Technical Support Engineer (Openstack, Kubernetes)

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          "text": "<p>The <strong>Technical Support Engineer</strong> is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Openstack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired — including cluster operations, components workload management, and troubleshooting containerized environments.&#xa0;&#xa0;</p><p><strong>Main Responsibilities:</strong></p><ul><li><p>Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management.&#xa0;</p></li><li><p>Learn and troubleshoot MOSK&#xa0; (Mirantis Openstack on Kubernetes)&#xa0;</p></li><li><p>Resolve and Handle/Triage IaaS related needs in customer datacenters.</p></li><li><p>Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.</p></li><li><p>Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.</p></li><li><p>Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.</p></li><li><p>Participate in weekend on call rotation and holiday coverage</p></li><li><p>Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution</p></li><li><p>Work with AI tools to increase efficiency and problem solving tasks for customers.&#xa0;</p></li><li><p>Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro</p></li><li><p>Work to troubleshoot any DC networking asks/upgrades, triaging where applicable</p></li></ul>",
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          "text": "<ul><li><p>High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies</p></li><li><p>Knowledge of OpenStack, Neutron, kubernetes and object storage principles</p></li><li><p>Strong English speaking and writing ability required.</p></li><li><p>Expert Linux system administration and troubleshooting skills</p></li><li><p>DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro</p></li><li><p>Networking - tools / Netbox, LibraNMS, Verity, Tailscale,&#xa0; experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper</p></li><li><p>Python, scripting experience, automation concepts</p></li><li><p>Understanding of networking concepts and protocols&#xa0;</p></li><li><p>Alert management experience,&#xa0;</p></li><li><p>Standard Operating Procedure generation (SOP)</p></li><li><p>Change Management experience</p></li><li><p>Good knowledge of virtualization solutions (libvirt, KVM, VMWare)</p></li><li><p>Good knowledge of network and distributed storage solutions&#xa0;</p></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper)</p></li><li><p>Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus)</p></li><li><p>Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm)</p></li><li><p>Kubernetes experience, openstack frameworks</p></li><li><p>TOR switching, networking concepts</p></li></ul><p>&#xa0;</p>",
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          "text": "<p>Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.&#xa0; <a href=\"https://www.mirantis.com/\" rel=\"noopener noreferrer\">https://www.mirantis.com/</a></p>",
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          "text": "<p><strong>What does Mirantis offer you?</strong></p><ul><li>Work with an established Silicon Valley leader in the cloud infrastructure industry;</li><li>Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;</li><li>Be a part of cutting-edge, open-source innovation;</li><li>Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;</li><li>Professional development and training;</li><li>Attend conferences and working groups;</li><li>Company outings, happy hours, hackathons, and tech talks;</li><li>Receive a competitive compensation package with a strong benefits plan.</li></ul><div sr-tagline=\"\"></div><p>We are a&#xa0;<a target=\"_blank\" href=\"https://www.g2.com/reports/grid-report-for-container-management-spring-2022.embed?featured=mirantis-kubernetes-engine-formerly-docker-enterprise&amp;secure%5Bgated_consumer%5D=7ed17484-74e3-4ce8-8ad6-b48b395fbf56&amp;secure%5Btoken%5D=f4b909a5c1a2d1aa71dee93761486db5732a5b82abd47aa75f3353da41e3b92c&amp;utm_campaign=gate-817340\" rel=\"noopener noreferrer\">Leader for Container Management</a>&#xa0;in G2 (#2 after AWS)!</p>",
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