Senior Installation Specialist

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Fuelling the business of fun.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What You’ll Do</span></span><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As a Senior Installation Specialist, you’ll bring our technology to life—leading installations, solving complex challenges, and delivering exceptional customer experiences from day one.</span></p>\n<p><br></p>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead Customer Implementations</span></span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Own onboarding and installation projects from pre-installation through go-live</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Configure and deploy Embed hardware, software, EMV, and third-party integrations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide expert guidance on network setup, cabling, and infrastructure</span></li>\n</ul>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be the Technical Expert</span></span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Troubleshoot complex issues remotely and onsite</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as the escalation point for high-impact customer incidents</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deliver timely, reliable, and customer-focused solutions</span></li>\n</ul>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Elevate the Customer Experience</span></span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build strong relationships and serve as a trusted advisor</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communicate clearly and proactively throughout every project</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure systems meet performance standards and readiness criteria</span></li>\n</ul>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive Continuous Improvement</span></span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify opportunities to streamline and improve installation processes</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to documentation, knowledge base content, and best practices</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Use data to improve execution and customer outcomes</span></li>\n</ul>\n<p><em><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support &amp; Mentor the Team</span></span></em></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coach Installation Specialists through complex technical challenges</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assist with training and team development</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead by example in quality, accountability, and collaboration</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Experience &amp; Skills Needed</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">4+ years in installation, technical support, or field services</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong troubleshooting and problem-solving experience</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technical expertise in:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Windows OS, networking (TCP/IP)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">SQL/database environments</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Hardware/software deployment</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to explain technical concepts to non-technical users</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What Will Set You Apart</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Customer-first mindset</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication and relationship-building skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Calm and effective in high-pressure situations</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Detail-oriented and highly organized</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Passion for learning and evolving technology</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Nice to Have's</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience in Family Entertainment Centers (FEC)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Microsoft or networking certifications</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Gaming or reader installation experience</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Benefits &amp; Perks</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Comprehensive Medical Coverage – PPO plans with flexible options</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Dental &amp; Vision Insurance – Company-paid for employees</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Company-Paid Protection – Life, Short-Term &amp; Long-Term Disability</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Supplemental Coverage – Accident, Critical Illness, and Hospital plans</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">401(k) with Company Match – 100% of first 3%, 50% of next 2%</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Paid Time Off – Vacation, sick time, holidays, and your birthday</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Workplace Perks – Free parking + fitness center access (Dallas office)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Professional Development – Ongoing learning and career growth opportunities</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Additional Details</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Travel required (including onsite customer visits)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Occasional after-hours coordination across time zones</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Field work may involve physical activity (lifting, standing, tools, etc.)</span></li>\n</ul>",
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