p>&nbsp;</p>\n</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1776715372124,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "Germantown, MD",
    "commitment": "Full-time",
    "department": "Information Technologies/Information Security",
    "allLocations": [
      "Germantown, MD"
    ]
  },
  "salaryRange": {
    "max": 90000,
    "min": 70000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}