FRONT OFFICE MANAGER

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  "source_hash": "564469cf9bad55d5e4b37b93069e845dae6c0b676451d442eab5f2c3258fa727",
  "last_changed_at": "2026-05-31T19:03:28.127Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Piccadilly Inn - Fresno, CA 93727; 5155 East Mckinley Avenue, Fresno, CA, 93727, USA",
    "city": "Fresno",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 70000,
  "salary_min": 64680,
  "inferred_at": "2026-06-06T19:17:27.088Z",
  "launch_scope": {
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    "language": "en",
    "location": {
      "raw": "Piccadilly Inn - Fresno, CA 93727; 5155 East Mckinley Avenue, Fresno, CA, 93727, USA",
      "city": "Fresno",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
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    "countries": [
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  "salary_period": "year",
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  "salary_currency": "USD"
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{}

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    "city": "Fresno",
    "jobId": 406262,
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    "jobTitle": "FRONT OFFICE MANAGER",
    "location": "Piccadilly Inn - Fresno, CA 93727",
    "startDate": "",
    "clientCode": "0JG13",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><u><span style=\"font-family:Montserrat;\">About our company:</span></u></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">At every level, the Springboard team is dedicated to going <em>Above &amp; Beyond</em> to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. </span><a href=\"https://www.springboardhospitality.com/\" target=\"_blank\"><span style=\"font-family:Montserrat;\">https://www.springboardhospitality.com/</span></a></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><u><span style=\"font-family:Montserrat;\">Primary mission: </span></u></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Direct and supervise the daily operations of the hotel&rsquo;s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. </span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-family:Montserrat;\">SCOPE OF WORK + TEAM</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Reports to Front Office Manager</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Perform special projects and other responsibilities as assigned. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Participate in hotel committees, MOD program and task force assignments.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Assist the General Manager in all areas requested and act in his/her place during his/her absence</span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-size:12pt;\"><span style=\"font-family:Montserrat;\">RESPONSIBILITIES </span></span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Organize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Implement emergency training and procedures to ensure appropriate protection of the hotel&#39;s guests, staff and company assets. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.</span></span></span></li>\r\n</ul>\r\n",
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    "salaryRange": "$64,680.00 - $70,000.00 Salary/year",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"FRONT OFFICE MANAGER\",\"identifier\":\"J0JG13406262\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A563C2B507A952E68EFB59C308F1BE33/jobs/406262\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A563C2B507A952E68EFB59C308F1BE33\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":64680,\"maxValue\":70000,\"unitText\":\"\"}},\"datePosted\":\"2025-11-07\",\"description\":\"Job DetailsJob Location: Piccadilly Inn - Fresno, CA 93727Salary Range: $64,680.00 - $70,000.00 Salary/yearAbout our company:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSpringboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. \\r\\n\\r\\nSpringboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. \\r\\n\\r\\nAt every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.\\r\\n\\r\\nSpringboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.\\r\\n\\r\\nSpringboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary mission: \\r\\n\\r\\nDirect and supervise the daily operations of the hotel&rsquo;s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSCOPE OF WORK + TEAM\\r\\n\\r\\n\\r\\n\\tReports to Front Office Manager\\r\\n\\tPerform special projects and other responsibilities as assigned. \\r\\n\\tParticipate in hotel committees, MOD program and task force assignments.\\r\\n\\tAssist the General Manager in all areas requested and act in his/her place during his/her absence\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tReview VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.