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Customer Service Parts Specialist

B45B4646B473B92B4A9263E9C1B04403 · Kustom Signals Inc Chanute - Chanute, KS 66720; 1010 W Chestnut St, Chanute, KS, 66720, USA · Deleted · Paycom ATS

Job facts

FieldValue
CompanyB45B4646B473B92B4A9263E9C1B04403
TitleCustomer Service Parts Specialist
Normalized title-
Department / teamManufacturing
LocationChanute, KS, United States
Work model-
Employment type-
Salary-
Statusdeleted
ATS providerPaycom ATS
Posted / first seen2026-03-30 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-02

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Linked records

CompanyB45B4646B473B92B4A9263E9C1B04403
Sourceb26addb6-4ec8-43e9-af3a-fb5842cba85a
ATS providerPaycom ATS

Description

Description Position Summary: The Customer Service Parts Specialist ensures delivery of world-class customer service through fast and accurate processing of part orders. The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service. Supervisory Responsibilities: None Specific Duties and Responsibilities: Works with internal and external customers to remedy parts issues related to service. Works with internal and external customers to resolve discrepancies. Performs all tasks within the department as assigned to include: Take inbound calls from customers (call center environment). Provide parts quotes Track and expedite parts orders daily Process credit cards for cash payments Perform inbound/outbound calls and/or email quotes to customers Create purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages Create a daily open order report and run daily numbers for parts, repair, & field service. Process and manage emails and website parts orders on a daily basis Process estimates and approvals Data entry of parts orders into KSI programs. Manage and maintain inventory for the parts department Transfer inventory between internal departments Replenish inventory by completing requisitions Prepare and update report based on tasks assigned Participate in departmental meetings Review and evaluate job description annually Perform any and all duties as assigned by manager Provide Proforma invoices for international customers, ASC’s and distributors Return phone calls and email same day received on a consistent basis Provide customer confirmations of the orders received and entered by email Track and report phone calls on call log spreadsheet Ensure all orders are entered fully and accurately; customer information, shipping information, part numbers, quantity, phone number, email, and point of contact Ensure quality control is priority when packing each shipment Ability to read assembly and part prints Performs other duties as assigned. Equipment to be used: PC, calculator, telephone, copy machine, fax machine and UPS scales/shipping Typical Physical Demands: Regularly sit, hear and talk, stand or walk. Specific vision abilities include close vision and ability to focus. Must be able to lift up to 40 pounds on a regular basis. Typical Mental Demands: Read and comprehend simple instructions, short correspondence, and memos. Effectively present information to customers, clients, and coworkers. Working Conditions: Quiet, temperature-controlled office and shipping/receiving environment. Qualifications Education and Experience: High School diploma required. Associates degree preferred. At least two years of clerical experience and/or customer service experience preferred. Skills: Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to learn and retain the Customer Service Department, KSI products, components, and pricing. Ability to work under pressure and manage multiple tasks. Ability to set appropriate priorities, responds to changes, and demonstrates flexibility. Ability to learn and perform duties of other customer support positions Ability to perform data entry quickly and accurately. Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. Ability to learn software applications specific to KSI. Phone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers. Strong interpersonal skills to support team efforts and the needs of the organization. Research and troubleshooting skills. Must be able to provide effective, timely resolution to a range of parts problems and customer inquiries. Basic mathematical skills. Willingness to be a team player. Ability to multi-task and work with minimal supervision.

