Customer Service Agent

{
  "content_hash": "205b9ccf31bb2be159b8bf2558b5f36ebbf030f89af9c17a90993fad58dabd08",
  "source_hash": "bc9200faf5f79ede67df4580cbe430b4d196c9546639f86755799240385d1ae2",
  "last_changed_at": "2026-06-23T08:33:00.537Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Remote, UNAVAILABLE, US",
    "city": null,
    "region": "UNAVAILABLE",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-23T08:33:00.533Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote, UNAVAILABLE, US",
      "city": null,
      "region": "UNAVAILABLE",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "json_ld": {
    "url": "https://careerseng-senture.icims.com/jobs/73613/2025-73613/job",
    "@type": "JobPosting",
    "title": "Customer Service Agent",
    "@context": "http://schema.org",
    "datePosted": "2025-10-31T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply</strong></p>\n<p> </p>\n<p>We’re excited to share this opportunity as part of our talent pipeline for upcoming roles. While this position may not be immediately available, we’re actively identifying top talent for future openings.</p>\n<p> </p>\n<p>As a <strong>Customer Service Agent</strong>, you’ll be the voice of our clients—handling both inbound and outbound calls with professionalism and care. You’ll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive. If you’re passionate about delivering great service and thrive in a fast-paced environment, we’d love to hear from you!</p>\n<p><strong>Important: You must complete assessments! </strong><strong>Recruiters will not review your application submission until all assessments are complete.</strong></p>\n<p>At the end of the application, you’ll see a screen titled <strong>“Digital Interview.”</strong> Please wait a moment for the <strong>purple link</strong> to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>High School Diploma or GED</li>\n <li>Prior call center or customer service experience highly desired</li>\n <li>Effective verbal and written communication skills</li>\n <li>Ability to multi-task</li>\n <li>Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs</li>\n <li>Ability to sit for extended periods of time</li>\n <li>Ability to successfully pass a background investigation and drug screen</li>\n <li>Must successfully pass preemployment criteria testing and internet speed test</li>\n</ul>\n<p><strong>Candidates must meet the following requirements to work from home:</strong></p>\n<ul>\n <li>Enclosed and secure work area with zero distractions</li>\n <li>Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.</li>\n <li>Must be able to meet the minimum internet speed requirements of the program.</li>\n <li>Hotspots, satellite and wireless internet service is NOT allowed for this role.</li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li>Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.</li>\n <li>Document each customers inquiry information into a database.</li>\n <li>Verify customers information, making corrections and updates as needed.</li>\n <li>Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.</li>\n <li>Follow-up with callers as necessary.</li>\n <li>Use statistical contact center data to make improvements to performance.</li>\n <li>Outbound calling for surveying to obtain client specific information.</li>\n <li>Shift and Schedule adherence.</li>\n</ul>\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "UNAVAILABLE",
          "addressRegion": "UNAVAILABLE",
          "streetAddress": "Cloud Campus",
          "addressCountry": "US",
          "addressLocality": "Remote",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-10-31T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Senture",
      "@type": "Organization",
      "sameAs": "https://www.senture.com/careers/"
    },
    "occupationalCategory": "Customer Service/Support"
  },
  "detail_meta": {
    "url": "https://careerseng-senture.icims.com/jobs/73613/customer-service-agent/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 66847,
    "compact_response_bytes": 4412,
    "original_response_bytes": 66847
  },
  "sitemap_job": {
    "id": "73613",
    "url": "https://careerseng-senture.icims.com/jobs/73613/customer-service-agent/job",
    "slug": "customer-service-agent",
    "lastmod": "2026-05-28T09:32:09-04:00"
  },
  "detail_errors": []
}