Security Dispatcher Part-Time (Split Shift)

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    "url": "https://careers-columbuszoo.icims.com/jobs/3219/security-dispatcher-part-time-%28split-shift%29/job",
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    "title": "Security Dispatcher Part-Time (Split Shift)",
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    "datePosted": "2024-06-06T19:29:37.034Z",
    "description": "<h2>Overview</h2>\n<p><strong></strong></p>\n<p> </p>\n<p><strong>The Columbus Zoo and Aquarium is seeking a reliable and professional Part-Time Security Dispatcher to support our team across a split shift schedule, covering both first and third shifts. This role is essential in maintaining effective communication throughout the organization during both operating and non-operating hours. The Security Dispatcher handles emergency and non-emergency operations and operates as the central radio “base” for internal communications.</strong></p>\n<p> </p>\n<p>Responsible for facilitating departmental and organizational communication during operating and non-operating hours; during emergency and non-emergency operations.  </p>\n<p>Serves as after-hours receptionist and radio \"base\" operator.</p>\n<p><em>This position offers a competitive hourly rate of</em> $21.84–$26.76, <em>based on your experience!</em></p>\n<p> </p>\n<p><strong>Schedule:</strong></p>\n<p>Saturday and Sunday from 7:00 AM to 3:30 PM, and Monday and Tuesday nights from 11:00 PM to 7:30 AM</p>\n<h2>Responsibilities</h2>\n<p><strong>Communication and Coordination</strong></p>\n<ul>\n <li>Operates two-way radio system, answering calls to \"Security\" or “Dispatch” from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.</li>\n <li>Contacts internal and external emergency personnel as needed via a two-way radio system and phone and effectively dispatches to the correct location.</li>\n <li>Accurately responds to and records information from incoming telephone and radio calls.</li>\n <li>Assists and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).</li>\n</ul>\n<p><strong>Monitoring and Reporting</strong></p>\n<ul>\n <li>Operates access control system and maintains an accurate log of all personnel gaining access.</li>\n <li>Operates and monitors security cameras and reports unusual activities to Security Management.</li>\n <li>Enters and distributes incident, injury, and crash reports utilizing the Security Reports database.</li>\n <li>Completes and maintains daily dispatch logs, incident reports, worker’s compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.</li>\n</ul>\n<p><strong>Emergency Response and Safety</strong></p>\n<ul>\n <li>Demonstrates a comprehensive knowledge of and actively participates in the Emergency Response Plan (ERP), and able to pass a semi-annual test on the ERP.</li>\n <li>Demonstrates a calm professional composure during emergencies and stressful situations.</li>\n <li>Attends to any employees or guests that are injured until medical personnel arrive using trained CPR, ERT, and AED CZFP practices.</li>\n <li>Always maintains confidentiality of sensitive information.</li>\n</ul>\n<p><strong>Administrative and Support Duties</strong></p>\n<ul>\n <li>Creates Year-Round and Seasonal Employee and Volunteer ID cards and accurately records the information.</li>\n <li>Assists Safety and Security Management with clerical support duties as needed.</li>\n <li>Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.</li>\n <li>Implements sustainable practices in daily tasks whenever possible.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Communication and Customer Service</strong></p>\n<ul>\n <li>Comfortable handling multi-line phones and providing clear, professional customer service in a fast-paced environment.</li>\n <li>The ability to demonstrate excellent telephone and radio etiquette.</li>\n <li>Ability to communicate well both verbally and in writing.</li>\n <li>The ability to provide excellent guest service by interacting with guests positively and upholding the guest service standards.</li>\n <li>Ability to develop and maintain cooperative working relationships with all Columbus Zoo Family of Parks (CZFP) team members and contacts regarding company business.</li>\n</ul>\n<p><strong>Technical and Operational Skills</strong></p>\n<ul>\n <li>Basic computer skills (e.g., Microsoft Excel, Word, Office, and web-based applications).</li>\n <li>Ability to successfully perform multiple tasks simultaneously such as video camera monitoring and radio dispatching/monitoring.</li>\n <li>Ability to utilize basic record-keeping techniques.</li>\n</ul>\n<p><strong>Situational Awareness and Response</strong></p>\n<ul>\n <li>Ability to be alert to potentially abnormal conditions.</li>\n <li>Ability to think and act quickly, with good judgment, in all situations, including emergencies.</li>\n</ul>\n<p><strong>Flexibility and Self-Management</strong></p>\n<ul>\n <li>Ability to work a flexible schedule including evenings, weekends, and holidays.</li>\n <li>The ability to plan and organize work in an efficient and cost-effective manner without direct supervision.</li>\n <li>High school diploma or equivalent. </li>\n</ul>",
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