Full job record

Job IDe991daa4783575cd99cf878e808fa44ee282cce0
Org IDbf8da099-5e16-4273-8168-a05fb4c0996b
Source IDb26addb6-4ec8-43e9-af3a-fb5842cba85a
Board IDb26addb6-4ec8-43e9-af3a-fb5842cba85a
Providerpaycom
Provider Job Key193663
TitleCustomer Service Parts Specialist
Normalized Title—
Statusdeleted
Activeno
Location TextKustom Signals Inc Chanute - Chanute, KS 66720; 1010 W Chestnut St, Chanute, KS, 66720, USA
DepartmentManufacturing
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionKS
CityChanute
Salary RawDescription Position Summary: The Customer Service Parts Specialist ensures delivery of world-class customer service through fast and accurate processing of part orders. The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service. Supervisory Responsibilities: None Specific Duties and Responsibilities: Works with internal and external customers to remedy parts issues related to service. Works with internal and external customers to resolve discrepancies. Performs all tasks within the department as assigned to include: Take inbound calls from customers (call center environment). Provide parts quotes Track and expedite parts orders daily Process credit cards for cash payments Perform inbound/outbound calls and/or email quotes to customers Create purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages Create a daily open order report and run daily numbers for parts, repair, & field service. Process and manage emails and website parts orders on a daily basis Process estimates and approvals Data entry of parts orders into KSI programs. Manage and maintain inventory for the parts department Transfer inventory between internal departments Replenish inventory by completing requisitions Prepare and update report based on tasks assigned Participate in departmental meetings Review and evaluate job description annually Perform any and all duties as assigned by manager Provide Proforma invoices for international customers, ASC’s and distributors Return phone calls and email same day received on a consistent basis Provide customer confirmations of the orders received and entered by email Track and report phone calls on call log spreadsheet Ensure all orders are entered fully and accurately; customer information, shipping information, part numbers, quantity, phone number, email, and point of contact Ensure quality control is priority when packing each shipment Ability to read assembly and part prints Performs other duties as assigned. Equipment to be used: PC, calculator, telephone, copy machine, fax machine and UPS scales/shipping Typical Physical Demands: Regularly sit, hear and talk, stand or walk. Specific vision abilities include close vision and ability to focus. Must be able to lift up to 40 pounds on a regular basis. Typical Mental Demands: Read and comprehend simple instructions, short correspondence, and memos. Effectively present information to customers, clients, and coworkers. Working Conditions: Quiet, temperature-controlled office and shipping/receiving environment. Qualifications Education and Experience: High School diploma required. Associates degree preferred. At least two years of clerical experience and/or customer service experience preferred. Skills: Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to learn and retain the Customer Service Department, KSI products, components, and pricing. Ability to work under pressure and manage multiple tasks. Ability to set appropriate priorities, responds to changes, and demonstrates flexibility. Ability to learn and perform duties of other customer support positions Ability to perform data entry quickly and accurately. Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. Ability to learn software applications specific to KSI. Phone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers. Strong interpersonal skills to support team efforts and the needs of the organization. Research and troubleshooting skills. Must be able to provide effective, timely resolution to a range of parts problems and customer inquiries. Basic mathematical skills. Willingness to be a team player. Ability to multi-task and work with minimal supervision.
Salary Min—
Salary Max—
Salary Currency—
Salary Periodday
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=193663&clientkey=B45B4646B473B92B4A9263E9C1B04403
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=193663&clientkey=B45B4646B473B92B4A9263E9C1B04403
First Seen At2026-05-31 19:07:31Z
Last Seen At2026-06-02 10:06:52Z
Last Checked At2026-06-04 10:08:50Z
Last Changed At2026-06-04 10:08:50Z
Inactive At2026-06-04 10:08:50Z
Source Posted At2026-03-30 00:00:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=paycom/board=B45B4646B473B92B4A9263E9C1B04403/date=2026-06-02/2026-06-02T10-06-50-843Z-b52941aec9abd10a4a071f5fd2fcb01cf54a781130b6b9a8667cff0eb0939399.json
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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Position Summary:</span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">The Customer Service Parts Specialist ensures delivery of world-class customer service through fast and accurate processing of part orders. The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service. </span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Supervisory Responsibilities:</span></strong>&nbsp; </span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">None</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Specific Duties and Responsibilities:</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Works with internal and external customers to remedy parts issues related to service.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Works with internal and external customers to resolve discrepancies. </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Performs all tasks within the department as assigned to include:</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Take inbound calls from customers (call center environment).