Collections Specialist

The Collections Specialist will be an integral part of the Central Billing Team in collecting funds and resolving payment discrepancies on all Central Billing accounts. They will be responsible for reaching out to locations and communicating payment needs. The duties include monitoring email requests for short-paid or past-due invoices and contacting customers and/or business partners to notify them of overdue payments. This role we be hybrid in our Bannockburn, IL office (2x/week). We are unable to offer sponsorship for this role. Who are we? Produce Alliance, a Buyers Edge Platform Fresh Division brand, is a leader in produce procurement and supply chain management, helping foodservice operators access premium-quality produce with consistency, safety, and efficiency. Serving QSR, non-traditional, convenience, fast casual, GPO, and healthcare segments, our procurement strategies are designed to lower costs, ensure quality, and meet customized client needs. Our supply chain and distribution network—spanning more than 150 specialty distributors and 400 grower-shippers—delivers reliable logistics and fulfillment. We protect our clients’ brands with industry-leading food safety programs and traceability systems that ensure compliance and transparency. Through advanced technology and business intelligence, we empower smarter procurement decisions with digital tools, real-time reporting, and actionable insights. Backed by dedicated client success teams, Produce Alliance delivers proactive service, strategic guidance, and long-term partnership growth. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed. Your impact: Contact locations on behalf of distributors to collect overdue amounts. Resolve issues and complaints concerning billing Identify issues attributing to account delinquency and address with the team lead Provide friendly and timely customer service About you: High degree of accuracy and attention to detail Microsoft Office (Strong Excel Skills Preferred) Ability to function in a fast-paced environment and prioritize multiple tasks Good communication skills Ability to work independently and within a team A high school diploma or GED - a college degree in Business or a related field is preferred 1-2 years’ experience in an accounting-related position preferred, but not required+ What's in this for you: Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. Grow with us. Enjoy strong training, development, and competitive pay. Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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