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Client Success Specialist(Bilingual English and Mandarin)

UniUni · Woodridge, IL, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyUniUni
TitleClient Success Specialist(Bilingual English and Mandarin)
Normalized title-
Department / teamCS (AP)
LocationWoodridge, IL, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-06-02 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from UniUni.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Woodridge.Open
Department jobsActive postings in CS (AP).Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyUniUni
Sourcecda69ecc-4622-4b2d-afc8-27a9620c31e8
ATS providerRippling ATS

Description

company About UniUni UniUni is a dynamic and fast-growing courier service operating in the US and Canada, dedicated to transforming e-commerce logistics. With cutting-edge technology and a relentless drive, we optimize last-mile delivery to meet the ever-evolving demands of online shoppers within an evolving industry. Handling hundreds of thousands of parcels daily, we have established ourselves as a trusted leader in the industry, ensuring speed, efficiency, and reliability for e-commerce and logistics companies across North America. role 1. 负责尾程小包派送质量的全流程跟踪与监控，包括上网率、妥投率、妥投时效等关键指标，并为客户提供定制化的绩效报告。 o Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients. 2. 高效响应客户咨询，及时处理服务工单，确保客户问题得到闭环解决。 o Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution. 3. 协助处理异常情况及纠纷。 o Assist in handling exceptions and disputes. 4. 搭建并维护客户与内部团队（如运营、产品、销售等）的良好协作关系。 o Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales). 5. 通过数据分析识别服务环节中的问题，推动流程优化并定期输出改进报告。 o Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports. 6. 适应跨时区沟通，支持跨境电商物流旺季加班需求。 o Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics. 任职要求 / Qualifications · 具备优秀的中英文沟通能力（书面和口语），能够与国内外客户流畅对接。 o Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients. · 具有物流行业经验，尤其是电商物流领域经验者优先。 o Experience in logistics, particularly in e-commerce logistics, is preferred. · 客户服务意识突出，具备出色的问题解决能力和抗压能力。 o Strong customer service mindset, problem-solving skills, and ability to work under pressure. · 具备数据处理和分析能力，熟练使用Excel进行数据建模和报表制作。 o Proficient in data processing and analysis; skilled in Excel for data modeling and reporting. · 具备优秀的跨部门协作能力和时间管理能力，能同时处理多项任务。 o Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively. · 有利益相关方管理或团队协作经验者优先。 o Experience in stakeholder management or team collaboration is a plus.

Full job record

Job IDe9b4f1c6a3dbfb7c86a2e80ef5297761105d6804
Org ID262cb4c0-ea94-4203-8e83-dfbc641e7046
Source IDcda69ecc-4622-4b2d-afc8-27a9620c31e8
Board IDcda69ecc-4622-4b2d-afc8-27a9620c31e8
Providerrippling
Provider Job Key1be0184e-64e9-4ef8-b73a-051e6a9256ef
TitleClient Success Specialist(Bilingual English and Mandarin)
Normalized Title—
Statusactive
Activeyes
Location TextWoodridge, IL, United States
DepartmentCS (AP)
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionIL
CityWoodridge
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/uniuni/jobs/1be0184e-64e9-4ef8-b73a-051e6a9256ef
Apply URLhttps://ats.rippling.com/uniuni/jobs/1be0184e-64e9-4ef8-b73a-051e6a9256ef
First Seen At2026-06-02 10:22:10Z
Last Seen At2026-06-06 08:45:55Z
Last Checked At2026-06-06 08:45:55Z
Last Changed At2026-06-06 08:45:55Z
Inactive At—
Source Posted At2026-06-02 10:15:41Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=uniuni/date=2026-06-06/2026-06-06T08-45-51-996Z-ee38071e54f2b93a80e5cfe1504b68bd9167dc2cc21984a1f536cbe114acb31c.json
Event Fields
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  "last_changed_at": "2026-06-06T08:45:55.939Z",
  "active_status": "active"
}
Parsed Structured
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  "location": {
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    "city": "Woodridge",
    "region": "IL",
    "country": "United States",
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  "salary_min": null,
  "inferred_at": "2026-06-06T08:45:55.864Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "Woodridge, IL, United States",
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      "region": "IL",
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">1.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">负责尾程小包派送质量的全流程跟踪与监控，包括上网率、妥投率、妥投时效等关键指标，并为客户提供定制化的绩效报告。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">2.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">高效响应客户咨询，及时处理服务工单，确保客户问题得到闭环解决。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">3.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">协助处理异常情况及纠纷。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Assist&nbsp;in handling exceptions and disputes.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">4.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">搭建并维护客户与内部团队（如运营、产品、销售等）的良好协作关系。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales).</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">5.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">通过数据分析识别服务环节中的问题，推动流程优化并定期输出改进报告。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">6.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">适应跨时区沟通，支持跨境电商物流旺季加班需求。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">任职要求&nbsp;/ Qualifications</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">具备优秀的中英文沟通能力（书面和口语），能够与国内外客户流畅对接。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">具有物流行业经验，尤其是电商物流领域经验者优先。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience in logistics, particularly in e-commerce logistics, is preferred.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">客户服务意识突出，具备出色的问题解决能力和抗压能力。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Strong customer service mindset, problem-solving skills, and ability to work under pressure.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">具备数据处理和分析能力，熟练使用Excel进行数据建模和报表制作。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">具备优秀的跨部门协作能力和时间管理能力，能同时处理多项任务。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">有利益相关方管理或团队协作经验者优先。</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10pt;white-space:pre-wrap;\">o</span><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:12pt;white-space:pre-wrap;\">Experience in stakeholder management or team collaboration is a plus.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About UniUni</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">UniUni is a dynamic and fast-growing courier service operating in the US and Canada, dedicated to transforming e-commerce logistics. With cutting-edge technology and a relentless drive, we optimize last-mile delivery to meet the ever-evolving demands of online shoppers within an evolving industry. Handling hundreds of thousands of parcels daily, we have established ourselves as a trusted leader in the industry, ensuring speed, efficiency, and reliability for e-commerce and logistics companies across North America.&nbsp;</span></p>"
    },
    "workLocations": [
      "Irving, TX",
      "New York, NY",
      "Woodridge, IL",
      "Fontana, CA"
    ],
    "employmentType": {
      "id": "Salaried, full-time",
      "label": "SALARIED_FT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
        {
          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "pronouns",
          "title": "Pronouns",
          "required": false,
          "fieldType": "PRONOUN"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": null,
      "additionalQuestions": null
    },
    "hasAIEvaluationsEnabled": true,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "68ae07f79d9850d51974d25d",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/uniuni/jobs/1be0184e-64e9-4ef8-b73a-051e6a9256ef",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 15310
  },
  "detail_errors": []
}
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Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/e9b4f1c6a3dbfb7c86a2e80ef5297761105d6804?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/262cb4c0-ea94-4203-8e83-dfbc641e7046JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/cda69ecc-4622-4b2d-afc8-27a9620c31e8JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/e9b4f1c6a3dbfb7c86a2e80ef5297761105d6804/eventsJSON

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