Support Engineer

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  "last_changed_at": "2026-05-31T17:46:27.310Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Online River LLC, Los Angeles, California",
    "city": "Los Angeles",
    "region": "CA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": 32,
  "salary_min": 26,
  "inferred_at": "2026-06-06T11:15:59.718Z",
  "launch_scope": {
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    "language": "en",
    "location": {
      "raw": "Online River LLC, Los Angeles, California",
      "city": "Los Angeles",
      "region": "CA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
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{}

{
  "id": "221412",
  "job": {
    "id": "239077",
    "division": {
      "id": "6002",
      "name": "Online River"
    },
    "department": {
      "id": "43996",
      "name": "Technical"
    },
    "requisition_id": "",
    "structure_custom_group_one": null
  },
  "url": "https://onlineriver.pinpointhq.com/en/postings/c9ad3897-58b0-4b28-8150-0acee9097de4",
  "path": "/en/postings/c9ad3897-58b0-4b28-8150-0acee9097de4",
  "title": "Support Engineer",
  "benefits": "<div><!--block--><strong>Medical Insurance</strong><br>The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement<br>The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided<br>Under this arrangement, the employee is provided with an annual opt out payment.<br><strong><br>Vision and Prescription</strong><br>The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Contributions may vary, subject to collective bargaining agreement.<br><strong><br>Dental Coverage</strong><br>The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Contributions may vary, subject to collective bargaining agreement. &nbsp;</div>",
  "location": {
    "id": "38286",
    "city": "Los Angeles",
    "name": "Online River LLC",
    "province": "California",
    "postal_code": ""
  },
  "deadline_at": null,
  "description": "<div><!--block-->&nbsp;As a Support Engineer, you will be responsible for providing exceptional technical support and assistance to our customers, ensuring their satisfaction with our products and services. You will act as a bridge between the customer and our engineering team, resolving technical issues and contributing to the overall improvement of our products.&nbsp;</div>",
  "compensation": "$26.00 - $32.00 / hour",
  "reporting_to": null,
  "workplace_type": "remote",
  "benefits_header": "Benefits",
  "employment_type": "part_time",
  "workplace_type_text": "Fully remote",
  "compensation_maximum": 32,
  "compensation_minimum": 26,
  "compensation_visible": true,
  "employment_type_text": "Part Time",
  "key_responsibilities": "<div><!--block--><strong><br>Customer Support</strong>: Respond to customer inquiries and technical issues via phone, email, and chat, providing timely and effective solutions.<br><br></div><div><!--block--><strong><br>Troubleshooting</strong>: Diagnose and resolve hardware and software problems by analyzing issues, identifying root causes, and implementing corrective measures.<br><br></div><div><!--block--><strong><br>Documentation</strong>: Create and maintain detailed documentation of support cases, including problem descriptions, solutions, and customer interactions to facilitate knowledge sharing and continuous improvement.<br><br></div><div><!--block--><strong><br>Collaboration</strong>: Work closely with engineering and product teams to escalate complex technical issues and provide feedback on product performance and user experience.<br><br></div><div><!--block--><strong><br>Training and Guidance</strong>: Provide training to customers on product features and best practices to enhance their experience and ensure effective usage of our products.<br><br></div><div><!--block--><strong><br>System Monitoring</strong>: Monitor system performance and customer environments to proactively identify potential issues and suggest preventative measures.<br><br></div><div><!--block--><strong><br>Software Updates</strong>: Assist customers in implementing software updates, patches, and upgrades to ensure they are utilizing the latest versions of our products.<br><br></div><div><!--block--><strong><br>Quality Assurance</strong>: Conduct quality assurance checks on support tickets to ensure resolutions are effective and aligned with company standards.<br><br></div><div><!--block--><strong><br>Feedback Collection</strong>: Gather customer feedback to identify trends in support issues and relay suggestions for product improvements to relevant teams.<br><br></div><div><!--block--><strong><br>On-call Support</strong>: Participate in on-call rotation to provide after-hours support as needed, ensuring minimal downtime for our customers.<br><br></div>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li><!--block-->Proven experience in a technical support role, preferably within a software or technology environment.</li><li><!--block-->Strong understanding of operating systems, networking, and software applications.</li><li><!--block-->Excellent problem-solving and troubleshooting skills with a keen attention to detail.</li><li><!--block-->Outstanding communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.</li><li><!--block-->Experience with ticketing systems and support tools.</li><li><!--block-->Ability to work collaboratively in a team environment and manage multiple tasks effectively.</li></ul>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}