Customer Support Agent

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  "source_hash": "5b3fc59a009b91b1bc3f3f77f1483c251e7b255019e13982e8ff6244e7ed0ebd",
  "last_changed_at": "2026-05-30T06:11:58.160Z",
  "active_status": "active"
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  "language": "en",
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:00.296Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
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  "remote_policy": "remote",
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  "workplace_type": "remote",
  "salary_currency": null
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{}

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  "list_job": {
    "id": "515",
    "isRemote": null,
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    "departmentId": "18474",
    "locationType": "1",
    "jobOpeningName": "Customer Support Agent",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full-Time"
  },
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  "detail_job_opening": {
    "location": {
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    "datePosted": "2026-01-22",
    "atsLocation": {
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    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What to expect of your role:</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">You will be expected to:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Act as the main point of contact for customers actively using the product;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Respond to customer inquiries in a timely and professional manner;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide customer support via email and chat;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Gain a good understanding of the product to effectively answer customer questions;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Communicate with other team members to find solutions when needed;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Escalate inquiries to the relevant departments when required.</span></li>\n</ul>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">(Full training will be provided.)</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What you need to succeed in this role:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fluent Polish speaker;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Good communication skills and a customer-oriented mindset;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Active listening skills, patience, and attention to detail;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to manage time effectively in a shift-based environment;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Affinity with technology;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Previous Customer Support experience is required;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Previous iGaming experience is a plus;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">English level: B2 for internal communication.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Work Model &amp; Schedule:</span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fully remote role;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Shift-based position;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Day shifts only (no night shifts);</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Working days: 4 days on / 2 days off;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Shifts may include weekends.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About our corporate culture:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Reasons to join us:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.</span><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Ready to join us? Apply for this position!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What’s next?</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our recruiters will review your CV and reach out to you if you are suitable for the role.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What your process will look like:</span></p>\n<ol>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">HR Interview with the Recruiter;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Final interview with the team;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Final decision.</span><br></li>\n</ol>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Our recruitment team is very willing to help out, so contact us with any questions you may have!</span></p>",
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    "jobOpeningName": "Customer Support Agent",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://hrforyou.bamboohr.com/careers/515",
    "employmentStatusLabel": "Full-Time"
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