Fixed-Term Coordinating Center Associate

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><h2><span style=\"font-family: arial, sans-serif;\">Coordinating Center Associate - Customer Service Support</span></h2></div><div style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; padding-top: 15px; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div><div><div><p><span style=\"font-family: arial, sans-serif;\">As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving&nbsp;patient outcomes and advancing healthcare.&nbsp;At UBC&nbsp;we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.</span></p><p><span style=\"font-family: arial, sans-serif;\">Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!&nbsp;</span></p><p style='box-sizing: border-box; margin: 0px 0px 9px; color: rgba(18, 18, 18, 0.7); font-family: \"Noi Grotesk\", system-ui, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"background-color: rgb(247, 218, 100); font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><u>Please, note that this opportunity will be fixed-term, with potential of transitioning to a regular/permanent opportunity.&nbsp;</u></span></strong></p><p style='box-sizing: border-box; margin: 0px 0px 9px; color: rgba(18, 18, 18, 0.7); font-family: \"Noi Grotesk\", system-ui, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Location:</strong> Remote, US&nbsp;<br style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Start Date:&nbsp;</strong>06/29/2026<br style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Training:&nbsp;</strong>8:00 AM-4:30 PM EST (3 to 6 weeks long)<br style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Primary shifts:</strong> 8:00 AM&ndash;4:30 PM EST or 9:00 AM&ndash;5:30 PM EST (rotating)<br style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Evening shifts:</strong> 10:00 AM&ndash;7:00 PM EST or 11:00 AM&ndash;8:00 PM EST, scheduled 1&ndash;5 times per month.<strong style=\"box-sizing: border-box; font-weight: bold;\">&nbsp;</strong>Schedule is provided a month in advance.&nbsp;<br style=\"box-sizing: border-box;\"></span></p><p><span style=\"font-family: arial, sans-serif;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;\"><strong><u>Brief Description:&nbsp;<br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></u></strong>Provide consistent customer service support to all stakeholders for the assigned program(s)<br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><u><strong>Specific Job Duties:</strong></u></span></p><ul><li style=\"font-family: arial, sans-serif;\">Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Provide consistent customer service support to all stakeholders for the assigned program(s).&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Working knowledge of program guidelines, medication, or disease being referenced in call scripts.</li><li style=\"font-family: arial, sans-serif;\">Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.</li><li style=\"font-family: arial, sans-serif;\">Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.</li><li style=\"font-family: arial, sans-serif;\">Escalate potential problems or issues that require management&rsquo;s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.</li><li style=\"font-family: arial, sans-serif;\">When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.</li><li style=\"font-family: arial, sans-serif;\">Ensure all assigned project tasks are completed.</li><li style=\"font-family: arial, sans-serif;\">Provide new and/or updated training materials as needed.</li><li style=\"font-family: arial, sans-serif;\">Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed.</li><li style=\"font-family: arial, sans-serif;\">When applicable, may be responsible for preparation of program compliance materials for client meetings.</li><li style=\"font-family: arial, sans-serif;\">When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.&nbsp;</li><li style=\"font-family: arial, sans-serif;\">When applicable, may be responsible for processing honorarium.</li><li style=\"font-family: arial, sans-serif;\">Review documents for program standards and take appropriate action.</li><li style=\"font-family: arial, sans-serif;\">Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.</li><li style=\"font-family: arial, sans-serif;\">Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.</li></ul><p><span style=\"font-family: arial, sans-serif;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span></p><p><span style=\"font-family: arial, sans-serif;\"><strong><u>Required Skills and Qualifications:</u></strong></span></p><ul><li style=\"font-family: arial, sans-serif;\">High School Graduate; some college preferred</li><li style=\"font-family: arial, sans-serif;\">3+ years of relevant experience&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Customer service experience preferred</li><li style=\"font-family: arial, sans-serif;\">Proficient in multitasking and ability to prioritize tasks</li><li style=\"font-family: arial, sans-serif;\">Proficiency with personal computers including Microsoft Office&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Excellent written and verbal communication skills&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Ability to work on complex programs or multiple programs at the same time requiring critical thought processing</li><li style=\"font-family: arial, sans-serif;\">Ability to adapt in a dynamic work environment</li><li style=\"font-family: arial, sans-serif;\">Ability to maintain accurate information and make decisions with minimal supervision</li><li style=\"font-family: arial, sans-serif;\">Ability to work a flexible schedule that could include 24/7 on call coverage shifts</li></ul><div><div><div><div><div><div><p><span style=\"font-family: arial, sans-serif;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span></p><p><span style=\"font-family: arial, sans-serif;\"><u><strong>Benefits:</strong></u></span></p><p><span style=\"font-family: arial, sans-serif;\">At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif;\">Here are some of the exciting perks UBC offers:</span></p><ul><li style=\"font-family: arial, sans-serif;\">Remote opportunities</li><li style=\"font-family: arial, sans-serif;\">Competitive salaries</li><li style=\"font-family: arial, sans-serif;\">Growth opportunities for promotion</li><li style=\"font-family: arial, sans-serif;\">401K with company match*</li><li style=\"font-family: arial, sans-serif;\">Tuition reimbursement</li><li style=\"font-family: arial, sans-serif;\">Flexible work environment</li><li style=\"font-family: arial, sans-serif;\">20 days PTO, accrued</li><li style=\"font-family: arial, sans-serif;\">Paid Holidays</li><li style=\"font-family: arial, sans-serif;\">Employee assistance programs&nbsp;</li><li style=\"font-family: arial, sans-serif;\">Medical, Dental, and vision coverage</li><li style=\"font-family: arial, sans-serif;\">HSA/FSA</li><li style=\"font-family: arial, sans-serif;\">Telemedicine(Virtual doctor appointments)</li><li style=\"font-family: arial, sans-serif;\">Wellness program</li><li style=\"font-family: arial, sans-serif;\">Adoption assistance</li><li style=\"font-family: arial, sans-serif;\">Short term disability</li><li style=\"font-family: arial, sans-serif;\">Long term disability</li><li style=\"font-family: arial, sans-serif;\">Life insurance</li><li style=\"font-family: arial, sans-serif;\">Discount programs</li></ul><p><span style=\"font-family: arial, sans-serif;\"><em>UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. &nbsp;We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.</em></span></p></div></div></div></div></div></div><div><div><div><p><span style=\"font-family: arial, sans-serif;\"><em><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></em></span></p><p><span style=\"font-family: arial, sans-serif;\"><em>#LI-AB1</em></span></p><p><span style=\"font-family: arial, sans-serif;\"><em>#LI-Remote</em></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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