\\r\\n\\tCompute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. \\r\\n\\tPerforming front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. \\r\\n\\tRemain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. \\r\\n\\tCommunicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. \\r\\n\\tOrganize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations. \\r\\n\\tMonitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service. \\r\\n\\tRefer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction. \\r\\n\\tImplement emergency training and procedures to ensure appropriate protection of the hotel&#39;s guests, staff and company assets. \\r\\n\\tAssist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.\\r\\n\\r\\nQualificationsEXPERIENCE:\\r\\n\\r\\n\\r\\n\\tPrior Experience:\\r\\n\\r\\n\\t\\r\\n\\t\\t3+ years of employment in a related position with this company or other organization(s).\\r\\n\\t\\r\\n\\t\\r\\n\\tIT Expertise: \\r\\n\\t\\r\\n\\t\\tAdvanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred. \\r\\n\\t\\tAbility to operate a computer, calculator, phone switchboard/console, printer, radio—blue tooth\\r\\n\\t\\t \\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\tEducation: \\r\\n\\r\\n\\t\\r\\n\\t\\tTwo-Year College Degree or equivalent required\\r\\n\\t\\r\\n\\t\\r\\n\\tSubject Expertise: \\r\\n\\t\\r\\n\\t\\tRequires thorough knowledge of the Front Office Operation\\r\\n\\t\\tRequires Supervisory/Management skills  \\r\\n\\t\\tMust maintain a warm and friendly demeanor; maintains composure and objectivity when needed\\r\\n\\t\\tVery good telephone and guest relations etiquette and skills\\r\\n\\t\\tDemonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.\\r\\n\\t\\tRead and abide by all the regulations and rules of conduct stated in the Associate Handbook.\\r\\n\\t\\tMust be service oriented with excellent customer service and sales skills\\r\\n\\t\\tMust be able to effectively communicate to guests, management, and coworkers\\r\\n\\t\\tGood written/verbal communication skills;\\r\\n\\t\\tMust be energetic and outgoing\\r\\n\\t\\tMust possess excellent interpersonal and organizational skills\\r\\n\\t\\tMust be able to follow directions with attention to detail, speed and accuracy\\r\\n\\t\\tMust be a team player with the ability to work under minimal supervision\\r\\n\\t\\tMust be able to multi-task in a fast-paced work environment\\r\\n\\t\\tMust be able to understand and work with basic financial information and solve basic arithmetic problems\\r\\n\\t\\tMust be able to type 45 wpm and have the ability to input data and access information on the computer\\r\\n\\t\\tMust be able to exercise confidentiality and discretion. \\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nOTHER EXPECTATIONS: \\r\\n\\r\\n\\r\\n\\tAbide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.\\r\\n\\tDemonstrate a working knowledge of all company safety and security procedures.\\r\\n\\tTravel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.\\r\\n\\tHours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBenefits:\\r\\n\\r\\nSpringboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:\\r\\n\\r\\nFull Time Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive Base Salary\\r\\n\\tPTO\\r\\n\\tMedical, Dental, Vision, Life, Pet Insurance\\r\\n\\t401K\\r\\n\\tCostco Membership\\r\\n\\tBereavement Leave\\r\\n\\tManagement Contract Referral Program\\r\\n\\tEducation Assistance\\r\\n\\r\\n\\r\\nAdditional Per Position \\r\\n\\r\\n\\r\\n\\tEmployee Rates at all of Springboard Hospitality’s 35+ Hotels\\r\\n\\tMonthly Cell Phone Stipend\\r\\n\\tDry Cleaning Services\\r\\n\\tHotel Level Executive Bonus Program\\r\\n\\tRetention Bonuses\\r\\n\\tLead Share Program\\r\\n\\tAssociate of the Month/Quarter &amp; Company-wide Associate of the Year Programs\\r\\n\\tAssociate Referral Bonus Program\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSpringboard Hospitality Core Values: \\r\\n\\r\\n\\r\\n\\tCONNECTED. We are plugged into people, technology and the cutting edge of culture.\\r\\n\\tINDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. \\r\\n\\tCOLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.\\r\\n\\tPERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.\\r\\n\\tDYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nOLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.\",\"responsibilities\":\"About our company:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSpringboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. \\r\\n\\r\\nSpringboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. \\r\\n\\r\\nAt every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.\\r\\n\\r\\nSpringboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.\\r\\n\\r\\nSpringboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPrimary mission: \\r\\n\\r\\nDirect and supervise the daily operations of the hotel&rsquo;s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSCOPE OF WORK + TEAM\\r\\n\\r\\n\\r\\n\\tReports to Front Office Manager\\r\\n\\tPerform special projects and other responsibilities as assigned. \\r\\n\\tParticipate in hotel committees, MOD program and task force assignments.