Customer Support Escalation Engineer

{
  "content_hash": "91495bd6b33102c8a73f5028719e243533ee77942b6ea0402a9a1d05859eea5b",
  "source_hash": "3ab6f834430f46ba520dbc80630a2cc06822ac6771e44f58d49f3e78c6d6e9ed",
  "last_changed_at": "2026-06-04T12:13:00.908Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "IPA - HQ, Duluth, GA, United States",
    "city": "Duluth",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T10:16:49.052Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "IPA - HQ, Duluth, GA, United States",
      "city": "Duluth",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "63937d82-a3fe-48df-8add-b4052a887c0d",
  "Title": "Customer Support Escalation Engineer",
  "Distance": null,
  "Featured": true,
  "FullTime": true,
  "Locations": [
    {
      "Id": "f21a2f17-1248-562a-a25a-32754208dd45",
      "Address": {
        "City": "Duluth",
        "Line1": "3059 Premiere Pkwy",
        "Line2": "Suite 200",
        "State": {
          "Code": "GA",
          "Name": "Georgia"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "30097"
      },
      "Coordinates": {
        "Latitude": 33.999417668648704,
        "Longitude": -84.09861019382542
      },
      "DisplayName": false,
      "LocalizedName": "IPA - HQ",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": true,
      "LocalizedLocationId": "IPAHQ",
      "DisplayStreetAddress": false,
      "LocalizedDescription": "IPA - HQ"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-06-03T14:35:51.573Z",
  "JobCategoryName": "Service",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "The Customer Support Escalation Engineer serves as the final technical escalation point within the Service organization, responsible for resolving the most complex and high-impact customer issues related to IPA products. This role owns case escalation resolution and provides advanced support across multiple channels.\nActing as a bridge for unresolvable cases between the Customer Support team and Engineering, and Operations/Quality, the Escalation Engineer ensures that complex issues are resolved effectively and efficiently, with a goal of developing the expertise to resolve escalated repair issues independently, minimizing the need for Engineering involvement whenever possible.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO018708"
}