Home › Companies › Del Mar Vacations › Guest Experience Coordinator, Seasonal
Guest Experience Coordinator, Seasonal
Del Mar Vacations · Orleans, MA, United States · On Site · Deleted · $22–$28 / hour · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Del Mar Vacations |
| Title | Guest Experience Coordinator, Seasonal |
| Normalized title | - |
| Department / team | Guest Experience |
| Location | Orleans, MA, United States |
| Work model | On Site |
| Employment type | Temporary |
| Salary | $22–$28 / hour |
| Status | deleted |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-11 / 2026-05-29 |
| Changed / last seen | 2026-06-04 / 2026-06-02 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Del Mar Vacations. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Orleans. | Open |
| Department jobs | Active postings in Guest Experience. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Del Mar Vacations |
| Source | c570ef4f-6890-4875-b48c-e0da45221d55 |
| ATS provider | Rippling ATS |
Description
company
Are you the kind of person who makes every guest feel like a VIP? Do you love delivering seamless, heartfelt service and solving problems before they become issues? We’re looking for a Guest Experience Coordinator to join our team and be the frontline hero for in-stay support, post-stay care, and everything in between that ensures 5-star stays.
role
What You’ll Own
The whole Guest Experience
Serve as the primary point of contact for guest service requests and issues during their stay; troubleshooting issues. You’ll be a professional problem solver!
Respond promptly via text, email, or phone to resolve concerns with empathy and efficiency Coordinate with internal teams (landscape, cleaning + maintenance, etc.) to ensure timely resolution Communicate proactively with upcoming guests about known issues or service alerts Monitor and manage HubSpot guest experience inboxes Follow up on open service tickets and confirm resolution satisfaction Guest Communication & Engagement
Follow up on check-in messages (we call them wellness checks) to guests during their stay Make check-out calls and gather feedback to improve future stays Reach out to past guests post-stay to encourage 5-star reviews on Airbnb and VRBO Submit guest reviews to HubSpot for tracking Manage Lost & Found communication and coordination Handle refunds and escalated guest concerns with care and professionalism Administrative Support
Monitor Slack for urgent guest updates and internal requests Track and escalate guest trends or recurring issues to leadership Support early check-in coordination and approval workflows Assist with documentation and record-keeping related to guest issues Review voicemails and respond or escalate as needed Maintain accurate records in the Refund Pipeline You Might Be a Fit If You...
Excel at communication—clear, kind, and calm under pressure Are naturally empathetic and love turning challenges into delightful moments Can manage multiple tasks and pivot priorities fluidly throughout the day Are comfortable using platforms like HubSpot, Google Suite, Zuper, and Guesty Bring a guest-first mindset to everything you do
Why Join the Del Mar Vacations Team
Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.
Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change.
Benefits
2 weeks of vacation time 1 week of sick time Partially subsidized health insurance HSA (health savings account) 401k with up to 4% match Professional development opportunities Yearly bonus program (and other rewards and recognition both big and small)
Salary Range : $22.00-$28.00 per hour based on experience
Schedule : Full time seasonal position, schedule varies, must be able to work weekends
Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local laws.
