Adventure Course Guide Team Lead

{
  "content_hash": "8d71d2faccb80f32b7af13b782d629a39530f28f2e130bbf253a0b0436fb0df5",
  "source_hash": "89b61142f6e282731a6a02ab7956b8498693f1ee9e15087e2d3155daf38bd0ab",
  "last_changed_at": "2026-05-30T06:10:53.737Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Niagara Falls, Ontario, L2E 3G8, Canada",
    "city": "Niagara Falls",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:48:11.859Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Niagara Falls, Ontario, L2E 3G8, Canada",
      "city": "Niagara Falls",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "209",
    "isRemote": null,
    "location": {
      "city": "Niagara Falls",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18944",
    "locationType": "0",
    "jobOpeningName": "Adventure Course Guide Team Lead",
    "departmentLabel": "Niagara",
    "employmentStatusLabel": "Part-Time Seasonal"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Niagara Falls",
      "state": "Ontario",
      "postalCode": "L2E 3G8",
      "addressCountry": "Canada"
    },
    "datePosted": "2025-05-26",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Adventure Course Guide Team Lead</span> </span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Location: Whirlpool Adventure Course</span> </span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Summary</span></span></span><span> </span></p>\n<p><span><span>Whirlpool Adventure Course Guide</span><span> Leads</span><span> provide excellent service for guests on </span><span>the </span><span>A</span><span>dventure </span><span>C</span><span>ourses</span><span>.</span><span> </span><span> </span><span>Guides are knowledgeable, friendly, </span><span>passionate</span><span> and able to put others at ease</span><span>.</span><span>  </span><span>They thrive in the outdoors, love being physically active, are comfortable with heights and get great satisfaction from supervising and </span><span>helping others face challenges and push their boundaries.</span></span><span> </span></p>\n<p><br><br></p>\n<p><span><span>To excel as a Guide</span><span> Lead</span><span>, you </span><span>need to </span><span>have an outgoing, confident personality, think </span><span>fast </span><span>on your feet</span><span>,</span><span> and </span><span>demonstrate</span><span> </span><span>sound judgment</span><span>. </span><span> </span><span>Guide</span><span> Leads</span><span> need to </span><span>work well under pressure, </span><span>be good at listening and </span><span>identifying</span><span> the needs of others, </span><span>providing</span><span> sound advice based on best practices</span><span>, and being assertive</span><span> when </span><span>required</span><span> to ensure that guests minimize activity risk</span><span>.</span><span> </span><span> </span><span>Guide</span><span> Lead</span><span>s</span><span> </span><span>have excellent </span><span>communication </span><span>skills </span><span>and work well individually or as part of a team</span><span>.</span><span>  </span><span>As a </span><span>Team </span><span>Lead, you must be observant, assertive, decisive, </span><span>confident</span><span> and positive in everything you do</span><span>.  </span><span>Leads must keep their team motivated and happy, ensuring their needs are met and that they are empowered to work at their highest </span><span>capacity</span><span>.</span></span><span> </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Responsibilities and Duties</span></span></span><span> </span></p>\n<p><span><span>The </span><span>Adventure Course </span><span>Guide</span><span> Lead</span><span>’s </span><span>responsibilities include, but are not limited to:</span></span><span> </span></p>\n<ul>\n<li><span><span>Ensuring guests enjoy safe, positive, and enriching experiences</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Demonstrating, teaching, and </span><span>assisting</span><span> guests in the use of safety equipment</span><span> and element use</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensuring the </span><span>appropriate fit</span><span>, adjustments, and use of equipment before and during activity</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensuring guests</span><span> and team members</span><span> respect rules without compromise</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitoring elements for risk management; assessing and intervening when situations require </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Reporting all</span><span> abnormalities, malfunctions, and</span><span> incidents</span><span> </span><span>of guests or fellow co-workers </span><span>to </span><span>Leadership Team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintaining a clean work environment with tasks including – but not limited to – </span><span>cleaning, sweeping, mopping, trash removal, etc. as </span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conducting ongoing equipment inspections and escalating all issues</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Providing excellent customer service and guest engagement</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Passing on any positive or negative feedback from guests to the Leadership Team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Being aware of environmental risks due to weather (heat, snow, ice, rain, wind, lightning, etc.)