</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Provide parts quotes</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Track and expedite parts orders daily</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Process credit cards for cash payments</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Perform inbound/outbound calls and/or email quotes to customers</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Create purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Create a daily open order report and run daily numbers for parts, repair, &amp; field service.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Process and manage emails and website parts orders on a daily basis</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Process estimates and approvals</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Data entry of parts orders into KSI programs.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Manage and maintain inventory for the parts department</span></span></span></span></span>\r\n\t<ul style=\"list-style-type:disc;\">\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Transfer inventory between internal departments</span></span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Replenish inventory by completing requisitions</span></span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Prepare and update report based on tasks assigned</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Participate in departmental meetings</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Review and evaluate job description annually</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Perform any and all duties as assigned by manager</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Provide Proforma invoices for international customers, ASC&rsquo;s and distributors</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Return phone calls and email same day received on a consistent basis</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Provide customer confirmations of the orders received and entered by email</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Track and report phone calls on call log spreadsheet</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure all orders are entered fully and accurately; customer information, shipping information, part numbers, quantity, phone number, email, and point of contact</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ensure quality control is priority when packing each shipment</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Ability to read assembly and part prints</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#44546a;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\">Performs other duties as assigned.</span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Equipment to be used:&nbsp; </span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">PC, calculator, telephone, copy machine, fax machine and UPS scales/shipping</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Typical Physical Demands:</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Regularly sit, hear and talk, stand or walk. Specific vision abilities include close vision and ability to focus. Must be able to lift up to 40 pounds on a regular basis.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Typical Mental Demands: </span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Read and comprehend simple instructions, short correspondence, and memos. Effectively present information to customers, clients, and coworkers. </span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Working Conditions:&nbsp; </span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Quiet, temperature-controlled office and shipping/receiving environment.</span></span></span></p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Customer Service Parts Specialist\",\"identifier\":\"J0WU17193663\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/B45B4646B473B92B4A9263E9C1B04403/jobs/193663\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=B45B4646B473B92B4A9263E9C1B04403\",\"datePosted\":\"2026-03-30\",\"description\":\"Job DetailsJob Location: Kustom Signals Inc  Chanute - Chanute, KS 66720Education Level: High SchoolTravel Percentage: NegligibleJob Category: ManufacturingPosition Summary:\\r\\n\\r\\nThe Customer Service Parts Specialist ensures delivery of world-class customer service through fast and accurate processing of part orders. The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibilities:&nbsp; \\r\\n\\r\\nNone\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSpecific Duties and Responsibilities:\\r\\n\\r\\n\\r\\n\\tWorks with internal and external customers to remedy parts issues related to service.\\r\\n\\tWorks with internal and external customers to resolve discrepancies. \\r\\n\\tPerforms all tasks within the department as assigned to include:\\r\\n\\tTake inbound calls from customers (call center environment).\\r\\n\\tProvide parts quotes\\r\\n\\tTrack and expedite parts orders daily\\r\\n\\tProcess credit cards for cash payments\\r\\n\\tPerform inbound/outbound calls and/or email quotes to customers\\r\\n\\tCreate purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages\\r\\n\\tCreate a daily open order report and run daily numbers for parts, repair, &amp; field service.\\r\\n\\tProcess and manage emails and website parts orders on a daily basis\\r\\n\\tProcess estimates and approvals\\r\\n\\tData entry of parts orders into KSI programs.