Site Reliability Engineer

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    "description": "<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\"><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif\">OneMarketData</span><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif\"> is continuously searching for bright talent with the skills to make an impact. From developers to data scientists, at OneTick, you will have the opportunity to develop and enhance your problem-solving skills using a combination of analytics, imagination, and talent.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">OVERVIEW</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">We’re a leading RegTech company, delivering advanced market and trade surveillance solutions to some of the world’s top financial institutions, including regulators, exchanges, and brokers.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Our flagship product, OneTick Trade Surveillance, was named Best Trade Surveillance Solution at the TradingTech Insight Awards USA 2025, and is trusted to detect complex forms of market manipulation.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Every day, our systems process and analyze massive volumes of market data - helping firms stay compliant with global regulatory standards like MiFID II, SEC, FINRA, ASIC, and IIROC.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">We’re now looking for a seasoned SRE Engineer to help us ensure the stability, scalability, and performance of our services as we continue to grow!</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">Prior to advancing with your application, we kindly request that you review the</span><a href=\"https://www.onetick.com/omd-hr-and-recruiting-notice\" target=\"_blank\" rel=\"noopener noreferrer\"><br><span style=\"font-family: Arial, sans-serif\">CONSENT NOTICE FOR HR AND RECRUITING</span></a><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> provided by OneMarketData. Your attention to this matter is greatly appreciated.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">You'll thrive in this role if you're someone who</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Takes ownership of service reliability and acts quickly when systems signal problems, while trying to prevent problems proactively</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Systematically approaches bottlenecks within the system (and has map of these bottlenecks overall), converts them to measurable digits (including RPO, RTO, etc.) and provides remediation measures</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Is able to switch between operational and system level issues</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Enjoys being the bridge between technical teams and customers — translating complex issues into clear, timely communication - and is ready to accommodate partially support nature of the job</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Is methodical and detail-oriented, with process mindset and understanding of the documentation importance</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Has a genuine interest in financial markets and trading workflows</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">• Wants to grow in reliability of complex FinTech Cloud-based systems area, gaining exposure to a global client base</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Tech stack</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Apache Airflow</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> — monitoring pipeline health, identifying failed DAGs and data processing issues</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Sentry</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> — tracking application errors, exceptions, and anomalies</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Grafana</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\"> — reading dashboards, interpreting metrics and alert rules</span></span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">OneTick time-series database — understanding data flow context</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Basic Linux CLI for log inspection and diagnostic commands</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What you'll do</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">SRE aspect of the job</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Build the wholistic picture out of the separate issues and improve overall system stability and reliability</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Contribute to making system stability and reliability measurable</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Deliver reporting of the system stability and reliability</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with the Product team to remediate the systematic issues</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Consider AI for the productivity increase</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Monintoring aspect of the job</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Monitor Airflow, Sentry, and Grafana continuously for alerts, failures, and anomalies</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Detect, register, and triage incidents according to severity and impact</span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Support aspect of the job</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Communicate proactively with customers: acknowledge issues, provide status updates, and set ETA expectations</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Escalate complex or unresolved incidents to the appropriate engineering teams with clear context</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Fulfil service requests from clients in a timely manner</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Maintain incident logs and contribute to post-incident summaries</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Airflow</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">: ability to navigate the UI, inspect DAG runs, identify failures and their causes</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Sentry</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">: ability to read error traces, identify patterns, and assess severity</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-weight: bold\">Grafana</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif\">: ability to interpret dashboards, understand alert conditions, and identify anomalies</span></span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Experience of working with Git and CI/CD approach.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Linux: basic command-line proficiency for log inspection (not system administration)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">English: professional working proficiency — both written (customer emails/tickets) and spoken</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Proven experience of working as SRE or with L1/L2 Customer support.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">ITSM fundamentals: understanding of Incident, Problem, Service Request concepts</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Experience with ticketing systems (Jira, Zendesk, or similar)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Awareness of Kanban approach</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Computer networking: familiarity with diagnostic tools (ping, traceroute, dig)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Nice to have</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Basic knowledge of financial markets and trading workflows (equities, derivatives, trade lifecycle, corporate actions)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Basic knowledge of AWS and Cloud technologies</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with AI automation</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with observability stacks (ELK, LGTM)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Python: ability to read basic scripts for context (not required to write)</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Awareness of the best release practices</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Equal Employment Opportunity</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><em>As an Equal Employment Opportunity (EEO) Employer, OneMarketData prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.</em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><em>The position will require a background check, signed NDA, signed contract, and signed GDPR processor passthrough agreement (since we act as a data processor under GDPR). Salaries will be commensurate with experience, education, skillset, and local norms. Kindly note that only shortlisted candidates will be contacted for an interview.</em></span></p>",
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