Bilingual Auto Repair Customer Service Representative (Jr. Protection Claims Adjuster)

{
  "content_hash": "2c83f231a56aa26e86978ce4e62f2d13520f13059979f4ace9fd03d4739a1b2e",
  "source_hash": "c2de8398e2df34b0f83c1d1d48c771458826f12d63fb8cc7953efb9c5709e6bd",
  "last_changed_at": "2026-05-29T07:01:59.301Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Lake Forest, CA",
    "city": "Lake Forest",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 21.5,
  "salary_min": 20,
  "inferred_at": "2026-06-19T07:57:21.338Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Lake Forest, CA",
      "city": "Lake Forest",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "hour",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Essential Functions:",
      "content": "<div>\n<p><strong>Customer Service &amp; Claims Adjudication:</strong></p>\n\n<li>Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation &amp; Change.</li>\n<li>Return after-hours voicemail messages and/or distribute them to their intended recipients, first thing every morning and timely during business hours if messages are received.</li>\n<li>Distribute and sort incoming claims e-faxes, locate corresponding claims, and place e-faxes into the pending documents sections.</li>\n<li>Respond to emails from the general claims inbox, locate corresponding claims, and place files into pending document sections when applicable.</li>\n<li>Notify management if any escalated attorney, department of insurance, or equivalent files are received.</li>\n<li>Open all incoming claims mail, locate corresponding claims, scan/save onto shared drive, place the file into the pending documents sections, and maintain file retention policies.</li>\n<li>Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage.</li>\n<li>Place outbound claims calls and communicate follow-up information as needed.</li>\n<li>Communicate new claims instructions and/or provide claim forms.</li>\n<li>Review incoming claim documents assigned to you and/or your teammates.</li>\n<li>Review and respond to incoming emails and text messages within the same business date of receipt with a target of 1-business hour from receipt.</li>\n<li>Gather any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.</li>\n<li>Ensure 100% of all authorized claims are approved by the appropriate parties, prior to authorization.</li>\n<li>Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization within 1 business hour of receipt if no additional information is required.</li>\n<li>Ensure all claim handling and communication are handled within our desired metrics.</li>\n<li>Provide simple claims web navigation support.</li>\n<li>Maintain professional and technical knowledge.</li>\n<li>Work independently &amp; proactively.</li>\n<li>Assist the Protection Claims Supervisor with various projects.</li>\n\n<p><strong>Processing Claim Payments/Reimbursements:</strong></p>\n\n<li>Accurately calculate claim payments in accordance with the applicable agreement terms and state requirements.</li>\n<li>Upon receipt of final invoices/repair orders, verify all required information has been provided, verify the name, and address of the payee, and enter payments into our operating system.</li>\n<li>Utilize and Promote US Bank Credit Card for most claims’ reimbursements.</li>\n\n<p><strong>Claims Quality Control:</strong></p>\n\n<li>Maintain a minimum score of Job Well Done on the monthly Key Objectives, which includes the following screening: file audits, calls, new claim handling, attendance, and actively participating in monthly 1-on-1s and coaching and development plans.</li>\n\n<p><strong>Be a Team Player with Other Departments:</strong></p>\n\n<li>Support other teams.</li>\n<li>Cross-train to gain basic knowledge of other departments within our organization.</li>\n<li>Share ideas that may help with organizational productivity.</li>\n\n</div>"
    },
    {
      "text": "Required Knowledge, Skills, and Abilities:",
      "content": "<div>\n\n<li>Reliable and punctual</li>\n<li>Keeps a positive attitude and remains cool under stress</li>\n<li>Plan, organize, prioritize, and complete projects and assignments in a timely manner</li>\n<li>Detail-oriented, accurate, and highly organized</li>\n<li>Displays pride in work</li>\n<li>Active listener with the ability to adapt/respond to various types of personalities</li>\n<li>Receptive to coaching and development</li>\n<li>Interact effectively with associates, management, and internal and external customers</li>\n<li>Superior communication skills, both written and verbal</li>\n<li>Demonstrate that you can solve customer problems using creative and effective techniques</li>\n<li>Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards</li>\n<li>Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications</li>\n<li>Ability to type at least 40 wpm + Strong 10-key</li>\n<li>Strong mathematical aptitude</li>\n<li>Operate a calculator and related office equipment</li>\n<li>Proven ability to multi-task and handle interruptions</li>\n<li>Ability to work flexible hours</li>\n\n</div>"
    },
    {
      "text": "Required Education and Experience:",
      "content": "<div>\n\n<li>Bachelor’s degree or equivalent work experience (see below)</li>\n<li>Bilingual in English/Spanish</li>\n<li>2+ years of clerical/administrative experience</li>\n<li>2+ years of customer service experience</li>\n<li>2+ years of call center experience</li>\n\n</div>"
    },
    {
      "text": "Preferred Skills:",
      "content": "<div>\n\n<li>Knowledge and experience within the automotive or insurance industry</li>\n\n</div>"
    },
    {
      "text": "Work Environment and Physical Requirements:",
      "content": "<div>\n\n<li>Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus.&nbsp;</li>\n<li>Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment&nbsp;</li>\n<li>Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.&nbsp;</li>\n<li>Ability to frequently sit for long periods of time.&nbsp;</li>\n<li>Ability to hear and talk, both in person and by phone.&nbsp;</li>\n<li>Ability to spend extended hours in front of a computer screen&nbsp;</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1778367890197,
  "updatedAt": null,
  "categories": {
    "team": "Customer Support/Operations Generalist (P&C)",
    "location": "Lake Forest, CA",
    "commitment": "Full Time",
    "department": "Customer Experience",
    "allLocations": [
      "Lake Forest, CA"
    ]
  },
  "salaryRange": {
    "max": 21.5,
    "min": 20,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "hybrid"
}