\\r\\n\\tManage and maintain inventory for the parts department\\r\\n\\t\\r\\n\\t\\tTransfer inventory between internal departments\\r\\n\\t\\tReplenish inventory by completing requisitions\\r\\n\\t\\r\\n\\t\\r\\n\\tPrepare and update report based on tasks assigned\\r\\n\\tParticipate in departmental meetings\\r\\n\\tReview and evaluate job description annually\\r\\n\\tPerform any and all duties as assigned by manager\\r\\n\\tProvide Proforma invoices for international customers, ASC&rsquo;s and distributors\\r\\n\\tReturn phone calls and email same day received on a consistent basis\\r\\n\\tProvide customer confirmations of the orders received and entered by email\\r\\n\\tTrack and report phone calls on call log spreadsheet\\r\\n\\tEnsure all orders are entered fully and accurately; customer information, shipping information, part numbers, quantity, phone number, email, and point of contact\\r\\n\\tEnsure quality control is priority when packing each shipment\\r\\n\\tAbility to read assembly and part prints\\r\\n\\r\\n\\r\\nPerforms other duties as assigned.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEquipment to be used:&nbsp; \\r\\n\\r\\nPC, calculator, telephone, copy machine, fax machine and UPS scales/shipping\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypical Physical Demands:\\r\\n\\r\\nRegularly sit, hear and talk, stand or walk. Specific vision abilities include close vision and ability to focus. Must be able to lift up to 40 pounds on a regular basis.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypical Mental Demands: \\r\\n\\r\\nRead and comprehend simple instructions, short correspondence, and memos. Effectively present information to customers, clients, and coworkers. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWorking Conditions:&nbsp; \\r\\n\\r\\nQuiet, temperature-controlled office and shipping/receiving environment.\\r\\nQualificationsEducation and Experience:&nbsp; \\r\\n\\r\\n\\r\\n\\tHigh School diploma required. Associates degree preferred. \\r\\n\\tAt least two years of clerical experience and/or customer service experience preferred. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSkills:\\r\\n\\r\\n\\r\\n\\tExcellent verbal and written communication skills.\\r\\n\\tExcellent organizational skills and attention to detail. \\r\\n\\tAbility to learn and retain the Customer Service Department, KSI products, components, and pricing.\\r\\n\\tAbility to work under pressure and manage multiple tasks.\\r\\n\\tAbility to set appropriate priorities, responds to changes, and demonstrates flexibility.\\r\\n\\tAbility to learn and perform duties of other customer support positions\\r\\n\\tAbility to perform data entry quickly and accurately.\\r\\n\\tWorking knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.\\r\\n\\tAbility to learn software applications specific to KSI.\\r\\n\\tPhone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers.\\r\\n\\tStrong interpersonal skills to support team efforts and the needs of the organization.\\r\\n\\tResearch and troubleshooting skills. 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The CSPS promotes customer loyalty by building and maintaining business relationships with both internal and external customers by providing prompt and accurate service. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSupervisory Responsibilities:&nbsp; \\r\\n\\r\\nNone\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSpecific Duties and Responsibilities:\\r\\n\\r\\n\\r\\n\\tWorks with internal and external customers to remedy parts issues related to service.\\r\\n\\tWorks with internal and external customers to resolve discrepancies. \\r\\n\\tPerforms all tasks within the department as assigned to include:\\r\\n\\tTake inbound calls from customers (call center environment).\\r\\n\\tProvide parts quotes\\r\\n\\tTrack and expedite parts orders daily\\r\\n\\tProcess credit cards for cash payments\\r\\n\\tPerform inbound/outbound calls and/or email quotes to customers\\r\\n\\tCreate purchase orders for parts needed from vendors to cover partial orders and/or on hand shortages\\r\\n\\tCreate a daily open order report and run daily numbers for parts, repair, &amp; field service.\\r\\n\\tProcess and manage emails and website parts orders on a daily basis\\r\\n\\tProcess estimates and approvals\\r\\n\\tData entry of parts orders into KSI programs.\\r\\n\\tManage and maintain inventory for the parts department\\r\\n\\t\\r\\n\\t\\tTransfer inventory between internal departments\\r\\n\\t\\tReplenish inventory by completing requisitions\\r\\n\\t\\r\\n\\t\\r\\n\\tPrepare and update report based on tasks assigned\\r\\n\\tParticipate in departmental meetings\\r\\n\\tReview and evaluate job description annually\\r\\n\\tPerform any and all duties as assigned by manager\\r\\n\\tProvide Proforma invoices for international customers, ASC&rsquo;s and distributors\\r\\n\\tReturn phone calls and email same day received on a consistent basis\\r\\n\\tProvide customer confirmations of the orders received and entered by email\\r\\n\\tTrack and report phone calls on call log spreadsheet\\r\\n\\tEnsure all orders are entered fully and accurately; customer information, shipping information, part numbers, quantity, phone number, email, and point of contact\\r\\n\\tEnsure quality control is priority when packing each shipment\\r\\n\\tAbility to read assembly and part prints\\r\\n\\r\\n\\r\\nPerforms other duties as assigned.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEquipment to be used:&nbsp; \\r\\n\\r\\nPC, calculator, telephone, copy machine, fax machine and UPS scales/shipping\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypical Physical Demands:\\r\\n\\r\\nRegularly sit, hear and talk, stand or walk. Specific vision abilities include close vision and ability to focus. Must be able to lift up to 40 pounds on a regular basis.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nTypical Mental Demands: \\r\\n\\r\\nRead and comprehend simple instructions, short correspondence, and memos. Effectively present information to customers, clients, and coworkers. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWorking Conditions:&nbsp; \\r\\n\\r\\nQuiet, temperature-controlled office and shipping/receiving environment.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"MPD INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=B45B4646B473B92B4A9263E9C1B04403\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1010 W Chestnut St\",\"addressLocality\":\"Chanute\",\"addressRegion\":\"KS\",\"postalCode\":66720,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education and Experience:&nbsp; \\r\\n\\r\\n\\r\\n\\tHigh School diploma required. Associates degree preferred. \\r\\n\\tAt least two years of clerical experience and/or customer service experience preferred. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSkills:\\r\\n\\r\\n\\r\\n\\tExcellent verbal and written communication skills.\\r\\n\\tExcellent organizational skills and attention to detail. \\r\\n\\tAbility to learn and retain the Customer Service Department, KSI products, components, and pricing.\\r\\n\\tAbility to work under pressure and manage multiple tasks.\\r\\n\\tAbility to set appropriate priorities, responds to changes, and demonstrates flexibility.\\r\\n\\tAbility to learn and perform duties of other customer support positions\\r\\n\\tAbility to perform data entry quickly and accurately.\\r\\n\\tWorking knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.\\r\\n\\tAbility to learn software applications specific to KSI.\\r\\n\\tPhone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers.\\r\\n\\tStrong interpersonal skills to support team efforts and the needs of the organization.\\r\\n\\tResearch and troubleshooting skills. Must be able to provide effective, timely resolution to a range of parts problems and customer inquiries. \\r\\n\\tBasic mathematical skills.\\r\\n\\tWillingness to be a team player.\\r\\n\\tAbility to multi-task and work with minimal supervision.\\r\\n\\r\\n\",\"experienceRequirements\":\"Education and Experience:&nbsp; \\r\\n\\r\\n\\r\\n\\tHigh School diploma required. Associates degree preferred. \\r\\n\\tAt least two years of clerical experience and/or customer service experience preferred. \\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSkills:\\r\\n\\r\\n\\r\\n\\tExcellent verbal and written communication skills.\\r\\n\\tExcellent organizational skills and attention to detail. \\r\\n\\tAbility to learn and retain the Customer Service Department, KSI products, components, and pricing.\\r\\n\\tAbility to work under pressure and manage multiple tasks.\\r\\n\\tAbility to set appropriate priorities, responds to changes, and demonstrates flexibility.\\r\\n\\tAbility to learn and perform duties of other customer support positions\\r\\n\\tAbility to perform data entry quickly and accurately.\\r\\n\\tWorking knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.\\r\\n\\tAbility to learn software applications specific to KSI.\\r\\n\\tPhone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers.\\r\\n\\tStrong interpersonal skills to support team efforts and the needs of the organization.\\r\\n\\tResearch and troubleshooting skills. Must be able to provide effective, timely resolution to a range of parts problems and customer inquiries. \\r\\n\\tBasic mathematical skills.\\r\\n\\tWillingness to be a team player.\\r\\n\\tAbility to multi-task and work with minimal supervision.\\r\\n\\r\\n\",\"industry\":\"Manufacturing\",\"validThrough\":\"2026-06-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Education and Experience:&nbsp; </span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">High School diploma required. Associates degree preferred. </span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">At least two years of clerical experience and/or customer service experience preferred. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:24px;text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:12pt;\">Skills:</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Excellent verbal and written communication skills.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Excellent organizational skills and attention to detail. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ability to learn and retain the Customer Service Department, KSI products, components, and pricing.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ability to work under pressure and manage multiple tasks.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ability to set appropriate priorities, responds to changes, and demonstrates flexibility.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ability to learn and perform duties of other customer support positions</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Ability to perform data entry quickly and accurately.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\">Working</span></span><span style=\"font-size:12pt;\"> knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Ability to learn software applications specific to KSI.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Phone skills with the ability to maintain a professional and positive telephone interaction with both internal and external customers.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Strong interpersonal skills to support team efforts and the needs of the organization.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Research and troubleshooting skills. Must be able to provide effective, timely resolution to a range of parts problems and customer inquiries. </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Basic mathematical skills.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Willingness to be a team player.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:12pt;\">Ability to multi-task and work with minimal supervision.</span></span></span></li>\r\n</ul>\r\n",
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