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HomeCompaniesFa Evmm Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Team Member - Dispute Resolution-SME

Team Member - Dispute Resolution-SME

Fa Evmm Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Navi Mumbai, Navi Mumbai, Maharashtra, IN · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Evmm Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleTeam Member - Dispute Resolution-SME
Normalized title-
Department / teamCustomer Billing & Collection
LocationMaharashtra, IN, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-20 / 2026-06-21
Changed / last seen2026-06-21 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Evmm Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Maharashtra.Open
Department jobsActive postings in Customer Billing & Collection.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Evmm Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source0e7f8bb4-5cce-4568-b695-a588d8519141
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Position : Team Member - Dispute Resolution-SME Department : CSO Function : DRT Position based at (Location) : Mumbai Reports to : Regional Lead - Dispute Resolution-SME POSITION SUMMARY Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to customers and internally to cross functional teams. Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes. Ensure Preventive and Corrective actions for the disputed accounts/links/routes to avoid repeat dispute over same. Engaging with cross functional teams and periodic feedback sessions and act as per VOC for preventive checkups to nullify disputes. To adhere to the laid processes of DRT and ensure compliances considering TRAI guidelines. PRINCIPAL ACCOUNTABILITIES Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to inter and external customers, and to cross functional teams. Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes. Ensure Preventive and Corrective actions for the disputed accounts/links/routes to avoid repeat dispute over same. Engaging with cross functional teams and periodic feedback sessions and act as per VOC for preventive checkups to nullify disputes. To adhere to the laid processes of DRT and ensure compliances considering TRAI guidelines. TOTAL STAFF CONTROLLED 2 CRITICAL KNOWLEDGE & SKILLS Sound knowledge on ICS products (like Azure, MS365, Zoom) & can-do Billing reconciliation of these Cloud products. Certification in ICS would be an edge. Good Oral and Written Presentation skills Good knowledge and understanding of Excel. Ability to analyze and present data for management analysis. Good inter-personal and coordination skills. QUALIFICATIONS AND EXPERIENCE Graduation in any discipline with at least 2-3 years of experience in respective Corporates managing ICS products. Company Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Full job record

Job IDe83b7b6ab1a32fd0562d4c08019b7107facb16af
Org IDd809f67f-309a-4b7f-aba9-71d7c8f1f1b9
Source ID0e7f8bb4-5cce-4568-b695-a588d8519141
Board ID0e7f8bb4-5cce-4568-b695-a588d8519141
Provideroracle_hcm
Provider Job Key2263
TitleTeam Member - Dispute Resolution-SME
Normalized Title
Statusactive
Activeyes
Location TextNavi Mumbai, Navi Mumbai, Maharashtra, IN
DepartmentCustomer Billing & Collection
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionIN
CityMaharashtra
Salary RawDescription Position : Team Member - Dispute Resolution-SME Department : CSO Function : DRT Position based at (Location) : Mumbai Reports to : Regional Lead - Dispute Resolution-SME POSITION SUMMARY Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to customers and internally to cross functional teams. Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes. Ensure Preventive and Corrective actions for the disputed accounts/links/routes to avoid repeat dispute over same. Engaging with cross functional teams and periodic feedback sessions and act as per VOC for preventive checkups to nullify disputes. To adhere to the laid processes of DRT and ensure compliances considering TRAI guidelines. PRINCIPAL ACCOUNTABILITIES Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to inter and external customers, and to cross functional teams. Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes. Ensure Preventive and Corrective actions for the disputed accounts/links/routes to avoid repeat dispute over same. Engaging with cross functional teams and periodic feedback sessions and act as per VOC for preventive checkups to nullify disputes. To adhere to the laid processes of DRT and ensure compliances considering TRAI guidelines. TOTAL STAFF CONTROLLED 2 CRITICAL KNOWLEDGE & SKILLS Sound knowledge on ICS products (like Azure, MS365, Zoom) & can-do Billing reconciliation of these Cloud products. Certification in ICS would be an edge. Good Oral and Written Presentation skills Good knowledge and understanding of Excel. Ability to analyze and present data for management analysis. Good inter-personal and coordination skills. QUALIFICATIONS AND EXPERIENCE Graduation in any discipline with at least 2-3 years of experience in respective Corporates managing ICS products. Company Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-evmm-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2263
Apply URLhttps://fa-evmm-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2263
First Seen At2026-06-21 12:08:39Z
Last Seen At2026-06-21 12:08:39Z
Last Checked At2026-06-21 12:08:39Z
Last Changed At2026-06-21 12:08:39Z
Inactive At
Source Posted At2026-06-20 13:13:58Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evmm-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-21/2026-06-21T12-08-36-139Z-b3cc7e6cd796df14a1cab48314a2f82879b65fba707199f5915342611cd278f9.json
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