Full job record
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| Org ID | f612afad-0b31-4da3-ab60-b7039618ed01 |
| Source ID | c570ef4f-6890-4875-b48c-e0da45221d55 |
| Board ID | c570ef4f-6890-4875-b48c-e0da45221d55 |
| Provider | rippling |
| Provider Job Key | ce5daaf3-37b2-4467-8577-eeabd209a232 |
| Title | Guest Experience Coordinator, Seasonal |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Orleans, MA, United States |
| Department | Guest Experience |
| Team | — |
| Employment Type | temporary |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Orleans |
| Salary Raw | Salary Range : $22.00-$28.00 per hour based on experience Schedule : Full time seasonal position, schedule v |
| Salary Min | 22 |
| Salary Max | 28 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://ats.rippling.com/del-mar-vacations/jobs/ce5daaf3-37b2-4467-8577-eeabd209a232 |
| Apply URL | https://ats.rippling.com/del-mar-vacations/jobs/ce5daaf3-37b2-4467-8577-eeabd209a232 |
| First Seen At | 2026-05-29 07:17:17Z |
| Last Seen At | 2026-06-02 10:19:25Z |
| Last Checked At | 2026-06-04 11:11:42Z |
| Last Changed At | 2026-06-04 11:11:42Z |
| Inactive At | 2026-06-04 11:11:42Z |
| Source Posted At | 2026-05-11 13:06:24Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=rippling/board=del-mar-vacations/date=2026-06-02/2026-06-02T10-19-24-118Z-ab57caed34e2bf2a4a1e8633be093eea1605cc7c64c9e4ffb3ee7761a518a110.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(67,67,67);white-space:pre-wrap;\">What You’ll Own</strong></b><br><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">The whole Guest Experience </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Serve as the primary point of contact for guest service requests and issues during their stay; troubleshooting issues. </span><b><strong style=\"color:rgb(67,67,67);white-space:pre-wrap;\">You’ll be a professional problem solver!</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Respond promptly via text, email, or phone to resolve concerns </span><b><strong style=\"color:rgb(67,67,67);white-space:pre-wrap;\">with empathy and efficiency</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Coordinate with internal teams (landscape, cleaning + maintenance, etc.) to ensure timely resolution</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Communicate proactively with upcoming guests about known issues or service alerts</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Monitor and manage HubSpot guest experience inboxes</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Follow up on open service tickets and confirm resolution satisfaction</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Guest Communication & Engagement</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Follow up on check-in messages (we call them wellness checks) to guests during their stay</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Make check-out calls and gather feedback to improve future stays</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Reach out to past guests post-stay to encourage 5-star reviews on Airbnb and VRBO</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Submit guest reviews to HubSpot for tracking</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Manage Lost & Found communication and coordination</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Handle refunds and escalated guest concerns with care and professionalism</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Administrative Support</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Monitor Slack for urgent guest updates and internal requests</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Track and escalate guest trends or recurring issues to leadership</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Support early check-in coordination and approval workflows</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Assist with documentation and record-keeping related to guest issues</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Review voicemails and respond or escalate as needed</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Maintain accurate records in the Refund Pipeline</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(67,67,67);white-space:pre-wrap;\">You Might Be a Fit If You...</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(67,67,67);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Excel at communication—clear, kind, and calm under pressure</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Are naturally empathetic and love turning challenges into delightful moments</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Can manage multiple tasks and pivot priorities fluidly throughout the day</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Are comfortable using platforms like HubSpot, Google Suite, Zuper, and Guesty</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Bring a guest-first mindset to everything you do</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Why Join the Del Mar Vacations Team</strong></b><br><br><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners and each other. As a hospitality and service first culture, our team and their talents are the key to our success.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Working at Del Mar means you will be surrounded by passionate, smart, and engaged people who are focused on superior problem solving and outstanding customer service. Our ideal candidates enjoy working in a small, tight-knit, high energy and supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, and are able to pivot quickly as things change. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Benefits</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">2 weeks of vacation time</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">1 week of sick time</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Partially subsidized health insurance</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">HSA (health savings account)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">401k with up to 4% match</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Professional development opportunities</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Yearly bonus program (and other rewards and recognition both big and small)</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Salary Range</strong></b><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">: $22.00-$28.00 per hour based on experience</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(0,0,0);white-space:pre-wrap;\">Schedule</strong></b><span style=\"color:rgb(0,0,0);white-space:pre-wrap;\">: Full time seasonal position, schedule varies, must be able to work weekends</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><hr><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><em style=\"color:rgb(50,66,79);white-space:pre-wrap;\">Del Mar Vacation, Inc is an equal opportunity employer. All employment will be decided solely on the basis of your qualifications and merit and according to hiring needs. We are committed to creating a collaborative team and do not to discriminate based off race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, amnesty, status as a covered veteran, military service, or any other class protected by applicable federal, state, and local laws.</em></i></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
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