\\r\\n\\tAssist the General Manager in all areas requested and act in his/her place during his/her absence\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tReview VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.\\r\\n\\tCompute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. \\r\\n\\tPerforming front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. \\r\\n\\tRemain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. \\r\\n\\tCommunicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. \\r\\n\\tOrganize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations. \\r\\n\\tMonitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service. \\r\\n\\tRefer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction. \\r\\n\\tImplement emergency training and procedures to ensure appropriate protection of the hotel&#39;s guests, staff and company assets. \\r\\n\\tAssist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Springboard Hospitality\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A563C2B507A952E68EFB59C308F1BE33\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"5155 East Mckinley Avenue\",\"addressLocality\":\"Fresno\",\"addressRegion\":\"CA\",\"postalCode\":93727,\"addressCountry\":\"USA\"}},\"qualifications\":\"EXPERIENCE:\\r\\n\\r\\n\\r\\n\\tPrior Experience:\\r\\n\\r\\n\\t\\r\\n\\t\\t3+ years of employment in a related position with this company or other organization(s).\\r\\n\\t\\r\\n\\t\\r\\n\\tIT Expertise: \\r\\n\\t\\r\\n\\t\\tAdvanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred. \\r\\n\\t\\tAbility to operate a computer, calculator, phone switchboard/console, printer, radio—blue tooth\\r\\n\\t\\t \\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\tEducation: \\r\\n\\r\\n\\t\\r\\n\\t\\tTwo-Year College Degree or equivalent required\\r\\n\\t\\r\\n\\t\\r\\n\\tSubject Expertise: \\r\\n\\t\\r\\n\\t\\tRequires thorough knowledge of the Front Office Operation\\r\\n\\t\\tRequires Supervisory/Management skills  \\r\\n\\t\\tMust maintain a warm and friendly demeanor; maintains composure and objectivity when needed\\r\\n\\t\\tVery good telephone and guest relations etiquette and skills\\r\\n\\t\\tDemonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.\\r\\n\\t\\tRead and abide by all the regulations and rules of conduct stated in the Associate Handbook.\\r\\n\\t\\tMust be service oriented with excellent customer service and sales skills\\r\\n\\t\\tMust be able to effectively communicate to guests, management, and coworkers\\r\\n\\t\\tGood written/verbal communication skills;\\r\\n\\t\\tMust be energetic and outgoing\\r\\n\\t\\tMust possess excellent interpersonal and organizational skills\\r\\n\\t\\tMust be able to follow directions with attention to detail, speed and accuracy\\r\\n\\t\\tMust be a team player with the ability to work under minimal supervision\\r\\n\\t\\tMust be able to multi-task in a fast-paced work environment\\r\\n\\t\\tMust be able to understand and work with basic financial information and solve basic arithmetic problems\\r\\n\\t\\tMust be able to type 45 wpm and have the ability to input data and access information on the computer\\r\\n\\t\\tMust be able to exercise confidentiality and discretion. \\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nOTHER EXPECTATIONS: \\r\\n\\r\\n\\r\\n\\tAbide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.\\r\\n\\tDemonstrate a working knowledge of all company safety and security procedures.\\r\\n\\tTravel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.\\r\\n\\tHours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBenefits:\\r\\n\\r\\nSpringboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:\\r\\n\\r\\nFull Time Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive Base Salary\\r\\n\\tPTO\\r\\n\\tMedical, Dental, Vision, Life, Pet Insurance\\r\\n\\t401K\\r\\n\\tCostco Membership\\r\\n\\tBereavement Leave\\r\\n\\tManagement Contract Referral Program\\r\\n\\tEducation Assistance\\r\\n\\r\\n\\r\\nAdditional Per Position \\r\\n\\r\\n\\r\\n\\tEmployee Rates at all of Springboard Hospitality’s 35+ Hotels\\r\\n\\tMonthly Cell Phone Stipend\\r\\n\\tDry Cleaning Services\\r\\n\\tHotel Level Executive Bonus Program\\r\\n\\tRetention Bonuses\\r\\n\\tLead Share Program\\r\\n\\tAssociate of the Month/Quarter &amp; Company-wide Associate of the Year Programs\\r\\n\\tAssociate Referral Bonus Program\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSpringboard Hospitality Core Values: \\r\\n\\r\\n\\r\\n\\tCONNECTED. We are plugged into people, technology and the cutting edge of culture.\\r\\n\\tINDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. \\r\\n\\tCOLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.