Director of IT Operations

Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job At SeekWell, our core values center around being big-hearted, tenacious, unconventional, and focused on teamwork. We prioritize taking care of our people, which includes associates and customers, and strive to create exceptional experiences. We are not afraid to challenge the status quo and are committed to making vision care simpler, easier, and more accessible. To help us achieve these goals, we are seeking a strategic and results-driven Director of IT Operations to lead the modernization and transformation of SeekWell’s infrastructure, cloud platforms, and IT operations while driving the evolution of our technology capabilities to support future business growth. This role is responsible for ensuring the stability, security, scalability, and efficiency of IT systems and operations while driving continuous improvement and alignment with business objectives. The ideal candidate combines strong operational leadership with deep infrastructure expertise and a proven track record leading cloud adoption, infrastructure modernization, and technology transformation initiatives. This director will work closely with the CTO to develop and execute a long-term technology strategy that supports both our business objectives and the future evolution of our technology ecosystem. What you’ll do Lead and manage IT operations including infrastructure, networking, cloud platforms, data centers, service desk, end-user support, and operational excellence initiatives. Collaborate with the CTO to develop and execute infrastructure, cloud, and IT operational strategies and roadmaps aligned with business and technology objectives. Lead cloud transformation, infrastructure modernization, and data center migration initiatives while balancing reliability, scalability, security, and cost. Define and evolve infrastructure architecture, operational standards, and governance practices across on-premises and cloud environments. Oversee the performance, availability, scalability, and resiliency of enterprise systems, networks, and cloud platforms. Develop and implement IT operational policies, procedures, and best practices to ensure high availability, security, and efficiency. Partner closely with engineering, platform, security, and product teams to improve automation, operational maturity, infrastructure-as-code adoption, and developer enablement. Manage and mentor a team of IT professionals, including resources within systems operations, DevOps, networking, and corporate IT, fostering a high-performing and collaborative environment. Develop future leaders, build organizational capability, and create opportunities for growth across the technology organization. Manage relationships, service level agreements (SLAs), and contracts with IT vendors and service providers. Develop and manage IT operations budgets, ensuring cost-effectiveness, financial accountability, and efficient resource allocation. Identify and implement process improvements, automation opportunities, and operational efficiencies that improve reliability while reducing costs. Lead incident response, disaster recovery, business continuity planning, and operational readiness efforts. Drive innovation across infrastructure and operations by evaluating emerging technologies and recommending solutions that support business growth. What you'll need 10+ years of experience in IT infrastructure and operations leadership, including at least 6 years leading technical teams and organizations. Proven experience managing complex hybrid environments spanning both cloud and on-premises infrastructure in mid-to-large-scale enterprises. Demonstrated experience developing and executing technology strategies, infrastructure roadmaps, and modernization initiatives. Experience leading cloud adoption, cloud migration, infrastructure transformation, or data center migration initiatives. Strong experience with AWS and Azure cloud platforms, including architecture, governance, operational management, and cost optimization. Expertise in modern infrastructure technologies, networking, cloud services, automation, and IT service management practices. Experience partnering with engineering and platform teams to improve operational models, automation, and infrastructure delivery. Strong leadership, people management, collaboration, and communication skills with the ability to influence across all levels of the organization. Solid understanding of cybersecurity principles, risk management, compliance requirements, and operational governance. Experience with operational frameworks, process improvement methodologies, and continuous improvement practices. Strong analytical and problem-solving skills with a data-driven approach to decision-making. Ability to balance strategic planning with operational execution in a fast-moving environment. Superior negotiation and stakeholder management skills for both internal and external partnerships. Preferred Certifications: ITIL Foundation or higher PMP, CISSP, or other relevant certifications Microsoft, AWS, or other vendor-specific certifications Perks Free eye exams for your entire family Deep discounts on lenses, glasses, and other services Amazing healthcare coverage 401(k) match Flexible PTO Tuition reimbursement program In-house restaurant with highly discounted meals (Steak dinner under $6) Free snacks, ice cream, and drinks every day Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid

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