Internal Vacancy- Clinic Manager - Tusekelemo Community Medical Center - Mkushi

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    "raw": "Ndola, Copper Belt, 10101, Zambia",
    "city": "Ndola",
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      "city": "Ndola",
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    "departmentLabel": "Administration",
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    "location": {
      "city": "Ndola",
      "state": "Copper Belt",
      "postalCode": "10101",
      "addressCountry": "Zambia"
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    "datePosted": "2026-05-05",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">OVERVIEW</span></p>\n<p><span style=\"font-size: 10pt\">Tusekelemo Community Medical Centre is a not-for-profit health institution providing quality medical care to communities within the region and surrounding areas. MBHS has signed an Agreement to take over the provision of the medical services and we are inviting interested members of staff who meet the requirements  to apply for the role of Clinic Manager to be based in Mkushi, Central Province. </span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">PURPOSE OF ROLE</span></p>\n<p><span style=\"font-size: 10pt\">The Clinic Manager is responsible for the day-to-day administrative and operational management of the facility. The role ensures the smooth running of the Centre and provides leadership across all non-clinical functions. The Clinic Manager also assumes overall responsibility for administrative matters and coordinates all departments to maintain service standards.</span></p>\n<p><span style=\"font-size: 10pt\">Key responsibilities include overseeing front office operations, finance, supply chain, and maintenance; coordinating clinic activities, and ensuring timely collection and consolidation of monthly statistics from all departments. The role manages staff availability and leave schedules, maintains operational records, and ensures adequate staffing levels at all times.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">KEY RESPONSIBILITIES</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Ensure the clinic operates at a high standard of professional excellence.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Align clinical staffing, health and safety, medical equipment, and patient services to meet compliance standards.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Streamline systems and workflows across departments to improve efficiency and reduce delays.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Promote a culture of professionalism, accountability, and clinical competence.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Drive patient-centred service and monitor satisfaction and retention levels.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Implement and enforce policies, SOPs, and quality assurance measures.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Track performance against defined objectives.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Create a structured and supportive work environment to strengthen staff engagement and productivity.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Plan and manage staffing levels, including recruitment, allocation, and duty rosters.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Maintain effective relationships with regulators, health authorities, partners, and internal leadership.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Support revenue sustainability through service delivery planning and basic marketing initiatives.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Implement approved community outreach and social responsibility programmes within budget.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Ensure adherence to clinical governance frameworks and regulatory standards (e.g. HPCZ compliance)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Lead quality improvement initiatives aligned to MBHS and VBHC principles (capability, comfort, calm)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Manage budgets, cost control, and revenue optimisation</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Oversee billing processes, stock control, and resource utilisation</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Act as the key liaison between MBHS, Tusekelemo Trust, and the local community</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Build strong relationships with patients, community leaders, and referring partners</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><br></span><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold\">Qualifications, Experience &amp; Skills required</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>Bachelor’s degree (or similar) in health administration/management or a clinical qualification (i.e. RN, RM etc.).</span></span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>A minimum of 2-3 years’ experience in a management role and/or multi-unit management in a medium/large medical facility.</span></span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>Must have good administrative skills with a strong management sense.</span></span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>Able to demonstrate initiative and a proactive approach to problem solving.</span></span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>Ability to work independently, pay careful attention to detail and manage multiple tasks in a fast-paced environment.</span></span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>Able to delegate tasks efficiently.</span></span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\"><span>Computer literate in Microsoft ‘Word’ and Microsoft ‘Excel’</span> <br></span></li>\n</ul>",
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