\\r\\n\\tPERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.\\r\\n\\tDYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nOLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.\",\"experienceRequirements\":\"EXPERIENCE:\\r\\n\\r\\n\\r\\n\\tPrior Experience:\\r\\n\\r\\n\\t\\r\\n\\t\\t3+ years of employment in a related position with this company or other organization(s).\\r\\n\\t\\r\\n\\t\\r\\n\\tIT Expertise: \\r\\n\\t\\r\\n\\t\\tAdvanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred. \\r\\n\\t\\tAbility to operate a computer, calculator, phone switchboard/console, printer, radio—blue tooth\\r\\n\\t\\t \\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\tEducation: \\r\\n\\r\\n\\t\\r\\n\\t\\tTwo-Year College Degree or equivalent required\\r\\n\\t\\r\\n\\t\\r\\n\\tSubject Expertise: \\r\\n\\t\\r\\n\\t\\tRequires thorough knowledge of the Front Office Operation\\r\\n\\t\\tRequires Supervisory/Management skills  \\r\\n\\t\\tMust maintain a warm and friendly demeanor; maintains composure and objectivity when needed\\r\\n\\t\\tVery good telephone and guest relations etiquette and skills\\r\\n\\t\\tDemonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.\\r\\n\\t\\tRead and abide by all the regulations and rules of conduct stated in the Associate Handbook.\\r\\n\\t\\tMust be service oriented with excellent customer service and sales skills\\r\\n\\t\\tMust be able to effectively communicate to guests, management, and coworkers\\r\\n\\t\\tGood written/verbal communication skills;\\r\\n\\t\\tMust be energetic and outgoing\\r\\n\\t\\tMust possess excellent interpersonal and organizational skills\\r\\n\\t\\tMust be able to follow directions with attention to detail, speed and accuracy\\r\\n\\t\\tMust be a team player with the ability to work under minimal supervision\\r\\n\\t\\tMust be able to multi-task in a fast-paced work environment\\r\\n\\t\\tMust be able to understand and work with basic financial information and solve basic arithmetic problems\\r\\n\\t\\tMust be able to type 45 wpm and have the ability to input data and access information on the computer\\r\\n\\t\\tMust be able to exercise confidentiality and discretion. \\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\nOTHER EXPECTATIONS: \\r\\n\\r\\n\\r\\n\\tAbide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.\\r\\n\\tDemonstrate a working knowledge of all company safety and security procedures.\\r\\n\\tTravel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.\\r\\n\\tHours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBenefits:\\r\\n\\r\\nSpringboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:\\r\\n\\r\\nFull Time Benefits\\r\\n\\r\\n\\r\\n\\tCompetitive Base Salary\\r\\n\\tPTO\\r\\n\\tMedical, Dental, Vision, Life, Pet Insurance\\r\\n\\t401K\\r\\n\\tCostco Membership\\r\\n\\tBereavement Leave\\r\\n\\tManagement Contract Referral Program\\r\\n\\tEducation Assistance\\r\\n\\r\\n\\r\\nAdditional Per Position \\r\\n\\r\\n\\r\\n\\tEmployee Rates at all of Springboard Hospitality’s 35+ Hotels\\r\\n\\tMonthly Cell Phone Stipend\\r\\n\\tDry Cleaning Services\\r\\n\\tHotel Level Executive Bonus Program\\r\\n\\tRetention Bonuses\\r\\n\\tLead Share Program\\r\\n\\tAssociate of the Month/Quarter &amp; Company-wide Associate of the Year Programs\\r\\n\\tAssociate Referral Bonus Program\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nSpringboard Hospitality Core Values: \\r\\n\\r\\n\\r\\n\\tCONNECTED. We are plugged into people, technology and the cutting edge of culture.\\r\\n\\tINDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. \\r\\n\\tCOLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.\\r\\n\\tPERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.\\r\\n\\tDYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nOLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.\",\"validThrough\":\"-0001-11-30\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<p><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\"><span style=\"color:#000000;\">EXPERIENCE:</span></span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Prior Experience:</span></span></strong></span></span>\r\n\r\n\t<ul style=\"list-style-type:square;\">\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">3+ years of employment in a related position with this company or other organization(s).