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Emergency Communications Operator

Fa Erjf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Sherwood Park, AB, Canada; Fire Station 6 - Bison Way, Sherwood Park, AB, CA · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Erjf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleEmergency Communications Operator
Normalized title-
Department / teamEmergency Services
LocationSherwood Park, AB, Canada
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-19 / 2026-06-20
Changed / last seen2026-06-21 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Erjf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Sherwood Park.Open
Department jobsActive postings in Emergency Services.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Erjf Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourceb0830852-35ea-41d5-99d6-a5373832c89b
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Strathcona County Emergency Services provides twenty-four hour, seven days a week emergency communication and dispatch services to Strathcona County and other partners. Reporting to the Lieutenant of Emergency Communications, the Emergency Communications Operator (ECO) is responsible for answering, processing, recording, and dispatching requests for both emergent and non-emergent incidents. Engaged as an integral part of the community’s emergency response system, the ECO provides clear, accurate and customer focused emergency communications to assist in efficient and effective responses. This posting is for 1 temporary full-time position up to 12 months Key Responsibilities: Efficiently answer, process and monitor all 911 calls received by the emergency communications centre and transfer as appropriate within established guidelines Calmly obtain all required information from callers with complete accuracy and professionalism Dispatch appropriate stations, apparatus and personnel using computer-aided dispatch systems Monitor radio channels, utilizing correct radio terminology, and responding as required Ensures functions of the communications centre meet quality management standards Maintain confidentiality and FOIP regulation Support continuous improvement with accurate record keeping and commitment to efficient operations Work as a team member in a high stress environment, and manage a variety of tasks simultaneously Qualifications and Skills: Completed education in an accredited post secondary Emergency Communications program Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset Working knowledge of computer-aided dispatch and radio operations is an asset Ability to multi-task, rapidly prioritize and manage stress in a fast-paced, team-oriented environment Excellent computer skills with the ability to adapt to changing technologies Strong communication skills to effectively deal with people in person, by telephone or radio under stressful conditions Ability to maintain a positive, accountable and customer service focused culture across the organization Geographical knowledge of Strathcona County and east central Alberta is an asset Conditions of Employment : Submission of satisfactory Criminal Record Check Available to work a variety of shifts which will include days, evenings, nights, weekends and statutory holidays; to support service delivery in this 24 hour a day environment Who we are: Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability. Why Join Strathcona County: (depending on position) Competitive salary and comprehensive benefits package, which includes: Extended health and dental coverage Life and disability insurance Employee and family assistance program Commitment to employee development, through internal and external training and development opportunities Well-being programs and a safety culture focused on physical and psychological health in the workplace Equivalencies of education and experience may be considered. This competition may be used to fill future vacancies for similar positions within the next 6 months. Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Full job record

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Org ID6e7f7ba4-d84a-4c1a-9c77-afc2a52aa2a4
Source IDb0830852-35ea-41d5-99d6-a5373832c89b
Board IDb0830852-35ea-41d5-99d6-a5373832c89b
Provideroracle_hcm
Provider Job Key12777
TitleEmergency Communications Operator
Normalized Title—
Statusactive
Activeyes
Location TextSherwood Park, AB, Canada; Fire Station 6 - Bison Way, Sherwood Park, AB, CA
DepartmentEmergency Services
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryCanada
RegionAB
CitySherwood Park
Salary RawDescription Strathcona County Emergency Services provides twenty-four hour, seven days a week emergency communication and dispatch services to Strathcona County and other partners. Reporting to the Lieutenant of Emergency Communications, the Emergency Communications Operator (ECO) is responsible for answering, processing, recording, and dispatching requests for both emergent and non-emergent incidents. Engaged as an integral part of the community’s emergency response system, the ECO provides clear, accurate and customer focused emergency communications to assist in efficient and effective responses. This posting is for 1 temporary full-time position up to 12 months Key Responsibilities: Efficiently answer, process and monitor all 911 calls received by the emergency communications centre and transfer as appropriate within established guidelines Calmly obtain all required information from callers with complete accuracy and professionalism Dispatch appropriate stations, apparatus and personnel using computer-aided dispatch systems Monitor radio channels, utilizing correct radio terminology, and responding as required Ensures functions of the communications centre meet quality management standards Maintain confidentiality and FOIP regulation Support continuous improvement with accurate record keeping and commitment to efficient operations Work as a team member in a high stress environment, and manage a variety of tasks simultaneously Qualifications and Skills: Completed education in an accredited post secondary Emergency Communications program Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset Working knowledge of computer-aided dispatch and radio operations is an asset Ability to multi-task, rapidly prioritize and manage stress in a fast-paced, team-oriented environment Excellent computer skills with the ability to adapt to changing technologies Strong communication skills to effectively deal with people in person, by telephone or radio under stressful conditions Ability to maintain a positive, accountable and customer service focused culture across the organization Geographical knowledge of Strathcona County and east central Alberta is an asset Conditions of Employment : Submission of satisfactory Criminal Record Check Available to work a variety of shifts which will include days, evenings, nights, weekends and statutory holidays; to support service delivery in this 24 hour a day environment Who we are: Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability. Why Join Strathcona County: (depending on position) Competitive salary and comprehensive benefits package, which includes: Extended health and dental coverage Life and disability insurance Employee and family assistance program Commitment to employee development, through internal and external training and development opportunities Well-being programs and a safety culture focused on physical and psychological health in the workplace Equivalencies of education and experience may be considered. This competition may be used to fill future vacancies for similar positions within the next 6 months. Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Salary Min—
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Salary Currency—
Salary Periodhour
Source URLhttps://fa-erjf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/12777
Apply URLhttps://fa-erjf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/12777
First Seen At2026-06-20 12:30:43Z
Last Seen At2026-06-21 12:21:12Z
Last Checked At2026-06-21 12:21:12Z
Last Changed At2026-06-21 12:21:12Z
Inactive At—
Source Posted At2026-06-19 21:34:12Z
Source Updated At—
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font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Geographical knowledge of Strathcona County and east central Alberta&nbsp;is an asset</span></span></li></ul><p style=\"background-color: white;\"><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Conditions of Employment</strong>:</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Submission of satisfactory Criminal Record Check&nbsp;&nbsp;</span></span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Available to work a variety of shifts which will include days, evenings, nights, weekends and statutory holidays; to support service delivery in this 24 hour a day environment&nbsp;&nbsp;</span></span></li></ul><p style=\"background-color: white;\"><br><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Who we are:</strong></span></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Strathcona County is a specialized municipality located in the heart of Alberta.&nbsp;Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.&nbsp;</span></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Why Join Strathcona County:</strong>&nbsp;(depending on position)</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Competitive salary and comprehensive benefits package, which includes:</span></span><ul style=\"list-style-type: circle;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Extended health and dental coverage&nbsp;</span></span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Life and disability insurance&nbsp;</span></span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Employee and family assistance program</span></span></li></ul></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Commitment to employee development, through internal and external training and development opportunities</span></span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Well-being programs and a safety culture focused on physical and psychological health in the workplace</span></span></li></ul><p style=\"background-color: white;\"><br><span style=\"color: black; 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