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participating as a positive and proactive member of the WildPlay team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Learning and implementing guest assistance/rescue techniques in advance of need</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinating staff to effectively </span><span>operate</span><span> the park </span><span>daily</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Overseeing the Guide team throughout their day, ensuring that all daily gear inspections, course opening inspections are complete</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> in coaching </span><span>members of the Element team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Taking </span><span>appropriate actions</span><span> to manage risks (hydration, element evacuation procedures, signs of frostbite, hypothermia, hyperthermia, heat stroke, etc.)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Carrying out other work as directed by Supervisors/Leadership Team</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Performing regular guiding shifts</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Following and adhering to Corrective Action procedures when necessary</span></span><span> </span></li>\n<li><span><span>Physical demands include continuously holding, </span><span>carrying</span><span> and lifting equipment, frequent walking/ </span><span>standing</span><span>, and frequent bending/twisting/kneeling</span></span></li>\n</ul>\n<p><br></p>\n<p><em><span>WildPlay Niagara Falls is committed to fostering an inclusive and equitable workplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contact [email protected] so that appropriate arrangements can be made.</span><span> </span></em></p>\n<p><em><span> </span></em></p>\n<p><em><span>Please note that this role involves essential physical duties, including working at heights, climbing, lifting, prolonged standing, and operating in an outdoor environment in varying weather conditions. Candidates must be able to safely perform these core job requirements.</span><span> </span></em></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Required Qualifications and Skills</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Previous experience in a leadership role</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span><span>Current </span></span><span style=\"font-weight: bold\"><span><span>Standard First-Aid and CPR-C Certification </span></span></span><span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Previous</span><span> e</span><span>xperience in delivering excellent customer servic</span><span>e</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to consistently deliver </span><span>high standards</span><span> of work in all weather conditions outdoors, including extreme heat, humidity, and temperature change</span><span>s</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Unfailing attention to detail</span><span> and e</span><span>xcellent communication skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Sound judgment and strong decision-making skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to act both independently and as a team player</span></span><span> </span></li>\n<li><span><span>A positive attitude and openness to feedback</span></span><span> </span></li>\n<li><span><span>Ability to lift to 300lbs with a 4:1 pulley system</span></span><span> </span></li>\n</ul>\n<p><span><span><span style=\"text-decoration: underline\">Note</span>:</span></span><span><span> On-the-job training will be provided upon employment.</span></span><span> </span><span style=\"font-weight: bold\"><br></span><br></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Preferred Qualifications and Skills</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience in outdoor recreation activities; high ropes and camp experience </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\">Experience in a risk-management position </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working in a fast-paced, hospitality/</span><span>tourism-based</span><span> environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Bilingualism considered an asset</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Work Department</span></span></span><span> </span></p>\n<p><span><span>Adventure Course Guide Leads fall under the Elements department, reporting to Park Management. Element G</span><span>uide’s look to this position for guidance, support, and leadership.</span><span> </span></span><span> </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Work Schedule</span></span></span><span> </span></p>\n<p><span><span>This is classified as a </span><span>pa</span><span>rt</span><span>-time </span><span>seasonal position. Our </span></span><span style=\"font-weight: bold\"><span><span>peak </span></span></span><span><span>season typically runs from </span><span>May </span><span>to September depending on the weather and the needs of the business</span><span>.  </span><span>Specific employee contracts </span><span>can be </span><span>flexible and adaptable to individual availability.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Adventure Course Guide Leads</span><span> work a flexible schedule of full-time and part-time employment</span><span>.  </span><span>This includes working evenings, weekends, and holidays.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Apply Online: </span></span><a href=\"https://www.wildplay.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\"><span><span>https://www.wildplay.com/careers</span></span></a><span> </span></p>",
    "compensation": "$18.50 Hourly",
    "departmentId": "18944",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Adventure Course Guide Team Lead",
    "departmentLabel": "Niagara",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://wildplay.bamboohr.com/careers/209",
    "employmentStatusLabel": "Part-Time Seasonal"
  }
}