</span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">IT Expertise: </span></span></strong></span></span>\r\n\t<ul style=\"list-style-type:square;\">\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:10.5pt;\"><span style=\"font-family:Montserrat;\">Advanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred. </span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Ability to operate a computer, calculator, phone switchboard/console, printer, radio—blue tooth</span></span></span></li>\r\n\t\t<li> </li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Education: </span></span></strong></span></span>\r\n\r\n\t<ul style=\"list-style-type:square;\">\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Two-Year College Degree or equivalent required</span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Subject Expertise: </span></span></strong></span></span>\r\n\t<ul style=\"list-style-type:square;\">\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Requires thorough knowledge of the Front Office Operation</span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Requires Supervisory/Management skills  </span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Must maintain a warm and friendly demeanor; maintains composure and objectivity when needed</span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span style=\"font-family:Montserrat;\">Very good telephone and guest relations etiquette and skills</span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Montserrat;\"><span style=\"color:#000000;\">Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</span></span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Montserrat;\"><span style=\"color:#000000;\">Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.</span></span></span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be service oriented with excellent customer service and sales skills</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be able to effectively communicate to guests, management, and coworkers</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Good written/verbal communication skills;</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be energetic and outgoing</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must possess excellent interpersonal and organizational skills</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be able to follow directions with attention to detail, speed and accuracy</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be a team player with the ability to work under minimal supervision</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be able to multi-task in a fast-paced work environment</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be able to understand and work with basic financial information and solve basic arithmetic problems</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be able to type 45 wpm and have the ability to input data and access information on the computer</span></span></span></li>\r\n\t\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Must be able to exercise confidentiality and discretion. </span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><strong><span style=\"font-family:Montserrat;\">OTHER EXPECTATIONS: </span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Demonstrate a working knowledge of all company safety and security procedures.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><u><span style=\"font-family:Montserrat;\">Benefits:</span></u></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Full Time Benefits</span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Competitive Base Salary</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">PTO</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Medical, Dental, Vision, Life, Pet Insurance</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">401K</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Costco Membership</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Bereavement Leave</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Management Contract Referral Program</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Education Assistance</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Additional Per Position </span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Employee Rates at all of Springboard Hospitality’s 35+ Hotels</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Monthly Cell Phone Stipend</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Dry Cleaning Services</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Hotel Level Executive Bonus Program</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Retention Bonuses</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Lead Share Program</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">Associate Referral Bonus Program</span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><u><span style=\"font-family:Montserrat;\">Springboard Hospitality Core Values: </span></u></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">CONNECTED. We are plugged into people, technology and the cutting edge of culture.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-family:Montserrat;\">DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Montserrat;\">OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer.  Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.  Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</span></span></span></span></span></p>",
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