Field Service Engineer

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    "jobOpeningName": "Field Service Engineer",
    "departmentLabel": "20 Service : 21 Service (Vision)",
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-family: georgia, palatino\">Title:                             Field Service Engineer</span></p>\n<p><span style=\"font-family: georgia, palatino\">Location:                     Flexible location close to one of the following US metro areas: Dallas TX, Nashville TN, Kansas City                                                 MO, St. Louis MO, or Atlanta GA.</span></p>\n<p><span style=\"font-family: georgia, palatino\">Department:               Aftermarket</span></p>\n<p><span style=\"font-family: georgia, palatino\">Reports to:                  Field Service &amp; Depot Manager North America</span></p>\n\n\n\n\n\n\n\n\n\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Company Overview</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">KPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.</span></p>\n<p><span style=\"font-family: georgia, palatino\"> </span></p>\n<p><span style=\"font-family: georgia, palatino\"><span style=\"font-weight: bold\">Territory</span>: North America</span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Duties and Responsibilities:</span></p>\n<p><span style=\"font-family: georgia, palatino\"><br></span></p>\n<p><span style=\"font-family: georgia, palatino\"><span style=\"font-weight: bold\">Technical Field Support</span>: Travel to customer sites throughout North America to perform Installation &amp; Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">The position is focused on KPM Machine Vision systems designed for the process market</span></li>\n<li><span style=\"font-family: georgia, palatino\">Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Provide guidance on the proper use of KPM products, leveraging multiple communication</span></li>\n<li><span style=\"font-family: georgia, palatino\">Maximize customer satisfaction through professional interaction with customers while working on critical issues</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ensure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Prepare weekly field report</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino\"><br></span></p>\n<p><span style=\"font-family: georgia, palatino\"><span style=\"font-weight: bold\">Process Improvement: </span>Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Continuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver KPM’s product portfolio.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Experience:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">5+ years of Field Service or related field; experience supporting high-volume processing customers preferred</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Education:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">BS, Mechanical or Mechatronics Engineering, Electrical Engineering</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Traits/Skills required:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Develop and nurture strong relationships with KPM</span></li>\n<li><span style=\"font-family: georgia, palatino\">Knowledge of principles and processes for providing high-quality customer</span></li>\n<li><span style=\"font-family: georgia, palatino\">Skilled with repairing, troubleshooting, installing and equipment</span></li>\n<li><span style=\"font-family: georgia, palatino\">Rapid learning and application of the latest</span></li>\n<li><span style=\"font-family: georgia, palatino\">Strong knowledge of mechanical and conveyance systems, and electrical</span></li>\n<li><span style=\"font-family: georgia, palatino\">Approach complex tasks and problems by breaking them Systematically compare multiple alternatives. Notices discrepancies and inconsistencies in available information.</span></li>\n<li><span style=\"font-family: georgia, palatino\">Excellent written and verbal communication</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ability to read/interpret technical diagrams (instrument components).</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ability to multi-task under pressure with minimal</span></li>\n<li><span style=\"font-family: georgia, palatino\">Make decisions and good judgments of special</span></li>\n<li><span style=\"font-family: georgia, palatino\">Great organizational</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ability to plan and execute travel/customer</span></li>\n<li><span style=\"font-family: georgia, palatino\">Ability to perform service-related tasks (parts removal/installation) at heights between 3-</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Language/Travel</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: georgia, palatino\">Fluency in English and Spanish is mandatory</span></li>\n<li><span style=\"font-family: georgia, palatino\">Weekend work required</span></li>\n<li><span style=\"font-family: georgia, palatino\">Up to 75% of travel expected, with occasional international travel outside of North America</span></li>\n</ul>\n<p><span style=\"font-family: georgia, palatino\"> </span></p>\n<p><span style=\"font-family: georgia, palatino; font-size: 12pt; font-weight: bold\">Work Environment:</span></p>\n<p><br></p>\n<p><span style=\"font-family: georgia, palatino\">Location: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.</span></p>\n<p><span style=\"font-family: georgia, palatino\"> </span></p>\n<p><span style=\"font-family: georgia, palatino\">Typical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.</span></p>\n<p><span style=\"font-family: georgia, palatino\">If you are a have a passion for customer service and a commitment to excellence, we invite you to join our team at KPM Analytics. Apply today to help shape the future of our Field Service Operations!</span></p>",
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